Internship Report: Developing Life Skills and Professional Practice

Tetu Aberdare Water and Sewerage Company was established in year 2006 under CAP 4&6 of the Company’s act of Kenya to provide services to Tetu District residents through provision of water and sanitation services. The company offers its customers clean and rate water through pipes right form the intakes in the forest to the customer’s individual homes and businesses. The company is regulated by the water act 2002 which stipulates how each institution in the water sector operates. The company obtains raw water from the source and treats the water at the treatment works.

The water is then purified and chlorinated before distribution to the customers through the piped infrastructure laid out in the whole service provision Agreement (SPA) area. To operationalize its mandate TEAWASCO has set up a strong organizational structure with a board of directors and management staff. The company has put in place governance instrument including the signing of a code of conduct for the Company of directors and performance contract of management staff, TWSB and DWO.

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The strengthening of governance instruments will continue with the development of company has improved sewerage services which will support industries and a growing urban population in order to contribute towards achievement of Kenya vision 2030 and National and international goals


To be the most efficient and effective water services provider in rural Kenya Mission.
To ensure provision of affordable, reliable and sustainable water and sanitation services by operation and maintaining water and sanitation facilities. In order to continue provision of clean, safe and sustainable water the company has developed the following Principles.

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Develop Water sources in areas where water quality in guaranteed and there are possibilities of gravitating it to all areas. a)Exploiting the available water resources potentials giving equal emphasis to surface and ground water. b)Emphasis on development of the available water resources potential for meeting the domestic water need without pegging it on specific projects. c)Concept of development of bulk water supply systems.

d)Giving domestic water preferential treatment over other uses at the point of abstraction. e)Providing access to safe and potable water to all by the year 2015.

Core Values


Human resource competence will be enhanced through structured programs of human resource development. Compensation policies will reward superior performance


The board will work to build an organization that recognizes the value of teamwork


The board will network and collaborate with other stakeholders in achieving its strategic objectives


The search, acquisition and use of knowledge to improve the qualify of life will be encouraged and supported within and among the stakeholders


The board will operate in an open, sincere and frank manner in all its undertaking f)Quality Customer Service
Customer service excellence will guide all interactions among staff and with stakeholders.

Details of Placement Department

During my attachment period I was attached in procurement department. The department is under commercial department but it is headed by procurement manager called Mr. Mwaniki, under him there is one procurement assistance who is also the storemans. I was treated well by all staff in procurement assistance. Mr. Kagiri trained me how to procure goods and services in public institutions according to PPA 2005. Moreover we could work with him to issue, receive and inspection of goods. In this department I was able to team how to write an LPO, LSO Writing quotations, selling tenders, opening tenders, evaluation and selection of most responsive bidder according to technical and financial evaluation, writing of fuel orders and reconciling of bin cards. I was able to interact with several suppliers and also for ISO satisfaction of the board. In conclusion I was able to procure goods and services in right time, right price, right quantity, and right quality and from the right source.

Attachment Experience

General Activities Undertaken

It involved the procurement and general purchasing of products for effective service delivery to ensure customer satisfaction. The attachment period spanned from 28th March to 31st May 2013. This include:


This helped me know the procedures of requisition for the materials that are needed in the stores at a particular time.

Inventory Control

This assisted me in knowing that materials are in the store, what to be purchase or ordered and what not to be ordered.

Record Management

This helps in safety of documents; where there is ease to locate in case they are needed for future experience.

Suppliers Management

This guides the suppliers on what needed, where to deliver and of what quality and quantity.

Warehouse Management

This helped me know how to arrange the stores, identity the items and park the materials according to their similarities

Management Of Stores/Procurement Staff

This helps to reduce the chances of damages or theft especially during offloading and when loading the materials.

Writing Procurement Documents

This enabled me to be able to write quotations, LPO, LSO, S11, S13 and requisition form.

Specific Activities Undertake

The specific activities that I undertook included:-

Procuring Of Various Types Of Material Required In The Company Operations

This included sorting of files in the registry according to activity, updating of circulation book files, filling of loose letters in respective files, locating of missing files in various officers arranging the found files back in chronologic order, sorting and arranging personnel files in relation to departments and replacing worn out old files and new ones, ensuring proper documentation and approvals, obtained for all organization invoices. Imputing approved invoices accurately into the according to terms and cash availability, maintaining and updating annually standing list of registered renderers required by the procuring entity and liase with its authority in respect of the authority’s register of suppliers and procuring agent.

Participation In Procurement Planning Committee Meetings

This entailed writing of minutes for various meetings, noting any evaluation made during the meeting, invitation advisors or members of the procurement unit to explain submissions or provide technical advice where required. It also involved reading of previous meetings minutes, deliberation and ascertaining the members present and those absent with and without apologies. Not forgetting noting any evaluation made during the meeting, attending meeting of evaluation and selection of the bidder.

Making Reports On Various Procurement Activities

This had been daily duty that involved liaising with department heads to supply required departmental reports for filing and hence consolidation communicating across the different departments remained a major activity informing them of meetings, results their performances and trends as per the rapid results organization policy.

Undertaking General Procurement Clerical Works i.e. Maintaining Of Records

This entailed ensuring that all liabilities have been recorded. Maintaining an approved up-to date vendor/supplier database on the accounts payable system. Billing approved group and transient accounts with the appropriate supporting documentation. Preparing, publishing and distributing procurement and disposal opportunities including invitation to tender pre-qualification document and institutions for expression of interest coordinate the receiving and opening of tender documents. Maintaining and safe guarding procurement and disposal documents and record accordance with regulations. Managing The Inventory In The Organization – involved an assessment of the stock issue like conformance with the set timelines of completing of order targets, designing of appropriate forms for the supplies in the relation to the department as well as redirecting the departmental heads on how to fill these form. Further it included balancing of stock ledgers at the close of the day of all categories of products using the receipts and invoices for day’s ascertainment.

An Analysis of Learnt Knowledge and Applied Skills

Learnt Knowledge

  1. During my attachment period I was able to acquire knowledge in:- I learnt how to communicate between the organization and the internal and external customer. I guided the direction of the organization by parting ways or charting the way forward. At TEAWASCO there was analysis of trends and patterns in the organization as well as the stakeholder procedure of receiving and inspecting materials delivered: I was involved in inspection of materials delivered to the company by other sources and had to make record s of the delivered materials.
  2. Procedure of inventory control at the store. I was trained on manners of stock taking and record keeping during my attachment duration.
  3. Issue of materials to departments within the company and various schemes whenever any department requires any material from stores I was to issue and deduct the amount from the bincard.
  4. Proper filling of documents
  5. It was my daily duty to file and document to their specific files and those that needed to be updated in the system (computer) I also did as required.

Applied Skills

During my attachment period I was able to apply skills in:-

Computer Skills And Operations: – These were applied during feeding of information to the system, sending of E-Mails, scanning of documents e.t.c Technical Skills: – the skills that I learnt at class enabled me to handle the tasks that are required at the office like accounting as I was required to write the invoices. Picking up of the office telephone, the skill I learnt in office management.

Interpersonal Skills: – At TEAWASCO I was able to interact with various people like the clerks, the contractors and supplies, together with the internal and external customers. Conceptual Skills: – At TEAWASCO, I was able to interact with various people like the clerks, the contractors and suppliers, together with the internal and external customers Conceptual Skills: – At TEAWASCO I was able to plan award of the daily delivery report and also plan how the deliveries are to reach the various customers. Inventory Control: This is the activity of knowing what materials are in the store, what to be ordered and not to be ordered. Stock Issues: – This was mainly to issue ordered materials to various departments in the organization. Counter Checking Of Materials Delivered: – this is done by comparing materials delivered as to the order document and its specification.

A Profile of Skills and Competencies Gained and Acquired

During my attachment period I gained and acquired:-
A profile of skills
Communication Skills

The procurement department was interactive with other departments like the finance department which its main work is mostly paying suppliers, receiving payments from distributors and paying the employees of the company and the human resource department which is involved with hiring new employees Interpersonal Skills

There was an interaction among the employees. The supplies clerks used to receive the invoices from the finance office under the strict supervision of the commercial manager Record Keeping: This aided me to gain the knowledge in filling documents and feeding data into the store card (bin card) Stock Taking: This helped me know what to order for more materials, what brand to add and what not to be purchased

A Profile Competency

Public Relations: This helped me improve my communication skills toward internal customers, fellow workmates and even my superiors Use Of Accounting Packages:
Used excel to enter data on the deliveries preparing the report and trends analysis.

Handling Customers Complaints

This gave me confidence to take a customers problem or complaint and handle it with the professional required for that.

Observation and Critique


During my attachment period, I was able to make the following observations analysis book requires a lot of accuracy as the right kind of figures has to be jotted down as each invoice has a unique number from each other. The supplies clerk had a lot of work to be done as there was regular tendering and many others to be addressed. I observed that the company has a high profile management comprising of General Manager strong and competent, the staff too are also hard working thus meets the organizations goals.

Highly Qualified And Skilled Personnel

This is an added advantage for the organization to have acquired as they will work best to meet the organizations objectives.

Commendable Strategy Of Purchase And Marketing

With this the organization is able to source for any products it requires and negotiate for favorable supplier’s relationship.


The level of technology used in the organization makes everything effective and efficient, despite lack of many machines will harness the operations of the company

Modern Machinery

This helps the company to make maximum production, within the actual time allocated for that and use at least energy. More needs to be purchased like computer.


It is clear that communication is easy form one office to the other through the well networked phone communication installed and use of mobile phones

Criteria Of Employment

Through there are advertisement of various job in the organization, the employment schedule is never conducted well. Teamwork. This is that the staff of TEAWASCO are highly co-operated and united so that they achieve their company objectives.


Lengthy Procurement Process

The Company is challenged by bureaucratic procedures particularly in payment of suppliers.


It is expected in any organization that due to the work well done by an employee, that at point in time there should be upward mobility to a higher position and injection of the right kind of people but it is not the case for the company. In adequate storage space: the company is challenged by high purchased made with no adequate storage spaces for the already purchased materials. Motivation and morale: it is expected that the employees should be treated equally but not the case for TEAWASCO because they favors employees differently according to their departments.

Strategy for Utilization of Contract Established

During Attachment

During my attachment period I established such a great number of contracts and also made friends and good relationship with the staff and management of TEAWASCO I gained a myriad of contacts with various people through interacting with clients in procurement which will held me to advance more knowledge in future projects. This will help me also to access employment opportunities in future as well as networking. TEAWASCO has presented itself as a good caring partner in provision of water and various projects to a lot of people in a wide area. Reference: This helps me to use the contact for references in future i.e. by including it in my curriculum vitae.

Job Seeking.

This assists me when there are job advert vacancies at the company I can easily communicate so that they may hire me as I was trained and had experiences at their organization Marketing: This is because I can give the TEAWASCO contracts to some other students who want to be trained to acquire the experience I have. Research Finding: This helps me when doing my research assignment by giving the research questionnaire to the staff at TEAWASCO so they can help me in finding of the unknown knowledge.

Summary, Conclusions and Recommendations

During my attachment period I was able to come up with the following summary. I was glad that I was attached at TEAWASCO especially at the procurement Department. I was able to influence the stakeholder’s attitude so that they can attain their membership at the organization. I was able to apply the purchasing core values like advocacy, honesty, expertise, independence, loyalty and fairness. I was able to practice procurement and purchasing professionalism like trust, ethical guardian. The core values enabled me to carry out my daily activities at the TEAWASCO. I was able to analyze the current treads in the environment together with the patterns of the organization as well as the stakeholders. The experience I got has made me to be a better purchasing prationeer as well as increasing my expertise in handling the clients i.e. the suppliers. My communication skills were also put into task as there was a lot of interaction among the various employees of the company I had a pleasant and wonderful moment at the company and it really enabled me to be a professional in my line of learning


I was very grateful to have been at TEAWASCO. The experience that I gained at TEAWASCO in Nyeri will enable me to tackle the various changes that are encountered in a day office environment especially in a purchasing and supplies Department The Communication skills will enable me to be able to communicate from the top managers to the first line managers and the subordinates. The skills are very vital in an organization as communication is a key element of any organization. The interpersonal skills enabled me to interact with the various employees of the Company. I learnt the basic skill of the office of saying hello and got to interact with the other departments like the commercial, finance, human resource department and revenue department. I got the basic skill of any organization that is teamwork. Some of the conceptual skills that I learnt enabled me to utilize the organizational values, goals, mission, vision and the general objective. I had t work hard to reach the organizations objective. The experience will enable me to competitive in a challenging world. I was able to integrate what I learnt in class.


Procurement and purchasing are challenging tasks and also very demanding ones. Entry organization should be in a position to have purchasing department integrated with the other department for effective service delivery. Recommend that the company should employ personnel who are professionals to deal with purchasing work because it is demanding and requires specialized knowledge. Recommend the work done so that the internal and external customer’s complaints are taken care of and also there is mutual understanding between the organization and the various publics Also recommend the long lasting relationship between the organization and the society as that the organization should involves itself in corporate social responsibility activities like employee welfare and wellness programmers e.g. health and safety, healthy like operation smile medical camps, education and entrepreneurship like student attachment program, environmental like tree planting, town beautification.

These activities are highly appreciated by the members of the society. Recommend that the core values of procurement should be adhered to so that professionalism can be maintained. Recommend improvement of managerial practices, professionalism and working relations and partnership with current society, continually improve on work quality, observation of professional and technical standards and regular reviews. Recommend the organization for the establish of an effective and efficient financial and operational framework for improved accountability and transparency. As most people are willing to associate and work with accountable and transparent organizations. Recommend my school for the opportunity granted to have the experience in the organization like this. Students should be keen during the attachment to gain more knowledge during attachment.

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Internship Report: Developing Life Skills and Professional Practice. (2016, Mar 23). Retrieved from

Internship Report: Developing Life Skills and Professional Practice

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