My HCI Experience Journal
American InterContinental University
October 20, 2019
HCI Journal: My Experience
For the past week, I have been keeping somewhat of a journal entry type for my experiences Ive had with HCI. This was quite interesting to do. With people in my age group, which well call 20s to early 30s, we are knowledgeable of how technology has and continues to evolve. It was an experience to see how much technology has evolved in some of the easiest things we use almost on an everyday basis.
Joys of Navigation, is the car better? April 16, 2017
During the fast-paced smartphone filled lives we live in, people decided to spice it up and let us have Google Maps on our phones as well. Sure, its great for those who dont have car navigation or a GPS, but is it really that great of a thing? For example, we were going to a family members house on Easter.
Of course, we had no idea where we were going, so we take the car with navigation and get the address to the house. Now a down fall to car navigation, using a 2016 Fusion for this, you cant put in an address while in motion. I get it, safety issue there. So, I use Google Maps. Going great until the lady says, Youve passed your destination, turn around when possible. What? We were looking at woods, no house. Of course, calling anyone who was over there was pointless, no one answered. Since we werent moving, I put the address in the cars navigation and used the turn by turn feature it has so I wouldnt constantly be looking at the radio for the next direction or image. Overall, each of these are great tools to have, but I would rather use the car. I dont want to guess where Im supposed to go, I want to know. Yet, one thing Google has on the car though are drop points. I can get a drop point from someone and get to their exact location. That is a plus, but for trips and trying to get around in unchartered territories, Id much have the car navigation. Even though our phones can go literally everywhere with us, so we do always have the navigation. Thats a good plus, but you cant send a drop point to yourself like you can to the cars navigation system or a location from Google Maps and end up getting a better and faster route than what Google had to begin with. Since this is my first adventure with car navigation, the whole navigation has improved majorly from the first GPS that would have to be updated through your computer every so often. Having the satellite locations makes for more accurate directions and travel time.
Food Online???: April 18, 2017
As I said in the beginning, I stepped out of the box on this one. I have never ordered food online in my life. I thought it was kind of lazy, to be honest. I still dont understand the concept of it, but I cant say that I have never done it. We decided to order pizza for dinner. My wife works for a financial institution and she is off by 5 every day. My schedule varies each day as far as when Im getting off. Just so happened we are both off by 5 pm. Since I started my work day 12 hours earlier, cooking didnt sound too appealing to me. Going over the options for dinner on the way home, we decided pizza. Usually we will call it in and go get it to save on the delivery charge, but in this case, we decided to order online. Started off not bad. In my eyes, I was not having to listen to someone tell me specials and hear the noise in the background, I got to read it instead. I did like how you could see the entire menu online. You go to some pizza places and what you physically see inside is different than what their paper menus or even online menus have. When I went to order the pizza, and usually it has your payment method and an option to register a user account to save your information. For some reason this part of the process was down, yet my order was sent to the closest one and I would have to pay when I picked up the pizza. I had to pick it up? Theres no delivery on an online order?? We go to pick it up and I told the cashier about the situation on the website. She explained that since that part of the website was currently down that they werent going to send delivery out on online orders that the people would have to come get it from the store and pay. That made no sense to me at all. Granted this is a family owned pizza place, nothing like Pizza Hut or Dominos, so they can really do how they pleased. Now with bigger restaurants, clearly the technology is always updated and rarely having complications. They would probably have delivery for online orders too. With that being my first experience with this, it has also been my last. I figure if the website isnt offering anything differently than what I get in the mail or hear over the phone, why bother? Its just as easy if not easier to call and get it yourself. The website was easy to use and wasnt overwhelmed with all the information on one or two pages. I didnt like how it would pull up different windows when you would start to place your order in. Im sure since theyve gotten the website back right it could be different, but I think the whole calling it in ordering concept is the best for me. For a website to be able to order online, improvements would be to make sure not only all aspects of the site are fully functional, but to also have the same menu online as in the actual store to have less confusion for customers.
New and Improved Sonic Menu: April 23, 2017
Sonics menu I can only describe in a couple of words: comic book vomit. So many pictures with so many descriptions, on top of the fact its little print doesnt help those of use squinting to try and see what all we dont want on a combo. I think the Sonic close to our house just got all the improved menus about two months ago. This was actually a great thing. I couldnt stand going to Sonic, ordering my food, and then when I put my card in there to pay nothing happens. So now not only am I waiting on my food, Im also going to have to wait on them to walk or skate back inside to run my card then come back. Lets hope when I check my food its right. So, the improved menus have the screens on there that show specials they have and your order as your ordering along with different payment methods. So now its a comic book with a mini television. Now I think this was a win for them to finally upgrade this. When youre about to pay, you push either card, cash, or app. I havent tried the app yet, but I have with cash and card. Seems now if I pay with cash, my food magically appears faster than what it would if I paid with a card. Guess theyre giving themselves extra time. Anyway, this is a huge step up for them. Yeah, other fast food places have already had the screen that shows your order on there, but Sonic gives you the option for payment. I know a manager of one, and he was saying how theyre thinking of making it to where the screen is where you will order and eliminate the person taking the order to get rid of anything that is misheard even if its repeated back to you. I think that would be a huge improvement in the crazy competition that there is between the different fast food businesses.
Walmart Savings Catcher: April 24, 2017
By now, we all know the whole concept of Walmarts savings catcher and how we cant wait to scan our receipts to see what we get back. This afternoon I go into Walmart to get a few groceries that we had forgotten to get. Of course, I have the Walmart app and use the savings catcher every time. We like how when you scan your receipt, it will show the different stores that sale the same products and from there prices are compared. Granted, about every store that sells groceries tend to sell the same thing, so I get why it could take up to 48 hours for you to know if youre getting money back or not. It tends to be somewhat disappointing when you spend close to $200 and the best prices where what you spent, or you have $1.50 back on the savings catcher. Now youll get lucky sometimes, like we did, and get $19 back. Thats a DVD I just got for free in my eyes. Anyway, so all in all its a great concept. It keeps consumers going back to shop there, and it works. What I see that could steer people away at least from the savings catcher is the actual receipt scan. On the app, there is a place where you line the square up on the receipt and itll scan it and all the information from your receipt is on there and youre done. This has worked for me maybe all of twenty times since weve started doing this. It will notify you that theres a problem in scanning the receipt and now you have to type in the receipt number and date. An improvement I see here is for the scanner to always work for the user. Once someone has to input the information manually, theyll put it down and forget to do it. I know I have. Or theyll go, Great, watch this not work again. Ive been there too plenty of times. I think the only time it shouldnt scan is when it cant be picked up due to paper running out at the machine or its running out of ink and its very faint.
Once the receipt is scanned, youll get a confirmation email saying your receipt was sent and youll receive another email when your receipt is processed. This typically takes 2-3 days for this to process. When you get the email stating whether you have money back, it is ready to be loaded an e-gift card. Now we all know no one thinks about automatically doing this then. We wait until were about to leave the house to go grocery shopping or something and then we go to load the gift card. Once you go to load this, it says itll take up to 24 hours before available to use. Second improvement is it should be automatically available on the gift card when it is being activated. People dont want to wait these days. At least if this improvement is made, people may not mind so much having to input the information in knowing that whatever they get back is ready to be used.
Throughout the past week, I have come to realize how much technology has over powered our culture. Like people, businesses want the best of the best to feel at the top of their game. Whats being missed is whatever is coming to the consumers isnt completely easy to use or understand, then all thatll happen is improvement after improvement. From what Ive seen over the past week, Sonics newer payment methods on the menus is probably the easiest to use considering there were no issues I encountered, and it was also self-explanatory with limited options.
Hannaford, Kat. June 8, 2010. Ford Adds Google Maps to Sync System. Retrieved from web.
N.A. Retrieved from web. April 25, 2017.
N.A. Walmart Savings Catcher. Retrieved from web.
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