Receiving a Package From an Online Purchase

Shipping companies are facing new challenges while shipping now a days isn’t limited on business to business but it’s getting larger to include business to customers while it’s the ideal way for people to get the new products faster and maybe cheaper but because of the struggles shipping companies face the customers isn’t getting what they want and thing get more complicated, so this paper reports research that identifies and explore the problems while receiving packages from an online purchase.

The study seeks to answer the research question and support it with a solution using the newest technologies and innovation to fit the gap.

This section aims to review the previous work and what people has been done before and said, to build a rigid infrastructure background about how consumers deliver their packages after an online purchase and based on the information I’m going to tackle the gap and go through it. First that the variety of the online retailing in Saudi Arabia has been raised to include many websites Furthermore it’s not only about purchasing online it holds lots of journey inside of it and what important is to ensure a satisfied journey to customer from step one till the end of it and one of the last point in the journey is to deliver the package to consumer As Al-Maghribi (2011) demonstrate how customers decisions are influenced by delivery promotions and free shipping to home.

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So in this case delivering packages provide an insight for customer that insight will determine the customer loyalty.

According to a study in Saudi Arabia by AlGahamdy (2011) that one of the seven keys drivers leads online retailers to growth is the government support while the Saudi post establish a project to deliver packages to customer residence, but this service isn’t yet covering all cities in Saudi Arabia and the number of participants only 2% of population, the author assumes reasons for the few participants which include lack of knowledge, understanding of usage and the importance to have a mail box, moreover he mention an important reason that people may not trust sending their packages through these new service.

In addition AlSolbi and Mayhew (2005) shows after interviewed 30 representative of public and private Saudi organizations that 94% found that the most obstacle in the e-commerce is the lack of individual house addresses of them found that the lack of individual house addresses, Serval studies shows that national address being a problem that should be tackle, so the government has establish a rule that force regulation that any transaction shouldn’t be done unless the person have his own national address, but do you think the problem stops here? Organizations that sells products people love to buy including warble product, furniture, electronics and more, this revolution caused a growth on the number of online shoppers as studied by Statista in (2016) refer to configure.

Due to the growth of business to customer (B2C)the logistics services faced a challenge to deliver all these packages with multiple size and frequency variations products to consumer, by looking around the authors Niels Agatz, Ann Melissa Campbell , Moritz Fleischmann, and Martin Savelsberghas from Netherland proposed a procedure that allow user to choose a slot of time where he found it suitable to receive the package, but for me I see that this works because they own a company that are responsible for the shipment so all the information is going around one system, rather than the other companies which deliver the package to other companies.

So I realized one issue here that the information given by the consumer may not reached in it’s best to the shipping company. Minyoung Park mention ‘not at home’ problem, he shows that it’s not only challenges from company aspects but also from customer. This raises a question that why people are struggling in home delivering their packages?