Call Center Jobs Essay Examples

Essays on Call Center Jobs

Telecommuting or telework
Words • 2142
Pages • 9
Telecommuting or telework allows employees of a company to work from home or any other remote location other than an office. Telecommuting requires employees to be able to access all of the computer applications they have available to them at work in order to perform their jobs adequately. The company should provide Internet access to employees at their homes and make sure they have the appropriate equipment to run and access company provided software. While some experts argue telecommuting is…...
Advanced TechnologyCall Center JobsEconomicsEmploymentInternet
Case Analysis of “The Best Laid Incentive Plans”
Words • 3206
Pages • 13
Background Summary The Best Laid Incentive Plan is a case analysis depicting organizational behavior and performance appraisal management. Rainbarrel Products is a loosely ran consumer durables manufacturer. Within the last ten years, Rainbarrel Products has shown difficulties rebounding from a sluggish economy. The CEO, Keith Randall, once described as “aspiring” and “innovative”, has allowed the company to fall victim to a downward economy due to the recent lax in leadership. In addition, Rainbarrel is not adjusting to the decrease in…...
BusinessCall Center JobsCase StudyCommunicationCompanyEmployment
Yakka Tech Inc. Strategic Analysis
Words • 743
Pages • 3
What symptom(s) in this case study suggest that something has gone wrong? In this case study, the symptoms that suggest that something has gone wrong are the customer complaints regarding the poor quality services continue to increase with growth of Yakka Tech’s customer service business that has nearly doubled over the past five years, the increasing rate of voluntary employee quit in the contact center which risen above industry average, inter-departmental conflicts due to inability of answering all dissatisfied customer…...
BusinessCall Center JobsCustomerCustomer ServicesEconomicsGoal Setting
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Foreign and Local Literature
Words • 1308
Pages • 6
This particular chapter presents the review of Foreign and Local Literature and Studies relevant to the present study. Related Literature Foreign Literature According to the book entitled “Call Center 100 Success Secrets” in December 6, 2007 authored by Gerard Blokdijk. The 100 Success Secrets is not about the ins and outs of the call center. Instead, it answers the top 100 questions that we are asked and those we come across in forums, our consultancy and education programs. It tells…...
Call Center JobsCommunicationLiteratureManagementOutsourcing
Call centre
Words • 1431
Pages • 6
Call centre technology is subject to improvements and developments. Some of these technologies include speech recognition software to allow computers to deal with very first level of customer assistance, text mining and natural language processing to enable much better customer handling, representative training by automatic mining of finest practices from past interactions, assistance automation and lots of other innovations to enhance representative performance and customer fulfillment. [1] Automatic lead choice or lead steering is also planned to improve performances, [2]…...
Call Center JobsTechnology
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