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As I visited RSL Anzac Village, Narraben, I have outlined the nurses performing their roles in communication and safety practice in a professional working environment. As I was bought up in Nepal, I was really surprised with my expectation comparing to what I have seen. In this reflective writing I am going to explain about how does my expectation meet the obesevatation communication and safety features. In my imagination, RSL could have been a hospital with many nurses, doctors and very filthy place with nonhuman behavior.
The patients could have been very old, weak and motionless, the atmosphere in an aged care centre might be heartbreaking and miserable. Soon after I started walking inside the care center, I was surprise with the way it was operated. I noticed a nurse using very soft tone with acknowledgement. She started with Good morning. How are you today? Even though the person she was addressing was non-verbal, she responded as if she was a normal women.
In reply, the person responded with the smile and head nodding. In fact, I was very impressed with the way conversation was made.
I think this has demonstrated good interpersonal skills including respect for the patient, patience and politeness, so these are few things that I learned about effective communication and it is necessary to communicate compassionately and effectively with residents. I agree with the Jasmine (2009) as she says therapeutic communication is most essential for nurses as they have care both physically and emotionally. On the second instance, I saw so many mobility equipments to transfer patient from bed to shower chair or from shower chair to bed.
After my tutor explained us importance of those equipment , which would simplify and breakdown the task and make our life easy. As a result these device provide mobility support for immobilized elders (Clarke, Chan, Santaguida and Colantonio, 2009). The second incident I got caught in made me to realize there are so many things I got to learn about safety features like, smoke detectors, all fire exist were clear and clearly marked, hall ways and toilets were wide enough for wheelchairs, hand rails provided in hall ways and in bathing areas, very high fence in balcony so that there will not be isk of fall, code access to entry and exit at doors so resident cannot escape, remote for attention or call nurse in need, zebra crossing inside the facility boundary for resident safety in road crossing, alcohol foam sanitizer for infection control. As an everyday routine, nurse visited the dinning room and greet all the residents. I suppose, this spiritual faith of residents and nurse has made this care harmonious and peaceful.
Furthermore, I agree with the point of view that one who has not clear understanding of their own spirituality are less likely to meet others spiritual support (McSherry,2006). Therefore, I realized the importance of spirituality in health care. To sum up, the way communication, use of mobility aids, safety features and spiritual support that I experienced in my visit made me explore further in this industry. Which also made me believes it is also a community which is “the home” of many old people.
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