Customer Essay Examples

Essays on Customer

Your Service Your Say
Words • 796
Pages • 4
For the purpose of this assignment, the writer will discuss and critically analyse the extent to which service users and their families are supported by the HSE Your Service Your Say (2017) National Patient Complaints process. Our health services must continue to improve their services in order to address the changing needs of our population. Service users and their families can contribute to the process of improving these services by providing their feedback to this Your Service Your Say programme.…...
Customer ServicesService
Concepts and Theories in the Human Service Field
Words • 1488
Pages • 6
​The paper will investigate the three concepts, topics, or theories that are vital for the professionals and must be known by them in the sphere of human services while dealing with customers. The theories, concepts, and topics which are significant to the professionals in the human service area will be discussed as well. In would be necessary to appeal to several reliable scholarly sources to support the offered statements. For instance, it would be interesting to understand the reason the…...
Customer ServicesProfessional DevelopmentService
Personal Service in Hotel
Words • 1134
Pages • 5
Guests can sometimes be impressed by even the smallest acts of kindness so much that it affects them deeply. These acts of kindness are why guests return to your business. Such acts are considered personal service and they can be what makes a business a success. Guests return to hotels and restaurants where they feel welcomed, important, treated special, and taken care of. One such act was executed by a room service staff member of a hotel. The staff member,…...
Customer ServicesHotelService
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Advertisements` Influence on Customer Brand Selection
Words • 1702
Pages • 7
Summary The following report by Jeswin Joy entitled “Advertisements` Influence on Customer Brand Selection” provides a top-level view how consumers make brand selection decisions and what the role of advertising is in the decision process. Almost everyone in the world is overwhelmed with the mass communications for example TV, films, videos, billboards, magazines, movies, music, newspapers, and internet. Of all marketing tools, advertising is famous for its dependable effect (Katke, 2007). Jeswin explains about the brand addiction among the customers.…...
AdvertisingAdvertising TechniquesCustomerInfluence Of Advertisement
Dystopian World in MT Anderson’s Feed
Words • 1057
Pages • 5
The feed is a satirical novel set in a dystopian future where MT Anderson offers a thought-provoking and scathing indictment that may prod readers to examine the more sinister possibilities of corporate and media-dominated culture. Anderson draws parallels between our society and that of the Feeds to bring light to recklessness and warn readers of what must be improved if humanity is to survive. He achieves this by juxtaposing the two main characters in the novel, Titus and Violet, and…...
ConsumerismDystopiaDystopian SocietyNovels
Challenges That Facing By Service Industry
Words • 505
Pages • 3
In the services industry, the different organizations may stack up different challenges based on consideration like market sector, product and service type, or customer`s culture. So for these questions, I will state a few challenges that usually happen in the services industry. Firstly, a lack of listening skills. In the service industry, listening skills was an important skill to provide proper and correct services to our customer. But at the same time, it is also a fatal point to fail.…...
Customer Loyalty Programs as a Marketing Tool in Growing Business
Words • 732
Pages • 3
Nowadays, in this of major competition, businesses continuously look different ways to stay competitive. Marketing is the most significant function in a company. One of the most important tasks of a business is to increase the marketing budget to gain new customers. However, from the clients that you already have, you can get much more benefit than being in a constant search for markets. Therefore, after a successful deal, the business not just to rush in search of more and…...
BusinessCustomer LoyaltyMarketing
The Types of Waiting Line System
Words • 1826
Pages • 8
Introduction Customers waiting to get service from server are represented by queue and called waiting line. Unsatisfied customer due to long waiting time can be a potential loss to any service organization. Managing waiting lines is one of the foremost objective for service operations manager as prompt service delivery is one of the parameter to achieve competitive advantage. In this essay we would discuss how analytical models of waiting lines can help managers evaluate the cost and effectiveness of service…...
CustomerCustomer ServicesTechnology
The Crystal Maze
Words • 1531
Pages • 7
To remain a commercial viability, programmes should have an acute populist antenna. And the public's attention must be attracted by some quirky characteristic. As Mike Wayne pointed out: 'Under public service broadcasting, examples of the quiz/game show genre tend to foreground such values as camaraderie, for example, It's A Knockout and The Generation Game, or specialist knowledge, e.g. Mastermind or University Challenge, or physical/problem-solving skills such as The Crystal Maze...but the more exchange values permeate television, the more we can expect…...
ConsumerismE CommerceEconomics
Organize customer
Words • 556
Pages • 3
The second objective is to measure the performance of image management in an organization. How people perceive an organization and its products can be known through a number of ways. The first way is to look at the product demand and sales plus the customer’s interest in the company. Secondly, the company can organize customer and public surveys in order to know the opinion of the people about a company’s corporate image. Moreover, the results of the marketing tactics like…...
Market/Customer Information
Words • 330
Pages • 2
The way the restaurant highlights sweet delicacies and hearty meals would undoubtedly attract whole families who wish to enjoy a casual but hearty lunch or dinner. Also, the separate sections would provide venue for customers to dine and order to their current needs. Catering to families would be key to the success of the restaurant. The wholesome atmosphere would provide an appropriate venue for children to enjoy a meal with their parents, and it would be no problem for the…...
CustomerFast FoodFoodInformation
Main customer market
Words • 214
Pages • 1
The target market of Wal-Mart is blue collar and lower middle class shoppers. These shoppers do not have the luxury for shopping in big malls or specialty retail shops since they are either too expensive or too far (Blanchard, 2005, p. 119). Hence, in normal scenario these people would be denied of the variety or type of goods they wish to purchase. However, because of its sheer size, the target market of Wal-Mart is almost the entire population, except perhaps…...
Internal &External Customers
Words • 583
Pages • 3
Research and Archaeologist: National Maritime Museum provides different types of information on their exhibits, such as history on the buildings. Families: For families the National Maritime Museum provides baby changing rooms and provide sound or video images. Activities such as Science Weekend for all age groups and who are interested in how the earth moves and interested in to see the planetarium show. 12Schools: National Maritime Museum provides conferences, lectures, questionnaires and booklets on the Museum for schools. E. g.…...
The holiday brochures appeal to their customers
Words • 838
Pages • 4
For this essay I shall discuss ways that holiday brochures appeal to their customers. I will examine three brochures and compare them to each other. The three brochures will all have different target audience, so as to show you what different techniques are used to get a certain group of people to buy the holiday a company is selling. The club 18-30 holiday brochure to Mallorca is very bright with colour. This could be to catch your eye as you…...
Entrepreneurial opportunities
Words • 1091
Pages • 5
Over the years, development economists have come to a conclusion that vast opportunities lay at every corner of the globe and demands only careful consideration and evaluation to effectively conquer and succeed (Greene, 2007, pp. 61-62). Currently, most of the countries are organized into regional and sub-regional economic agreements that are meant to ensure better cooperation via mutual benefits returns. Though this is not greatly developed in the third world countries, there is great potential to reap from the present…...
Efficient communication
Words • 583
Pages • 3
Berry (1980) suggested using the term of “relationship marketing” in order to describe a peculiar relationship between companies and their consumers and later defined it as "attracting, maintaining, and - in multi-service organizations - enhancing customer relationships" (1983, p. 25; cf. Berry and Thompson 1982). In further investigations, the author expressed an opinion that customers prefer to form relationships with people working in companies much better than with products or services which they get from them. Therefore, “relationship marketing” could…...
Airline Industry Analysis
Words • 501
Pages • 3
Before the commencement of the analysis, it is important to realize that the airline industry is a global industry with many players interacting in the market. These include airlines such as Etihad Airways, Emirates, Cathay Pacific and United; air craft manufacturing companies such as Boeing, Airbus and Douglas; governmental organizations, regulation authorities, and the millions of customers travelling with the airlines. From the view point of analyzing this industry or any other industry, it is extremely important, rather essential, to…...
Why Small Businesses Should Be Utilizing Customer-Loyalty Programs?
Words • 702
Pages • 3
The philosophy behind a customer loyalty program is simple: Repeat customers are rewarded and businesses increase sales. It’s a basic but powerful strategy.For instance, My Starbucks Rewards, the coffee giant's customer-retention program, significantly contributes to the company’s record growth.  Starbucks claims that the program played a key role in its  in total revenue in 2013’s second quarter fiscal results.  Best Buy also turned to customer loyalty after experiencing stagnant revenue growth year after year in its brick-and-mortar stores. To keep up…...
BusinessCustomer LoyaltySmall Business
What does good customer service mean to you?
Words • 64
Pages • 1
What does great customer service mean to you? It should be responsive round the clock and be able to solve the problem without redirecting from one specialist to another. A customer service worker should be friendly and interested in helping the client. 24/7 support will make the service even more professional because clients will be able to write a message or call whenever they need....
Customer ServicesWorld Wide Web
What does exceptional customer service mean?
Words • 48
Pages • 1
Customer service should work round the clock. It means whenever you have a problem, you can contact support service. People working here should be polite and friendly. Also, they should be well-trained and be able to help with most situations. What does exceptional customer service mean to you?...
Customer ServicesWorld Wide Web
Wal-Mart: Customer Service Development and Training
Words • 1205
Pages • 5
Walmart is a world leader in helping to save people money, but the company also strives to provide excellent customer service. This paper will address the training and development of Walmart’s employees to uphold this value. Through one-on-one training mixed with online courses, the HR department of Walmart can achieve this goal. The Training Need Walmart’s training needs are to have training classes for customer service provided to all Walmart associates including managers, assistant managers, door greeters, and other employees.…...
CustomerDevelopmentEmploymentTrainingWalmartWalmart Pros And Cons
The dominant culture
Words • 1123
Pages • 5
However, although there is a clear resistance of capitalist ideals within subcultural sport, certain processes are in place that can incorporate subcultures into mainstream society. There are two distinct views surrounding the incorporation of subcultures in to mainstream society, initial views suggested that subcultures were in a distinct cycle, where subcultures originate in a pure form, and were progressively incorporated over time. 'Skateboarding was a ideologically pure physical activity, far removed from that tainted institution sport' (Humphreys, 1997, p150). Skateboarding's…...
The Communication in Business Organization
Words • 143
Pages • 1
The Communication in Business Organization Oftentimes, both parties in business settings, or within the family and society, do not understand each other and end up in conflict. This has been a common situation when there is a lack of effective communication. Sometimes, the employees become unsatisfied with their jobs because they are not able to relay to their supervisors their needs. At the other end of the spectrum, the boss gets mad when things related to the job are not…...
BusinessCommunicationCustomerNonverbal CommunicationOrganization
Six Ways to Create a Memorable Customer Experience
Words • 69
Pages • 1
It is often the little details that customers recall even more than the product they purchased or the service they received. Little details that customers notice, and that makes them feel good about not only making the purchase, but making the purchase from you, is a significant part of the overall customer experience. Here are six ways to go above and beyond good customer service and boost customer loyalty....
CustomerExperienceWorld Wide Web
Service Quality and Customer Satisfaction
Words • 1363
Pages • 6
Service quality has been one of the most important issues for researches, practitioners, managers in service literature and marketing (Parasuraman et al., 2005). Gronross (1982, p37) defined service quality as "the outcome of an evaluation process where the consumer compares his expectations with the service he perceived he has perceived". In other words, service quality is "the delivery of excellent or superior service relative to customer expectations" (Zeithaml and Bitner,1996, p. 117). Moreover, service quality refers to a customer's subjective…...
BusinessCustomer ServicesPsychologyQualities
Selling Customer Information
Words • 1264
Pages • 6
Introduction Selling customer information compares with sharing information and it depicts data exchange between the different firms, individuals, or technologies. With the increasingly complex analytic tools, practically all entrepreneurs enjoy some access to a broad range of information about their customers. Such business owners know where their clients live or where they can be found, the language they use in communication, their sex, as well as their levels of income (Chan & Chan, 2009). Moreover, business owners take time to…...
Product to customers
Words • 1443
Pages • 6
SELPHY: Agents are the distributors who buy the manufacture's goods and re-sell them at a profit. What's more they do not purchase the manufacture's goods, but earn a commission on whatever sales they make. Multiple stores buy goods for retailing direct from the producer, many of them under their 'own label' brand name (BPP, 2004, p.241). Therefore, Canon should use agents and multiple stores to sell the product to customers. Because, SELPHY is products line - a new lab smart…...
Product and Branding Strategies
Words • 910
Pages • 4
Introduction Do Customers have relationships with Brands? A product or a service holds immense importance for a consumer. The customer just doesn’t decide on purchasing a product within a second, usually, a bit of thinking is involved. The customer needs to know why to buy a particular product. He or she also needs to know why to choose a particular type of merchandise over others. Branding uses a name, symbol, sign, term or even a mascot to attract customers. This…...
Potential customers
Words • 94
Pages • 1
The promotion mix of a company, also called as the communication mix, comprises of advertising, sales promotion, personal selling and public relations. In the earlier business era of low competition business organizations adopted undifferentiated marketing strategy also referred to as mass marketing that focused on producing a single product or a product line and marketing it to all the potential customers to benefit from economies of scale as it was cheaper to produce a single product and develop common marketing…...
Postmodern Youth Culture
Words • 2167
Pages • 9
This essay I am going to discuss contemporary youth culture, and how fashion and appearance are being used to communicate a certain identity. My main focus will be on trying to explain how they are characteristic for the post modern are and how they are distinct from “authentic” subcultures. Furthermore I will look into the central role consumption have in post modern youth cultures. When discussing these different ideas, I have chose to look into two contemporary youth cultures; the…...
ConsumerismCultureFashionSocial ClassSubcultureYouth Culture
Organization Chart
Words • 743
Pages • 3
An organizational structure is the one which shows the hierarchy or levels of organization and it represents the designations held by the employees in the organization. Organizational structures can be represented in different ways. These structures can be horizontal or vertical. They can be with broad or narrow span of control. Each kind of the structure has its own advantages and disadvantages. A tall or vertical organizational structure has many levels and it’s characterized by top to bottom approach of…...
CustomerMarketingOrganizationOrganizational Structure
Operations Management and Strategies: Crucial to Business Success
Words • 1330
Pages • 6
Global businesses are influenced by effective operations strategies involving operations management. These strategies and management effect on the progression of being successful. Operations refer to the business processes that involve transformation or, more generally, “production”. It is a crucial key business function and is essential to business success. New product and design is an operation strategy involving influences such as technology, quality expectation and government policies. Another operation strategy is performance objectives outlining influences such as globalisation, cost-based competition and…...
Business ManagementBusiness SuccessCustomerEmploymentIkeaInventory
Operations Management-Customer Service
Words • 384
Pages • 2
According to Nersesian (2000), “Operations management is all about transforming raw inputs in the form of labor, material and capital into useful goods and services. ” It is important to handle all the aspects of operations management in an organization to deliver the products and services promised by the organization in various communication processes with its stakeholders. This is a case of US based manufacturing company the Carbide Industries Corporation. This is a multi-national company has annual sales nearing $10…...
Nike Wants to Help Its Customers Add Soul to Their Soles and Express Their Individuality by Customizing Their Own Shoes
Words • 405
Pages • 2
Nike has a link on their website that allows its customers to customize their own shoes on the internet. If you’re in the middle of your shoe design and have questions about what to do next you can go to the bottom of the Nike homepage where there is a customer service link and through that link you can click NIKEiD and click the link titled Help Building your NIKEiD order. The only problem with this is that this like…...
CustomerHelpIndividualityNikeWorld Wide Web
Bread Talk Business Analysis
Words • 908
Pages • 4
Name of business: Bread Talk Pte Ltd. Type of business: Food and Beverages Bread Talk is founded in the year of July 2000 and listed on Singapore Exchange since 2003. The headquarters company is located at Bread Talk IHQ, 30 Tai Seng Street, #09-01 Singapore 534013. The names of founders are George Quek Meng Tong and Katherine Lee Lih Leng. The menu of 'Bread Talk' has variety of choices and prices are less expensive. Customers can make pre-order the cakes…...
Motorola Corporation: a History of Quality Management
Words • 2762
Pages • 12
MOTOROLA CORPORATION – A HISTORY OF QUALITY MANAGEMENT Ivan Ortiz Illinois Ensign85@yahoo. com 630-699-3264 GM 588 Managing Quality Instructor Robert Lee August, 2011 Keller School of Management Introduction The Motorola Corporation was founded in 1928 when its’ Owners Paul and Joseph Galvin decided to start a business in the area of battery storage. Paul was interested in improving on the technological advances that had taken place to date in that field. As a result, his motivation and hard work allowed…...
Marketing Research
Words • 777
Pages • 4
The Inding Store is part of the Miscellaneous Section found inside the Carmen Public Wet Market in Carmen, Cagayan de Oro City. It is a retailer of many products mainly condiments. It repacks sugar, oil, soy sauce and other goods into smaller sizes and sells them individually. They also sell in bulk and big volumes. Their product inventory include the following: A kilo of soy sauce with the prices 24php for Silver Swan and 7php for the ordinary Fuji. They…...
Market and competition
Words • 694
Pages • 3
Finsbury Food operates in relatively similar markets in the larger food industry market. These are the bread and bakery market and the cakes and biscuits market with more leaning towards the cakes and biscuits market. The bread and bakery industry is the largest in the food industry with an approximated total worth of ? 2. 9 billion. Major players in this industry are Allied Bakeries, British Bakeries and Warburtons enjoying an 80% combined share of the market by value. http://www.…...
Luxury Paradigm – Marketing
Words • 855
Pages • 4
The paper “Luxury brand marketing —the experience is everything! ” by Glyn Atwal and Alistair Williams talks about A NEW LUXURY PARADIGM It is generally acknowledged that western consumption of luxury in the 1980s and 1990s was motivated primarily by status-seeking and appearance. This means that social status associated with a brand is an important factor in conspicuous consumption. The baby boom generation luxury consumer has a passion for self-indulgence while maintaining an iconoclastic world view, which is transforming the…...
ConsumerismLuxury GoodsMarketingPhilosophy
Job Application Assignment
Words • 43
Pages • 1
Giving the best customer satisfaction should be the goal of each and every hotel employee. I am confident that my experiences while working at (insert name of previous company where you worked with) made me a good provider of customer service. (more…)...
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FAQ about Customer

Why Small Businesses Should Be Utilizing Customer-Loyalty Programs?
...Customer-retention programs are not just for big brand name players. They can provide many benefits for small businesses, such as increasing sales, helping them stand out and developing a stronger relationship with their customers -- and technology i...
What does good customer service mean to you?
...What does great customer service mean to you? It should be responsive round the clock and be able to solve the problem without redirecting from one specialist to another. A customer service worker should be friendly and interested in helping the clie...
What does exceptional customer service mean?
...Customer service should work round the clock. It means whenever you have a problem, you can contact support service. People working here should be polite and friendly. Also, they should be well-trained and be able to help with most situations. What d...

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