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Identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in own area of work
It is important to have a robust Complaints Procedure within any Health and Social care setting, this ensures the attainment of a person centred care delivery outcomes. There are various requirements, guiding principles and legislation that must be taken into consideration when formulating policies on managing concerns and complaints. The following are some of the guiding principles and legislations that form the framework for an effective complaints management procedure.
The intention of this regulation is to create a process that ensures people find making a complaint about their care and treatment quite easy.
In order to satisfy this regulation, Health and social care providers must have in place an accessible and effective system for recognising, receiving, managing and responding to complaints from service users, their representatives or other stakeholders. All complaints must be thoroughly investigated and any required actions taken where evidence of failures were identified.
It sets out the different ways in which it's unlawful to treat someone.
Under the Data Protection Act 2018, you have the right to find out what information the government and other organisations store about you.
These include the right to:
Regulatory Requirements Codes of Practice in Current Law. (2019, Dec 15). Retrieved from https://studymoose.com/regulatory-requirements-codes-of-practice-in-current-law-essay
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