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1. At the end of the case if you were Palmer, how would you respond?
It was clear from the beginning everyone involved could have handled things more professionally in order to maximize time, and resources while maintaining a healthy and productive work environment for all employees. From the start of the project it was evident that Olds knowledge and skills were definitely in demand. Because his expertise was so in demand, when met with an organizational structure that had an obvious weak matrix structure, it caused great adversity.
In this case we learn Ruby Sands had the role of functional manager and therefore ultimately made a decision that affected Palmer’s account.
As soon as Palmer recognized the problems he should have addressed the issue then and presented the possible risk, moving forward the best option for Palmer is to find a suitable replacement for Olds. And accept the fact that valuable employees leave projects all the time for one reason or another.
Also, Palmer should address his concerns regarding the situation on a whole to include Crosby’s unwillingness to be a team player as a way to avoid similar situations happening in the firm’s future. In conclusion, Palmer is the project manager; it is his responsibility to handle all aspects of the project to include communication. Effective communication would have lead to a better outcome.
2. Discuss what Palmer could do, if anything, to avoid losing Olds:
Project managers are ultimately responsible for performance. Therefore it is Palmer’s responsibility to ensure that appropriate protocol is made between the time, cost and performance requirements of the project.
In addition, the project manager is also responsible for the aspects of Leadership, such as problem solving, teamwork, negative politics and customer expectations. To avoid losing Olds, Palmer should have realized the struggles Olds was faced with, such as working extra hours to accommodate both projects and accounts, as a result the impact that it had on work-life balance took its toll on Olds and put him in a difficult position.
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