Communication and relationship building

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Explain why effective communication is important in developing positive relationships with children, young people and adults.

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If we know their interests and listen to them they are more likely to initiate conversations themselves, thereby improving their language development. Conversations and research build language skills which are vital to learning, and also developing social skills, as social interaction is essential to our wellbeing If people feel a sense of belonging and inclusion they will flourish, if they feel supported and understood they are more likely to trust you, be open with you and tell you how they feel.

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Children are less likely to behave in an unwanted manner if we are able to effectively understand individual’s development needs and expectations, thereby being able to plan more accurately to meet these needs.

Children need to feel safe, secure and comfortable to make separation from their parents easier. When they are emotionally secure they will be more confident and involved in the play and activities around them. Likewise, parents need to feel that their children are happy and cared for according to their needs. People will feel valued as individuals if they think their views and opinions matter. If we know their interests and listen to them they are more likely to initiate conversations themselves, thereby improving their language development. Conversations and research build language skills which are vital to learning, and also developing social skills, as social interaction is essential to our wellbeing If people feel a sense of belonging and inclusion they will flourish, if they feel supported and understood they are more likely to trust you, be open with you and tell you how they feel. Children are less likely to behave in an unwanted manner if we are able to effectively understand individual’s development needs and expectations, thereby being able to plan more accurately to meet these needs.

2.1. Explain the skills needed to communicate with children and young people.

Empathic listening – being able to see things from another person’s point of view and understand how they may feel Patience – allowing people time, especially children, to find the words to express themselves, without interrupting them Concentration – giving your full attention to the individual so they know you are interested in them and what they have to say Observation – Body language, facial expressions and tone of voice can help to identify how people are feeling Consideration – consider the other person’s needs such as speech and language disorders, earring aids Enthusiasm – give the impression that you are excited to talk to them, that they are important to you Reflection – Paraphrasing and restating the feelings and words of the individual Positive body language – Especially if talking to younger children, come down to their level to avoid coming across as intimidating and maintaining eye contact Honesty – Always be truthful with responses, but appropriate to age and stage of child, never make promises, as you may not be able to keep them 00Empathic listening – being able to see things from another person’s point of view and understand how they may feel

Patience – allowing people time, especially children, to find the words to express themselves, without interrupting them
Concentration – giving your full attention to the individual so they know you are interested in them and what they have to say
Observation – Body language, facial expressions and tone of voice can help to identify how people are feeling
Consideration – consider the other person’s needs such as speech and language disorders, earring aids
Enthusiasm – give the impression that you are excited to talk to them, that they are important to you
Reflection – Paraphrasing and restating the feelings and words of the individual
Positive body language – Especially if talking to younger children, come down to their level to avoid coming across as intimidating and maintaining eye contact
Honesty – Always be truthful with responses, but appropriate to age and stage of child, never make promises, as you may not be able to keep them

2.2. Explain how to adapt communication with children and young people for:

• the age of the child or young person
Keep language simple, appropriate to age and developmental stage
Make sure children understand what is expected of them
Remain formal, to ensure there is no misunderstanding as to your role as carer

• the context of the communication
During playtime or lunchtime you can talk to the children in a more social tone, but still maintaining the professional carer to child relationship. Children will often ask me my “real name”, to which I reply “but Mrs Bell is my real name”. During classroom activities children need to be focused and distractions need to be dealt with swiftly and efficiently before the interrupt the other children. • communication differences.

Consider the needs of the individual, ie if they are hearing impaired, face them and maintain eye contact so that lip reading is possible. They may have speech and hearing difficulties in which case you may need additional training for example in sign language. 2.3. Explain the main differences between communicating with adults and communicating with children and young people. -129600146195When communicating with children it is important to keep the relationship formal whilst at school, they need to see you as a carer. Children need to be communicated with very clearly and precisely, so there can be no double meaning. It is also vital to make sure that children understand exactly what we mean. The vocabulary and facial expressions you use need to be appropriate to the age and stage of development of the child/ren you are talking to. When dealing with children you should never offer physical contact towards them, which can prove hard as younger children will often want to hold your hand or cuddle

When communicating with children it is important to keep the relationship formal whilst at school, they need to see you as a carer. Children need to be communicated with very clearly and precisely, so there can be no double meaning. It is also vital to make sure that children understand exactly what we mean. The vocabulary and facial expressions you use need to be appropriate to the age and stage of development of the child/ren you are talking to. When dealing with children you should never offer physical contact towards them, which can prove hard as younger children will often want to hold your hand or cuddle you.

2.4. Explain how to adapt communication to meet different communication needs of adults. -12960046000You may have to deal with adults for whom English is a second language, in which case you may need to have translator present, especially if the information may be difficult to explain. Some adults you encounter may have difficulty communicating due to dysfluency (stutter), you will need to show patience and understanding, giving them time and not interrupting or finishing words sentences for them. Some adults you encounter may have hearing difficulties, you may find that you have to maintain eye contact to enable them to lip read. 0You may have to deal with adults for whom English is a second language, in which case you may need to have translator present, especially if the information may be difficult to explain. Some adults you encounter may have difficulty communicating due to dysfluency (stutter), you will need to show patience and understanding, giving them time and not interrupting or finishing words sentences for them. Some adults you encounter may have hearing difficulties, you may find that you have to maintain eye contact to enable them to lip read.

2.5. Explain how to manage disagreements with children, young people and

When dealing with disagreements between children it is important to get both sides of the story and try to get the children to listen to how the other is feeling. You should try to help the children to think about ways to resolve the issue themselves, rather than laying down the law, so that they can use these skills again in the future. If a problem occurs with a parent you should find a more private area for discussions regarding the issue. Remain friendly and approachable, speak clearly with good eye contact, and ensure that you listen and be sympathetic to their views and feelings. Always be respectful of religious and cultural beliefs. It may be necessary for you to explain why certain behaviours are not acceptable within a school environment even though the child may be able to do this at home.

When dealing with disagreements between children it is important to get both sides of the story and try to get the children to listen to how the other is feeling. You should try to help the children to think about ways to resolve the issue themselves, rather than laying down the law, so that they can use these skills again in the future. If a occurs with a parent you should find a more private area for discussions regarding the issue. Remain friendly and approachable, speak clearly with good eye contact, and ensure that you listen and be sympathetic to their views and feelings. Always be respectful of religious and cultural beliefs. It may be necessary for you to explain why certain behaviours are not acceptable within a school environment even though the child may be able to do this at home.

Explain the principles of relationship building with children, young people and adults. Principles of relationship building with children, young people and adults Your explanation or example of how the principle promotes relationship building:

Communicate effectively

Make sure there are no distractions when speaking with people, this will put them at easy and help to make them feel important. Get your thoughts together before hand so that you are sure of what you want to say. Speak clearly and appropriately for the age/developmental stage of the individual concerned.

Being fair and consistent

We must listen to what is being said, not jump to conclusions, just because someone has previous behaved in a particular way, does not mean they will always do so. We have to be consistent in the way that we behave too, if we are excitable one day and withdrawn the next, nobody will know what is expected of them on a day to day basis.

Showing respect and courtesy

If we are courteous and show respect, they will learn to treat us and others with the same respect and courtesy. If we use manners and our voices tones are warm and courteous children and young people will develop positive relationships with us and others. We all need to feel that we are of equal importance.

Valuing and respecting individuality

We all have individual strengths, talents and attitudes, and will excel in different areas, we need to show that we are comfortable with everybody’s individuality, accepting people for who they are and not who we expect them to be. Interests should be acknowledged and built upon.

Confidentiality as appropriate

Personal information will be passed on to you via other professionals or through parents to enable to best care for the child during their time with you, it is important to maintain confidentiality in these cases to maintain the trust between yourself and individuals concerned. No parents wants their child to be a source for gossip or bullying. Explain how different social, professional and cultural contexts may affect relationships and the way people communicate. -29045108585Depending upon the context in which you are working will determine how you should adapt your communication. If you are in a meeting with other professional bodies your language and behave should be more formal than it would be during your normal daily routine.

In the today’s world of technology communication is becoming more impersonal, by e-mail or text, this can be detrimental to relationships as tone of voice and body language are key elements to effective communication. The way we respond to others ie the speed in which we respond to emails or phone messages and also how attentive we seem when speaking to someone can also affect the building of a relationship. Culturally our views and opinions of other people’s behaviour can affect relationships, this can be purely down to a lack of understanding and acceptance of each other’s background and cultural differences.

In our society it is concerned rude or shows a lack of confidence not to maintain eye contact whilst communicating with others, although in other countries it is socially unacceptable to look another person in the eye when speaking to them. Likewise in some countries women are not permitted to speak to any other man than their husbands, you may find this socially unacceptable, but you would need to be mindful of other people life styles, otherwise relations could breakdown. Depending upon the context in which you are working will determine how you should adapt your communication. If you are in a meeting with other professional bodies your language and behave should be more formal than it would be during your normal daily routine. In the today’s world of technology communication is becoming more impersonal, by e-mail or text, this can be detrimental to relationships as tone of voice and body language are key elements to effective communication.

The way we respond to others ie the speed in which we respond to emails or phone messages and also how attentive we seem speaking to someone can also affect the building of a relationship. Culturally our views and opinions of other people’s behaviour can affect relationships, this can be purely down to a lack of understanding and acceptance of each other’s background and cultural differences. In our society it is concerned rude or shows a lack of confidence not to maintain eye contact whilst communicating with others, although in other countries it is socially unacceptable to look another person in the eye when speaking to them. Likewise in some countries women are not permitted to speak to any other man than their husbands, you may find this socially unacceptable, but you would need to be mindful of other people life styles, otherwise relations could breakdown.

3.1. Summarise the main points of legislation and procedures covering confidentiality, data protection and the disclosure of information. -15120016105Current legislation is important as it affects the practices that schools operate under. It is important to acknowledge the individualism of every child and their basis human rights. Data Protection Act 1998 – Aims to prevent the disclosure of personal and confidential information without the consent of the person involved, or the parents if the person is under 16 years of age. The Children Act 2004 – Lays down guidelines for all who are involved in looking after children with 5 basic outcomes; to be healthy, stay safe, enjoy and achieve, make a positive contribution and achieve economic well-being. Every Child Matters – green paper that came into effect after the case of Victoria Climbie which highlights the need for professional services involved with children to share information with each other.

All information must be: processed fairly and lawfully, used only for the purpose for which it was gathered, adequate, relevant and not excessive, accurate and kept up to date where necessary, kept for no longer than necessary, processed in line with the individual’s rights, kept secure and not transferred outside the European Union without adequate protection. 0Current legislation is important as it affects the practices that schools operate under. It is important to acknowledge the individualism of every child and their basis human rights. Data Protection Act 1998 – Aims to prevent the disclosure of personal and confidential information without the consent of the person involved, or the parents if the person is under 16 years of age. The Children Act 2004 – Lays down guidelines for all who are involved in looking after children with 5 basic outcomes; to be healthy, stay safe, enjoy and achieve, make a positive contribution and achieve economic well-being. Every Child Matters – green paper that came into effect after the case of Victoria Climbie which highlights the need for professional services involved with children to share information with each other. All information must be: processed fairly and lawfully, used only for the purpose for which it was gathered, adequate, relevant and not excessive, accurate and kept up to date where necessary, kept for no longer than necessary, processed in line with the individual’s rights, kept secure and not transferred outside the European Union without adequate protection.

3.2. Explain the importance of reassuring children, young people and adults of the confidentiality of shared information and the limits of this.

To assure children that they will not be put at risk of being teased or bullied by other pupils because of personal information being divulged unnecessarily.Grown-ups need to know that their children will be safe from playground gossip and their home details will be kept safe. Parents need to know that the school is giving the best care and support possible to their child and that any medical/developmental issues are only shared with the people who need to know. You may attend meetings and be told confidential information, you may need to inform others of your obligations, for example if another parent asks questions about a particular child. Parental consent is need to disclose information to other professionals, although schools have a duty of care and legal obligation to disclose information if the child is at risk or injury or harm. The parents or child should be kept information as to how, what, why and with whom the information will be shared.

Personal information must not be shared without the consent of the parents of a child under the age of 16. You could, however, be put into a position where someone confides personal information to you when it is necessary for you to share this information. If you believe that the child or young person could come to harm if the information is not shared you do not need to seek consent. Information must be shared if failure to do so may result in a crime being committed or not detected and will also include if consent were sort it may lead to interference with a potential investigation.You must also share information if there is a statutory duty or Court Order in force.