All employees who undergo training at Burger King are not charged however they are expected to fund for the normal living expenses such as commuting and accommodation costs. For new employees such as till staff and kitchen staff Burger King has a ‘Right Track Training Programme’ to ensure they have the best start to Burger King. This training programme is a comprehensive induction and training programme covering everything from Health & Safety and Food safety through to working in the dining area, front counter or kitchen and how to make each product.
Through providing an induction to all new staff it allows new staff to see how they’ll be working, where they’ll be working and who their fellow employees are. Also how things are done to help them fit in. Burger King believes that all their employees will learn what they need to know by shadowing which is when they work alongside others as well as using their new interactive DVD Programmes.
It would be beneficial for Burger King to carry out an appraisal system but instead of annually it may be more favourable for them to be carried out every few months. This would then help employees to see what they are working well at and what things to improve on; these could then be made into targets which success could result in promotion or pay rise. The quicker employees feel wanted, the quicker they are earning money for Burger King.
From reviewing staff progress more frequently it may give employees more motivation to stay working at Burger King for a longer period as they now have aims and goals which could improve their career.
This would mean less training costs for Burger King and also in the long run a low staff turnover.
At present I believe the techniques that Burger King is using to train their employees and managers, such as shadowing and induction programmes are effective in what they are doing. However, if Burger King want to ensure that employees stay in the job for a longer period it may be beneficial for them to do other training techniques such as training weekends away. This will build team skills and also allow employees to interact with staff from other sectors in which they work in.
Motivation in Burger King
In this section I am going to explore the different motivational theorists and see how their theories affect Burger King. Motivation is having the desire and willingness to do something. A motivated person can be reaching for either a long-term goal or a short term goal. Motivation is important as if employees are motivated to work; it increases the quality of products and therefore the reputation of a business. This is a major factor within Burger King as they are known for a high staff turnover. However, if their staff were more motivated and saw the long term opportunities for working for Burger King, they may be more willing to stay on and try for promotion.