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Unfortunately for the time being I don't have much experience in HR department. Referring to my current profession I would have to choose Service delivery and information as the professional area that best reflects my experience. Considering and putting myself at Band 1, the activities and knowledge needed for this role will be as follows:
Provide the relevant information and advice to managers and employees. Keep accurate records of case history.
Excellent delivery service, customer care even through times of change.
Be able to handle, escalate and resolve problems and complaints.
Manage employees lifecycle and other needs.
Know how to use HRIS (Human resource management system) and produce data reports.
How an HR practitioner should ensure the services they provide are timely and effective.
Customer needs and their requirements of HR
To make sure HR department is a strategic part of the organization, it must understand how to serve its clients. Speaking of "HR clients", what exactly do we mean? We distinguish between internal and external clients.
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The internal clients of HR are directors, managers, supervisors and employees. External may be work agencies and external customers. To make our services effective, we need to understand the needs of our clients. Managers and supervisors might request reports of absence, company policies and might need support when facing difficult relations with employees. Employees can seek our help regarding holidays, terms of contract or pay.
Each of them will have different needs at the same time, so we need to make sure how to recognise which task is the most urgent and most important, and what can wait until tomorrow or can be put aside and done later.
What usually seems most important to customers is their wages. Therefore, problems with payroll should be treated as a priority. Also, the various requests from directors and senior managers should be answered in a short time. However, this doesn't mean, that we should ignore the needs of lower-level employees. If this is not particularly important and can wait, I would always reply verbally or via e-mail informing I will deal with the problem.
Communication is very important and we should make sure that the messages we transmit and send are always understood and transparent. Below are three types of communication:
Telephone - it is by far the fastest and easiest method of communication from we can get an immediate answer to our questions. The only disadvantage of this method of communication is the lack of evidence. So if you want to have proof and confirmation, it's always better to send an e-mail.
E-mail - E-mail as a form of communication is very simple and convenient. We can also attach documents and communicate with several people at the same time. The email can also be used as proof of what has been said. The disadvantages of sending a message via e-mail is the situation when we accidentally mistake the sender and message was sent to someone for whom it was not intended.
Face-to-face - it is also a very fast and efficient form of communication, especially with co-workers. Certainly this type of communication has many advantages especially when we deal with delicate and confidential situations. We can also receive instant feedback. But there are also disadvantages because unfortunately face to face communication is not intended for everyone, for example people who are nervous or who cannot communicate effectively.
To ensure effective service delivery is provided to all our customers it's very important to build and maintain good relationships with everyone. Remember to keep your promises and expectations to build strong and trusted relationship with your customers. When dealing with different kind of problems and difficult situations make sure you try to resolve it with the right person. I believe at first of all we should identify the problem and all people who are involved. Next appropriate step it would be good to know point of view of all parties, show compassion and propose different options how these problems can be resolved.
Customers want to make sure that's something will be done with issues and complaints presented by them. To provide effective service, we also need to remember the company's budget. Everything must be considered start from stationery, HR system, training etc. HR practitioners should provide the best on budget option. Consider how and when money can be saved. We have to try to find and implement new systems what allows company save resources such as time and money.
My role in HRUnfortunately for the time being I don't have much. (2019, Dec 17). Retrieved from https://studymoose.com/my-role-in-hrunfortunately-for-the-time-being-i-don-t-have-much-example-essay
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