The Health Care Worker and Patient Relationship

.1.

A working relationship is different from a personal relationship because it is formal there are boundaries professional as code of conduct of conduct and employer policies and procedures with in a working relationship you are bound by contract of employment. although hopefully you will be friends with your so-workers you would have a different approach treating them equally and not sharing personal information as you might with a personal relationship with close friends. you would know your job and your responsibilities towards your working relationship.

a personal relationship has emotional attachments whether it be with your family or close friends and wouldn't be based around work and would much more likely socialise outside of work and be able be more relaxed. you would more likely to help and support personal relationships through the good and bad times and be able to offer advise with no barriers. in a working relationship it is more important ant to value your co-workers skills and knowledge and while often working closely together in small environment there is no room for disagreements or long term fallouts.

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you must work together as a team and respect each other and communicate in a different way than you would in a personal relationship.

1.2.

There are many different working relationships within the health and social care setting the main four being* colleagues-people that you work with in a professional capacity this includes doctors nurses paramedics service assistance and anyone else employed by the trust. patients- people who use the service of the trust.

patients relatives-people who are related to or support the patients. other members of the public-these could be people in the community people passing through the trust or even taxi drivers. each type of relationship will develop in different ways; some will be more formal than others. for example you wouldn't greet or speak to a doctor in the same way you would a colleague or a member of the public. however it is important that within the work setting especially level of professionalism at all times.

2.1.

When you are employed and appointed the role of a health care worker you will have agreed scopes of the job role which sets out boundaries. it is important to to follow these as it enable you to know what your role is your responsibilities and what is expected as you as a health care worker and that of my employer to be able to do your job to the best of your abilities and give the care and knowledge required to set good care you need to know your own level of competency and skills it is important you know your job description as it outlines your duties and responsivities who you are responsible to and your hours and rates of pay. following policies and procedures is equally important as it states the way in which people should work identifies boundaries and often relates to laws. the procedures explained how to perform day to-day tasks in defail being able to adhere to these agreed scopes of your job role will allow you to challenge anything you are unhappy with or are not sure of with regards to your employment.

3.1

As a health care worker it is essential to be effective and good team member and work in partnership with all people that surround the individuals you are caring for. this will ensure the best possible support and care is being provided. these people can include carers the individuals family advocates and other people often referred to as significant others. you will need good communication skills as some of these people maybe vital in providing useful and important information that will support you in your care for them as well as you providing them with information such as change in their care needs which will help them in their part of supporting the individual. working in partnership with other workers may also provide another services that the individual may require for example in making your observations of the individual you may be able to provide them with other links for extra support with other professionals which will help to improve their quality of life such as needing care home.

3.3

There are many skills needed skills needed to be able to resolve conflict things such as people skills negotiation skills empathy communication and being able to make compromises. communication is vital to enable you to think about the best way to move forward from conflicting situation. being able to persons views listening and being respectful but understanding. being able to make a compromise and an agreement which may resolve some or all the conflict. it is important when trying to resolve conflict that you ask questions to get the full picture stay calm be patient be clear and assertive in your attempts. partnership working requires individual and diverse people and agencies who all work and see things differently through their agenda is to work towards a common goal because of this there is risk of conflict it is not always a bad thing and if it was dealt with effectively it can be something to be learnt from and used to develop personally and professionally. results can be damping if the conflict is not resolved successfully as it can quickly into a personal dislike between colleagues or agencies this could cause team work to break down and people removing themselves from the partnership consequently wasting talent and skills care needed for the individual. this would result in individuals failing to receive appropriate care and support. when conflict is resolved successfully it can result in giving people mutual respect effective communication an open mind with a desire to understand other peoples differences of opinion an enthusiasm to work together as a team and willingness to consult someone else for help and support and helping them be more able to negotiate and compromise resulting overall in better staff morale.

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