Narrative Report ( Marriott Hotel Manila)

As an OJT practicumer I learned lots of knowledge by doing my assigned task. I was assigned in Concierge Department, in Concierge Department we are responsible in taking care of the baggage and other things of our guest. In 38 days of staying and having an OJT in Mariott Hotel and Resorts, I learned the importance of great impression. Because in our industry which is the Tourism Industry, our impression to our guest is very important. Just “show simple smile, be friendly and approachable with them it will give a good impact and also it encourage the guest to comeback again in our establishment.

Another one is the safety and security of the guest and also of their belongings. We all know that safety and security is the priority of our industry and the number one standards of a guest before staying in one place (where they are safe from danger or not) .Another one is the passion for service, a passion means having a passion for something and having a strong interest in it and like it very much.

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In this matter, I realize that we must have a passion in our works so we can do and done it very well. And at the same time were enjoying, because we loved what we’re doing even if this is hard nor easy. And last but not the least is courtesy to our valued guest. This kind of action must implement and develop in one of each personnel that are involved in Tourism Industry.

This kind of action or act are consist of four aspects, first one is politeness, second one is respect, third one is consideration to others and the last one is having a good manner. Those four standards and others aspects I said is very important and needed because it helps to have and build a good communication and relationship to our beloved guest. For me the experience with the people around when I was on my ojt is fantastic. Fantastic in a sense that, even though we are too busy in our works, I know that we build a good relationship which I can call it “friendship”.

Not just in my co-ojt from other schools but also the staff of Mariott Hotel and Resorts and most especially with different personalities of a guest I assist everyday. And also the harmonious relationship between our customers and employees is always present in my everyday duty so myself confidence is also improve because of interaction with all of them. The most memorable event during my OJT in Mariott Hotel and Resorts is when one of the OJT supervisors gives a good complement on me. When I remember the time when she said those things about me, it makes me smile and I’m so proud of myself. For me, there’s nothing I can recommend on their establishment because for me, their services is excellent. Excellent in a way that their establishment meets the high standards and quality services that the customers are looking for. I think there’s nothing I can recommend in this practicum program, all was planned and organized by the coordinator.

The coordinator gives their effort to supervise us well and they also coordinate with establishment before letting us to start on our OJT to ensure that we are safe and if there’s a problem they will easily know. For the future practicumers, just give you best shot on your works because some of the establishments can hire you even though you’re just an OJT in their establishment. Another one is use the knowledge and skills you’ve learned inside of your school so that you can easily cope up with your assigned task and also to the different personalities you can encounter during your OJT. And last one is just be yourself and don’t be shy so that the people surrounds you will appreciates all of your works and accept who you are. Thank you and Goodluck.