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Have you received a task or order which is unclear from your coworkers or your supervisor? Or have you worked with the people who are coming from different countries? Or Have you had conflicts with your co-workers or clients? These situations are very normal and can happen on every day no matter what our job will be. In order to avoid these uncomfortable situations, effective Communication is a necessary skill that everyone needs to learn at work. So, what is effective communication and how does that work? Effective communication is an interpersonal process in which the intended message is successfully delivered, received and understood.
Communication can be made by verbal language and non-verbal language. At the workplace, it can also be made through emails, phone calls, and other social media. Effective communication requires the message sender conveys the meaning precisely and makes the receiver feel heard and understood.
Effective communication is essential at our work. It can benefit our work productively as well as our career by increasing efficiency, helping with diversity, dealing with conflicts.
People at work will be bonded together and increasing efficiency if they improve the skills of effective communication. Each effective communication is a driving forward progress and a cooperative process. When people at work are able to successfully provide effective communication and that will lead to increased bonding with team members. As Cohn, a practicing oncologist, claims that, “Communication happens in his clinic on every day by meeting or group talk between him and his coworkers because much of the work in his clinic is done by teams”(Cohn, 2016).
Their meeting includes sharing clear process about patient’s treatment plan and the accurate responsibility of each team member. During the large amount of communication, they can zero out the mistakes and smooth the treating process.
Effective communication makes sure the team members are on the same page and going to the same goal. Thus, effective communication within team members can facilitate free flow of information, reduce misunderstandings, and accomplish work efficiently. Effective communication is a necessary skill when we work in a company with diversity. People’s working environment is more and more diversity today. coworkers might be coming from different races, different countries, and different value. For example, some of our co-workers coming from outside the U.S. may have difficulty understanding company communication that uses U.S. jargon and slang, as well as culture-specific idioms. Different people like to receive different information in different ways(Kenton and Valentine). Some workers find one-on-one meetings more productive, while others are satisfied with a brief email exchange. There is a great need for honest and open communication to eliminate the misunderstanding that diversity working environment would produce. The people we want to reach represent not only many different cultures and backgrounds but also are at different places along the continuum of awareness and understanding.
For these reasons, it is especially important to listen to them and respect them when we are in a diverse environment. Knowing effective communication strategies is the best way to resolve conflicts in the workplace. We will have to work with either our co-workers or deal with our clients. The conflicts between people in the workplace become more and more unavoidable. In the book “ As We Speak: How to Make Your Point and Have It Stick”, Meyers and Nix suggest that, “When we are facing someone who is angry, the only way we are going to cope with him successfully is connecting with him rather than block or stop him. Ask questions that help us understand the problem fully, and demonstrate genuine empathy.”(Meyers and Nix, 195). In this case, the angry person will feel we are attentive and listening to him instead of against him. We have accomplished our major objective—to defuse his anger and form a bond.
Finally, we can have a meaningful, solution—to seek conversation with him now. Having a good communication strategy will often bring people getting closer and creating a higher level of trust. In order to build a harmonious working environment, many companies have put it as a training course before employees start their work. Poor communication in the workplace will inevitably lead to unmotivated staff that may begin to question their own confidence in their abilities and inevitably in the workplace. Good communication is an essential tool in achieving productivity and maintaining strong working relationships at all levels of an organization. Effective communication can also create an open and healthy working environment. People who invest time and energy into delivering clear communication effectively will rapidly build trust among people, help with diversity, and resolve conflicts. Thus, just doing slightly change and using the technique, we can shift our destiny and change people around us.
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