Information Systmes in Global Business Today

1) What are UPS "wise labels"? What role do they play in UPS operations?

Response: UPS "Smart Labels" is a computer system generated shipping label that stores all essential information for shipping of packages from beginning to delivery. It stores the sender details in order to assist in timely and effective delivery of the package.

The "Smart Labels" plays an important function in UPS operation. UPS was established on an assured made by Jim Casey and Claude Ryan in 1907, "The Very Best Service and Lowest Rate", with that, today the clever label pay for the UPS clients with an increased in reliability, understanding and flexibility in delivery of the package.

2) Write out the actions a plan takes from pick-up by UPS motorist to delivery consisting of the function of DIAD, the UPS Data Center, and the UPS Plan Center:

Answer: First, the client input all the details about the bundle, then all the details is sent to a primary database, and instantly the system generates a "wise label" which is connected to the package, Second, The UPS chauffeur gets each day a portable computer called a Delivery Details Acquisition Gadget, (DIAD), which has the everyday path in addition, the DIAD can access a wireless database.

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The UPS Data Center stores the plan shipment, all the while providing the consumer with approximately minute information. It is essential to keep in mind, at the same time all this is happening, all package goes through a package center and all info is kept in the data base.

3) What function does wireless communication play in the UPS systems?

Answer: Wireless interaction plays a complex role in the UPS system. To make sure versatility, the DIAD IV consists of cordless connectivity choices. This allows customers to interact with gadgets (cellular phones, computer) to track their plans. Anyone with a plan to ship can access the UPS website to track their packages. This technique will increase client satisfaction and earnings.

4) How Knows technology changed the bundle delivery business?

Answer: Information technology has transformed the package delivery business in a significant way. The technology has afforded companies to utilize less paper and storage space. It also allows efficiency and timely delivery as well as allowing the customer to monitor and even re-route packages throughout the delivery process. This can be done from utilizing their desktop and or smartphones. The bar code is scanned at various locations and the data is stored at the central base all this is done when a customer input the data and the drivers scan the bar code.

5) How does UPS’s investment in IT help it achieve the strategic business objectives described in Chapter 1? Answer: UPS investment in IT is essential in achieving their strategic business plan. UPS is continuously seeking to improve operational excellence in order to achieve increase profitability. The new product (DIAD IV) is essential in communication data to provide information. Because of IT investment, UPS has acquired customer and supplier Intimacy through customer ability to track packages via desktop/smartphones.

With IT, UPS business manager and drivers are able to operate in real-time with shared information. This will afford an opportunity to for managers responded timely to situations that may arise. In addition, investment in provide a competitive advantage to UPS. It allows elimination of waste, continuous improvements and optimizing customer satisfaction. Because UPS remain invested in IT, the organization will remain on the cutting edge of technology and the company will continue to survive.