Analyzing H&M's External Environment: PESTEL & Porter's 5 Forces

Evaluate the external environment in which H & M operates in PESTEL Analysis

Political

Companies must understand the laws of each country as they expand globally. Different regulations exist in each country, so caution is necessary to avoid violating any laws when entering new markets. This is particularly important for import and export regulations. While shipping restrictions may not be a major concern, selecting and altering suppliers for manufacturing and outsourcing can have significant effects on profit margins, production costs, and other incentives in various locations.

Moreover, laws related to corporate social responsibility, including minimum wages, child labor, and environmental matters, also impact organizational growth.

Economic

Global inflation has an impact on the costs of raw materials, like cotton, which in turn leads to higher production costs for manufacturers worldwide. This ultimately affects potential profits globally. Furthermore, as international trade becomes more open, there is a greater demand for suppliers and manufacturers in countries with low wages, causing increased competition among fashion retailers.

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Additionally, the recent economic crisis has influenced consumer spending habits, prompting organizations to lower their retail prices to accommodate consumers with reduced spending power.

Social/Cultural

Various cultures exhibit diverse fashion trends, with European countries such as Sweden favoring 'fast Fashion', whereas Asian nations like Singapore adapt to fashion at a slower rate. To comprehend the essence of 'local fashion', many companies rely on indigenous designers or internal sales staff to stay updated with the latest trends which they incorporate into their products. Furthermore, there is an increasing global consumer awareness regarding the environment, leading to a rise in the production of eco-friendly and sustainable items.

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Technological

Due to technological advancements, consumers are now more informed about their purchasing options. The internet allows people to access information, socialize, and make online transactions easily. As a result, businesses are improving their websites to attract customers. To stay ahead in the market, certain companies are adopting cutting-edge IT systems to improve operational efficiency and effectiveness. This includes incorporating advanced logistics capabilities that enable efficient inventory management and waste reduction through effective information sharing and comprehensive employee training.

Environmental

As the demand for green culture increases, consumers are becoming more conscious of their needs and are inclined to support environmentally friendly and socially responsible companies.

Porter’s 5 Forces Analysis

Threat of entrants (Low)

In a global context, it will be challenging for new entrants to achieve significant economies of scale without making substantial initial investments, including holdings of inventory, startup funds, and costs for advertising, research and development, and more. Established international players like Zara, Gaps, and H&M have already established strong positions in multiple countries over many years, which can deter new competitors. Additionally, new entrants can expect retaliation from financially robust incumbents in the form of price wars. The fashion industry also poses difficulties for new organizations in terms of product differentiation. Although advancements in information technology have made access to distribution channels easier, most high-quality ones are likely already contracted by larger competitors. Consequently, I would conclude that the threat of new entrants is low for H&M.

Power of buyers (High)

The presence of Zara, Gap, and UNIQLO provides buyers with multiple alternatives, giving them significant bargaining power. Moreover, switching between fashion brands incurs minimal or no cost, resulting in low customer loyalty. Therefore, H&M must focus on monitoring the needs of these end consumers since they are the primary revenue source for the company.

Power of Suppliers (Low)

The fashion industry has a wide range of suppliers and manufacturers, which means that suppliers have limited power to negotiate. H&M can take advantage of international trade liberalization to increase the number of places it can source from and improve its ability to integrate with suppliers through acquiring or merging with them. Additionally, countries like China and India offer affordable labor markets, allowing H&M to lower costs while still getting high-quality products from various suppliers.

Competitive Rivalry (High)

The competitive landscape for H&M is intensified by the presence of various players, both large and small businesses. The recent recession has further heightened rivalry due to decreased consumer spending and demand. To gain a competitive edge, companies are investing more in research and design to continuously innovate their products. Therefore, H&M must remain vigilant to effectively respond to market fluctuations.

Threat of Substitutes (Low)

H&M does not face significant threats from substitute products, as apparels are not easily replaceable. However, online competitors can impact sales at H&M's physical stores. To combat this issue, the company is improving its online sales strategy in the United States to increase visibility. The industry in which H&M operates is highly competitive due to numerous players, both large and small. Moreover, the recent economic downturn has affected consumer spending and reduced demand, intensifying competition. Companies continually invest in research and design to regularly update their offerings in order to secure market share. Consequently, H&M must remain vigilant in adapting to market fluctuations.

Physical

Advanced IT systems are utilized by H&M to enhance their logistics, enabling tailored communication and information sharing for customer requirements and product placement. This enhances decision-making and offers pertinent information. Moreover, renting prime retail spaces diminishes investment risk while attracting more walk-in customers, thus enhancing flexibility and adaptability in an evolving environment.

Financial

When comparing H&M to its competitors, specifically Zara, Gap, and Uniqlo, it becomes clear that H&M excels in controlling costs. While Zara's profit margin is 18.53%, Gap's is 13.52%, and Uniqlo's is 16.52%, H&M surpasses them all with a profit margin of 19.04%. This highlights H&M's ability to generate significant profits.

In addition to its impressive profitability, H&M also maintains a strong solvency ratio of 73.28%. This ensures that the company can fulfill both short-term and long-term obligations without difficulty.

H&M further demonstrates its stability and capability by possessing a liquidity ratio of 1.77. With this ratio, the company can easily settle any unforeseen short-term debts.

Marketing

H&M has strengthened its reputation and fashion creations by partnering with renowned designers like Stella McCartney and Versace. Additionally, the company has engaged influential celebrities in extensive advertising campaigns. Moreover, H&M maintains a strong presence on various social media platforms such as Facebook, Twitter, and Google+. Consequently, these endeavors have led to substantial consumer recognition for the company. In fact, Interbrand ranked H&M 21st among the top 100 most valuable global brands in 2011. At that time, its brand value had reached an impressive $16.5 billion.

Human Resource Management

H&M implements a strategy of hiring local employees when opening new stores to leverage their understanding of the local culture and country. Furthermore, comprehensive training is offered to guarantee that staff fully embrace the company's fundamental principles and corporate values. H&M cultivates an inclusive corporate culture that enables team members to actively contribute to sales and uphold the store's reputation. If these endeavors yield positive results, other stores may adopt them as well in order to enhance profitability.

Processes

H&M differentiates itself from its competitors by centralizing its Design Department, consisting of 200 designers and 100 pattern makers. This centralized approach facilitates efficient information sharing and reduces time-to-market, while also allowing for quick response production to capitalize on the latest design trends.

In addition, H&M continuously adjusts its production and distribution processes to align with the ever-changing business environment. This results in an integrated logistics and production system that supports cost-cutting measures and generates economies of scale. As a result, H&M is able to achieve a turnaround time of around 20 days and decrease production lead times by 15-20%. These strategic capabilities give H&M competitive advantages.

Focusing on the distinctive competencies of H&M, can we understand the competitive advantages of the firm?

Using the value chain model, evaluate H & M's global value chain and determine its most robust and vulnerable components in terms of both primary and secondary activities.

Value Chain

When analyzing a company, it is crucial to comprehend its structure. Therefore, by utilizing Michael Porter's Value Chain, which includes Support and Primary Activities, we can gain an understanding of H&M's most powerful and vulnerable links.

Support Activities

Firm Infrastructure

The H&M group is a global company with a presence in 43 countries and over 2,205 stores. It has around 94,000 employees worldwide. The headquarters in Stockholm, Sweden serves as the central hub for important activities such as buying and logistics. With approximately 1,652 factories globally overseen by 50 production offices, the company ensures efficient information exchange to stay updated on current trends and maintain a timely Design to Production to Delivery process. The Persson Family holds a majority voting rights of 70% and plays a significant role in corporate decision-making.

Human Resource Management

H&M promotes a participative corporate culture, encouraging employees to be involved and try new ideas. It values experimentation, trial and error learning, quick decision making, and initiative. The company believes in forgiving mistakes as long as they are not repeated. Emphasizing teamwork and expecting outstanding outcomes, H&M allows employees to challenge themselves by learning new skills and exploring different job functions, regardless of titles or work descriptions. Additionally, H&M prioritizes social responsibility by hiring local staff for its new outlets and ensuring fair treatment of global employees through agreements with suppliers to practice ethical business according to the law.

Technological Development

H&M, a retailer specializing in clothing, has implemented advanced IT systems to enhance their logistics and production capabilities, while simultaneously decreasing expenses. Additionally, H&M is actively developing their online sales platform in order to appeal to international customers.

Procurement

H&M depends on suppliers for production as it lacks its own factories or supply farms. Even minor fluctuations in raw material prices can significantly affect the company's profit margins. For example, a slight rise in cotton prices can result in increased manufacturing expenses for H&M apparel. However, due to not owning factories, H&M has the ability to switch suppliers and ensure improved pricing and quality. Additionally, its substantial purchasing power allows the company to exert influence over suppliers and negotiate significant discounts when receiving finished goods.

Primary Activities

Inbound Logistics

H&M relies on various suppliers globally for its production needs as it does not own any manufacturing plants.

Operations

H&M has a centralized in-house designing model based in Stockholm. It operates with 200 design and 100 pattern makers, allowing the company to rapidly produce numerous fashion designs determined by renowned designers and market analysis to meet current trends. Moreover, H&M's proximity to the production office enables quicker production and improved cost-efficiency. Workers receive training to align with the company's values and provide superior customer service.

Outbound Logistics

By outsourcing H&M's goods transportation needs, the company can reduce labor charges and cut costs. The integrated direct distribution channel connects distribution centers, warehouses, and stores, ensuring that individual store's needs are communicated effectively. This results in timely delivery of goods on a daily basis.

Marketing and Sales

H&M aims to provide consumers with affordable, high-quality fashion by utilizing economies of scale and negotiating discounts with suppliers through bulk purchasing. The company effectively communicates its global message through diverse advertising methods, such as partnering with renowned designers, establishing long-term advertising agreements with popular celebrities, and maintaining a strong social media presence. To align with current cultural trends and attract their target customers, H&M consistently updates and revamps its stores every 2-3 years.

Services

H&M places a significant emphasis on services as an essential part of their business. They offer formal training for new employees to embrace the company's values. Additionally, they actively encourage employees to generate fresh ideas and initiatives to enhance the work environment and customer satisfaction. To ensure high employee morale, which ultimately improves services, H&M has implemented various employee welfare programs and is renowned for its exceptional work environment. Therefore, based on this analysis, it is evident that marketing and sales are H&M's strongest link due to their association with acclaimed designers and celebrities who attract consumers and create brand awareness.

Furthermore, the appeal of social media is appealing to those with technological expertise who can effortlessly promote and endorse the brand without significant expenses. Nevertheless, the company's management structure is its Achilles' heel, as it is predominantly governed by family members. This hampers the integration of fresh ideas from external origins. Additionally, there exists a potential hazard of business succession whereby the successor in the next generation may lack the same proficiency as their forerunner, ultimately leading to the downfall of the firm.

(a) Based on the preceding analyses, conduct a SWOT analysis on H & M.

Strengths

H&M, a popular clothing retail company, focuses on providing inexpensive and fast fashion items for men, women, and children. Its effective marketing efforts have successfully increased brand recognition worldwide. Moreover, H&M's dedication to utilizing sustainable materials in their product design has further improved its brand reputation. The company sets itself apart by ensuring that its designs are original and not imitations of competitors.

Weakness

H&M relies heavily on its suppliers to produce their products, resulting in limited control over manufacturers. This can result in low quality products and have a negative impact on the company's branding. The high centralization of H&M's core operations in Europe also means that their risk management is weak. Furthermore, as a family-owned business, most corporate decisions are made internally, which may impede the flow of external ideas and hinder further growth.

Opportunity

With extensive experience in global business operations, H&M has the potential to expand into untapped markets such as Ukraine and Israel. Additionally, the company may consider incorporating various suppliers to enhance control over product quality and further integrate its business processes.

Threads

The cost of raw material and production can be greatly influenced by inflations and currency changes. Additionally, H&M may face the challenge of product piracy in China, where its designs could be easily copied and globally distributed at a lower cost. The unstable economic situation in Europe due to crisis may also lead to increased corporate taxes, affecting H&M's profits. One key issue for H&M is that its centralized design processes do not allow for tailoring products to individual markets, giving competitors an opportunity to target different consumer groups and potentially erode H&M's market share.

H&M focuses on a cost leadership strategy, aiming to maintain low production costs to generate profits. To achieve this, the company often orders large quantities of raw materials to reduce material costs. However, this approach can lead to overstocking and unwanted inventory expenses. Additionally, outsourcing manufacturing diminishes H&M's control over the production process, making it susceptible to quality issues and negatively impacting its reputation among consumers. To expand its global presence, H&M may need to enter new markets. Another approach to enhance cost savings is through backward integration, which entails acquiring various suppliers to meet its internal demands.

Based on the analysis above, H&M should formulate and discuss strategies to achieve above-average returns in the future. It is understood that H&M is currently employing a cost leadership strategy. This involves focusing on "Economies of Scales" by purchasing large quantities of goods to receive better discounts. Additionally, H&M has long-term experience in monitoring cost savings and consistently redefining production and distribution to achieve cost efficiencies (Johnson, G. 2014). However, the control of input costs is a major challenge for H&M as the firm heavily relies on suppliers for its production needs.

The firm is advised to consider implementing backward integration, which involves acquiring or controlling various suppliers/manufacturers. This will reduce reliance and allow for better management of input costs. Alternatively, H&M can hire service engineers to train and monitor suppliers in collaboration with the company's employees placed in manufacturing sites. This approach will provide a deeper understanding of quality and costs involved in the production process, facilitating cost reduction and efficiency improvement. Additionally, to enhance overall sales, H&M should explore new markets for increased income and new opportunities.

References

  1. Johnson, G. (2014). Exploring Strategy. 10th ed. Harlow [u.a.]: Pearson.
Updated: Feb 16, 2024
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Analyzing H&M's External Environment: PESTEL & Porter's 5 Forces. (2016, Apr 28). Retrieved from https://studymoose.com/hm-business-analysis-essay

Analyzing H&M's External Environment: PESTEL & Porter's 5 Forces essay
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