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The capability of every individual create effective and efficient communicative mechanisms can help prevent the further escalation of a conflict. Each action, movement, speech is important in establishing such idea. Thus, proper facilitation of interpersonal communication can bridge the gap between two parties and help create possibilities for cooperation. Analyzing the problem critically, there are certain communicative lapses present between the parents and the owner of the day care.
These lapses tend to create different perceptions and ideas that in the end result into conflict among members of the group.
Another issue that can be argued revolves around the responsibility of the owner of the daycare. It has been elaborated that there are only certain parameters of care that the organization has to offer which is mandated by the handbook of DHA. These contending of ideas of how responsibility of care is administered also bring about struggles and conflict that can further impede and deteriorate the process of interpersonal communication.
With these, solutions must be created to administer proper changes and facilitate communication.
One important aspect to consider is to be sensitive to the situation and cultural background of the individuals. “A stereotype, a fixed impression about a group, may influence your perceptions of individual members; you may see individuals only as members of the group instead of as unique individuals. ” (DeVito, ‘Chapter 4’, p. 1) The next thing to consider is the importance of creating effective listening skills both to individuals and groups.
However, there are many factors that affect the way people listen and comprehend things.
“Members of different cultures vary on a number of communication dimensions that influence listening: speech and language, nonverbal behavioral differences, and preferences for direct and indirect styles of communication. ” (DeVito, ‘Chapter 5’, p. 1) In addition, individuals must be gender sensitive when it comes to listening. “Men and women may listen differently; generally, women give more specific listening cues to show they’re listening than do men.
” (DeVito, ‘Chapter 5’, p. 1) Thus, different strategies must be created to facilitate better avenues for listening. The next possible solution can be characterized how people perceive and interpret communication by means of verbal and non-verbal messages. The way to creating effective interpersonal communication is the advancing and merging of both listener and speaker. “Meaning is more than words and gestures; meaning includes what speaker and listener brings to interpersonal interaction. ” (DeVito, ‘Chapter 6’, p. )
With this, words, gestures and other meanings given are important in establishing interpersonal communication. “Meanings are context-based; the context heavily influences the meanings that words and gestures are given. ” (DeVito, ‘Chapter 6’, p. 1) Thus, these ideas prove to be a main catalyst in achieving interpersonal communication. The last process in trying to resolve this conflict is the communication process itself. The conversation between the listener and speaker plus the mechanisms that were used can be a vital tool in shaping the outcome of interpersonal communication.
“Maintaining conversations depends on the principle of cooperation; the maxims of quantity, quality, relation, and manner; the principle of dialogue; and the principle of turn taking. ” (DeVito, ‘Chapter 9’, p. 1) With mechanisms in place, conversation may be able to bridge the communication gap brought about by conflict. “Preventing conversational problems may be aided by the disclaimer, a statement that helps to ensure that your message will be understood and will not reflect negatively on the speaker. ” (DeVito, ‘Chapter 9’, p. 1)
In the end, giving solutions to the problem of communication revolves around the capability of an individual to harness and foster efficient and effective mechanisms that will create an environment of understanding, collaboration and sensitivity among the group/s.
DeVito, J. A. (2005) ‘Chapter 4:Perception in Interpersonal Communication’ in Pearson Education. [on-line] Retrieved December 9, 2007 from http://wpscms. pearsoncmg. com/ab_devito_intrprsnl_11/43/11047/2828208. cw/index. html DeVito, J. A. (2005) ‘Chapter 5: Listening in Interpersonal Communication.
In Pearson Education. [on-line] Retrieved December 9, 2007 from http://wpscms. pearsoncmg. com/ab_devito_intrprsnl_11/43/11047/2828276. cw/index. html DeVito, J. A. (2005) ‘Chapter 6: Universals of Verbal and Non-verbal messages’ in Pearson Education. [on-line] Retrieved December 9, 2007 from http://wpscms. pearsoncmg. com/ab_devito_intrprsnl_11/43/11048/2828345. cw/index. html DeVito, J. A. (2005) ‘Chapter 9: Conversation. ’ in Pearson Education. [on-line] Retrieved December 9, 2007 from http://wpscms. pearsoncmg. com/ab_devito_intrprsnl_11/43/11049/2828563. cw/index. html
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