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Embarking on an On-the-Job Training (OJT) journey in the vibrant world of the Hospitality Industry has been a profound learning experience. Specifically assigned to the Concierge Department at Marriott Hotel and Resorts for a comprehensive 38-day training period, I delved into the multifaceted aspects of guest services, baggage management, and the intricate dynamics of creating lasting impressions in the realm of Tourism. This essay aims to delve into the critical facets of my OJT experience, emphasizing the importance of guest impression, safety protocols, passion for service, and courtesy in the pursuit of excellence in the hospitality sector.
Within the Tourism Industry, where impressions are paramount, I discovered the profound impact a simple smile and a friendly demeanor can have on guests.
The importance of fostering a welcoming environment cannot be overstated; it not only leaves a positive imprint on the guests but also serves as an encouragement for them to revisit the establishment. As a practitioner in the Concierge Department, I became acutely aware of the role impressions play in shaping the overall guest experience.
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Proficient in: Hotel
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“ She followed all my directions. It was really easy to contact her and respond very fast as well. ”
This revelation underscored the significance of not only meeting but exceeding guest expectations.
Moreover, the safety and security of guests and their belongings emerged as top priorities. Recognizing that safety is a fundamental concern for guests when choosing accommodation, the industry places a premium on creating environments where patrons feel secure. As part of the Concierge team, I actively contributed to ensuring the well-being of guests, reinforcing the notion that a secure atmosphere is not just a standard but a prerequisite for the industry's success.
Furthermore, cultivating a passion for service became a central theme in my OJT journey.
The realization dawned that true excellence in the hospitality sector stems from a genuine love for the work. This passion not only facilitates the effective execution of tasks but also ensures a sense of fulfillment, making the challenges encountered during the training period more manageable. The pursuit of passion transforms the workplace into a space where dedication and enjoyment seamlessly converge.
Another critical aspect that emerged during my OJT was the paramount importance of courtesy in the Tourism Industry. Courtesy, encompassing politeness, respect, consideration, and good manners, serves as the foundation for fostering positive communication and relationships with guests. These four elements, when integrated into the daily interactions of hospitality personnel, contribute significantly to the establishment of an environment where guests feel valued and appreciated.
The interpersonal dynamics I encountered during my OJT were nothing short of fantastic. Despite the inherent busyness of the work environment, a profound sense of camaraderie, akin to friendship, developed not only among fellow OJT colleagues but also with the seasoned staff at Marriott Hotel and Resorts. This camaraderie extended further to the diverse array of guest personalities I engaged with daily, further enhancing my communication skills and self-confidence.
A particularly memorable event during my stint at Marriott Hotel and Resorts was receiving commendation from one of the OJT supervisors. This acknowledgment not only boosted my morale but also affirmed that the skills and values instilled during the OJT were making a positive impact. Such moments of recognition underscore the value of a well-structured practicum program, which not only imparts knowledge but also nurtures personal and professional growth.
Reflecting on the overall OJT experience, it becomes evident that Marriott Hotel and Resorts has set a commendable standard in terms of services and organizational structure. The meticulous planning and organization by the coordinator ensured a seamless integration of OJT participants into the establishment, emphasizing safety and efficiency.
For future practicumers venturing into the hospitality industry, the key lies in giving their best effort, drawing upon the knowledge and skills acquired during their academic journey. Many establishments, as experienced during my OJT, recognize potential in OJT participants, sometimes leading to employment opportunities. Utilizing acquired knowledge and skills not only facilitates the completion of assigned tasks but also equips individuals to navigate the diverse personalities encountered during OJT.
In conclusion, authenticity remains a potent force in the world of hospitality. Being oneself and shedding any inhibitions fosters genuine connections with colleagues and guests alike. As I bid farewell to my OJT at Marriott Hotel and Resorts, I carry with me not only a wealth of knowledge but also a sense of fulfillment and pride in contributing to an industry that thrives on creating memorable experiences for its patrons. Thank you, and good luck to those embarking on their own OJT journeys.
Exploring the Dynamics of OJT Experience in the Hospitality Industry. (2016, Nov 03). Retrieved from https://studymoose.com/narrative-report-marriott-hotel-manila-essay
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