Two ladies wished to sit near one of the managers; the manager was unaware of this. As everyone took their seats at the tables, only one of the ladies was able to sit at the same table as the manager. The lady who was not able to sit on the manager’s table became quite upset and the following day at work refused to speak to the other girl. All the colleagues in the office who were aware of the situation did not pay too much attention to the dispute as they thought it would pass the next day, however as the week went on, the dispute continued and then other parties became involved in taking sides.
What communication theories apply to these problems? It’s the leader’s job to point people in the right direction with clear, coherent, and consistent communication designed and planned thoughtfully and in advance. The leader of today thus has to lead with a clear direction in mind, and at the same time, ensure that the rest of the team understands which direction they are going.
It is only when the whole entire team, together with the leader are working towards a common goal and final destination that success can really be achieved.
Communication is thus essential because leaders must be able to communicate the goals and directions to the team other than being able to define it. Finally, they must communicate in such a way that the team will be inspired and motivated to take action.
What organizational theories or perspectives are apparent? Principle; this is a narrower process of developing and maintaining procedures. This principle gives clear structure and rules which considers changing environment. It applies to the organization, powers, duties and its functions.
In relationship to organizations today we do see that there is a rigid form of rules and power being installed by organizations such as the Unity of command. What information is missing? In week two the atmosphere became quite volatile and the work rate of the staff was definitely affected. In the case I encountered at work, I believed the conflict was just a clash of personalities between the two people concerned, however as the conflict evolved there became a deeper meaning to the reasons behind the problem, which moved onto to needs and expectations. What assumptions are we making about the organization, its people, and their problems?
Lack of communication skills training. Lack of confidence in the quality, attitude, and management to the staff. Good idea to hire positive personalities that are good with people. This will help the company build a positive image for itself. Sensitivity Who or what appears to be most responsible for the communication problems? Good communication is the key to a successful business. Identifying the signs of communication problems is the first step in solving communication issues. Some of the things to look for are mistakes, apathy, lack of cooperation, frequent complaining, and poor communication can increase the issues.
Diagnosing the problem and finding ways to lessen the impact can help reduce conflict and restore business productivity What are the shared realities in the organization? Empathy. The ability to understand the emotional makeup of other people. A skill in treating people according to their emotional reactions. Before make decision I think leader should think as the way employees think then they can make intelligent decisions Are the principal individuals good communicators? Everyone needs to take the time to listen and reflect on what is being said, good communication requires everyone to participate fully.
Knowledge of a culture is key to business success and to recognize differences sometimes requires you to put aside your own sensitivities to do what is necessary to work together. Are the principals in this case assuming responsibilities for the communication behaviors? No. Both the manager and the employee have the responsibility of seeking clarification whether they understand each other to minimize conflicts between them. Skills What skills do the case principals exhibit? Analytical problem solving skills. Make decisions based on well reasoned assumptions.
Alert to personal characteristics and relationships among the principals of the case. What additional skills are needed? Understanding the situation in which the problem is located. Sort out the relevant from the irrelevant, facts from the assumptions and goals from actions, and organize the issues into a clear exposition of the problems at hand. How could these skills be developed? Through understanding SWOT (strengths weaknesses, opportunities and threats) analysis. It helps to convert wish statements into concrete attainable objectives. What overall organizational skills are lacking?
The skill of making logical consistencies with the situation analysis that was done. What are the major organizational strengths? Qualitative and quantitative analytical skills, including problem identification skills, data handling skills and critical thinking skills. Application skills, using various tools, techniques and theories. Oral communication skills, including speaking, listening and debating skills. Values What is important or valuable to the involved individuals? Being able to understand and deal with the different viewpoints and perspectives of the other employees on their team Do they share similar values? No.
Some need to display ‘aggressive hospitality,’ that is, be encouraged to provide good customer service to other employees well beyond their expectations. How would you describe the culture of the organization? Good communication flow, its diversity and various languages. Having people with different background and skills is one of the most important benefits for one organization. Are the individual and organizational goals compatible? Yes. Everyone is working together and is ready to give and take, help and support one another because the main focus is to accomplish their mission. All the team members have a common goal to achieve.
Develop alternatives and test the “reality” of possible solutions What should be done? Everyone needs to have a brainstorm session to find a solution for the problem, that way there is high probability of obtaining many different and creative ideas. This effort enables the team to obtain many alternatives and implement the best action plan and assign the tasks to the people involved. How many alternatives can be generated? 5. They can use Maslow’s Hierarchy of human needs and it can be classified into five categories (physiological, security, belongingness, esteem and self-actualization).
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