P3 explain factors that may influence communication and interpersonal interactions in Health and Social Care Environments Section 1 Barriers to communication A barrier blocks and stops something from getting through. There are different types of communication barriers that stop communication from going well. Three types of communication barriers are shown below. Communication is not received- They may not respond to the language needs or preferences. Not understanding sensory impairment or disability.
For example, speaking to a deaf person, the sounds are not received.
The background noise can stop you hearing, and you cannot receive full non-verbal communication if you cannot see a person’s face or body. Communication is received but not understood-A person using slang, jargon or complex technological terminology can be heard, but however their message may not be understood due to the way they speak. It may be difficult to understand for some. Understanding is distorted- There are many emotional and psychological factors that can act as barriers; this can result to distorted understanding of communication.
Section 2 Explain the communication barriers Kristen and other service users on the ward may face.
The setting that Kristen and other service users were in may be a barrier as it doesn’t allow them to be themselves or act how they want. They are in a controlled environment which stops them from doing anything that is inappropriate or will cause others to be in danger. Noise can also be a barrier to Kristen and other service users in the ward as it will be very difficult to hear as it may block out what they need to hear.
This will stop Kristen and other service users to communicate effectively as it is noisy and nothing can be heard. This is a bigger barrier for deaf people as they will not hear anything as they have hearing aids.
Seating may be a barrier for Kristen and other service users as they may not be sitting properly, for example they may have their backs against each other, this is will stop eye contact from occurring, therefore the communication each person will not be effective and will cause many misunderstandings between hospital workers and the service users. Lighting can also be a communication barrier for Kristen and other service users as the face cannot be seen clearly, doctors and service users will not be able to see the lips to lip read and therefore this will stop effective communication from occurring.
Space can be a barrier to Kristen and other service users as they will not have enough room to have their own space. If it is overcrowded Kristen and other service users will not receive the right service as it will be too noisy and there will be a lot of distractions. Time is a barrier for Kristen and other service on the ward as the health and social care professionals on the ward may be prioritising those with bigger problems, who need more help than others, rather than helping people who are stable.
Also, consultations may be rushed as the health and social care professionals may not have enough time for Kristen and other service users. According to an article in the daily mail, doctors are under time restrictions during consultations and this could lead to rushed consultations and this could lead to the service user not being satisfied with their needs. www. dailymail. co. uk Type of communication At times communication will be complex, for example a family member may want to know about funding arrangements for care.
Also read about interpersonal communication strengths and weaknesses
A communication about funding may be including complex information. Therefore, it will be best to as what the family member already knew, and whether or not they understood the information you were providing. Communication in care work involves building an understanding of another person and providing emotional support. When a person is facing grief, it is best to focus on emotional needs, rather than giving out information. Creating a caring presence can help to understand what the other person feelings may be experiencing.
Just being with a person who is lonely, anxious or depressed can provide comfort, simply knowing that someone is there can help to feel supported as it shows that you are developing empathy with them. For example in Kristen’s scenario, health and social care professionals must treat her with a caring presence, as this will help to understand how she is feeling and will also help her to stop feeling lonely, anxious or depressed. Language needs/preferences The majority of people have a preferred first language. Different communities use a given language in different ways. People use different degrees of ormality and informality, depending on the context. For example, people may use jargon, dialect and slang in their own speech community, these differences can create barriers to understanding. The ward that Kristen was in she was the only person that could speak English, other service users could not speak English. It will be very difficult to communicate with others as no one will understand each other. Sensory impairment and disability A sensory impairment means that a person’s senses do not work effectively. Impairments create type of communication barrier, where information is not fully received.
Some people experiencing barriers because of their difference may have communication disability. For example a ‘Deaf’ person, whose preferred language is BSL, will have no problems communication with another person who is also good at signing with BSL. This person cannot communicate with people who use spoken English, unless, there is an interpreter. Barriers associated with personality, self-esteem, anxiety and depression Sometimes social workers may create their own barriers because they feel very stressed out by the emotional needs of the people they work with.
When listening to others, it involves hearing about frightening and depressing situations. At times, carers stop listening to so they can avoid painful emotions. Tiredness, lack of time or a desire to avoid emotional stress can be a barrier to providing caring information. Building an understanding of another person and creating a ‘caring presence’ can be very tricky when their personality or self-esteem needs create a barrier. Many people who are depressed or anxious automatically receive negative thoughts in their minds. Trying to understand these thoughts and feelings can be very difficult.
For example, the health and social care professionals at the hospital that Kristen and other service users were in may not be treated fairly as the carers may be very stressed out with other people’s problems and therefore they may be emotionally affected. This will cause them to stop listening to Kristen and other service users problems that they are facing as the carers do not want even more painful emotions on top of what they are already feeling. Also, the carers may be feeling very tired this is also a barrier which will stop them to care for Kristen and other service users.