Essay, Pages 2 (361 words)
Seeking to obtain a rewarding and challenging Flight Attendant position with a growth-oriented company that promotes a team environment and reaching the highest possible standards.
Extensive knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Expert in the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar. Very attentive, giving full attention to customers, taking time to understand the points being made, asking questions as appropriate, and conveying empathy.
Outstanding communication and interpersonal skills.
Provide personal services to ensure the safety and comfort of airline passengers during flight. Greet passengers, verify tickets, and serve food and beverages. Announce and demonstrate safety and emergency procedures such as the use of oxygen masks, seat belts, and life jackets. Answer passengers’ questions about flights, aircraft, weather, travel routes and services, arrival times, and schedules. Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.
Guide passengers while entering or disembarking the aircraft. Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers. Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply. Collect money for meals and beverages. Conduct periodic trips through the cabin to ensure passenger comfort and distribute reading material, headphones, pillows, playing cards, and blankets.
Responsibilities included: Directing and assisting passengers in the event of an emergency, preparing passengers and aircraft for landing by following procedures, greeting passengers boarding aircraft and directing them to assigned seats.
Served prepared foods and beverages, and sold alcoholic drinks. Announced flight delays and descent preparations.
Took inventory of headsets, food and drink, and money collected. Walked aisles of planes to verify that passengers were in compliance with federal regulations prior to take-offs and landings. Administered first aid to passengers in distress.
Inspected and cleaned cabins, checking for any problems and maintaining order. Inspected passenger tickets to verify information and obtain destination information. Operated audio and video systems.