Communication processes

Other reasons that justify the significance of critical theories include the development or expansion of ideologies when various theories are considered prior to the process of application. Organizations are able to draw various concepts and ideas from various critical theories, eliminating, limiting, or expanding them, in order to suit organizational settings or situations to harbor the best results.

In addition, reviewing critical theories prevent risks and mistakes because organizations are given the time to reflect on various theories and designs for the purpose of closely evaluating and assessing impacts, results, or outcomes of said theories or designs to the organization.

For these reasons, reviewing theoretical concepts and conducting further research are endorsed to further organizational design and development. Hierarchical Design: Impacts on Communication Failures

Communicative competence, a concept in communication endorsed by Jurgen Habermas, is extremely important in solidifying how the structures of organizations are critical in determining whether communication processes that occur within it are successes or failures. Based on a theoretical approach on the matter, as illustrated by Felts’ discussions on organizational communication and communicative competence, a rigid hierarchical organizational structure impedes communication.

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Thus, recommendations are leaning towards a flat and symmetrical organizational structure, which consequently eliminates narrow or one-sided relations between the manager and subordinates. Communication processes that flows on a leveled plane facilitates open discourse, which is an important factor that develops successful and uninhibited interaction and transmission of significant ideas or messages. (Felts, 1992)

In further analyzing the discussion of Felts, we may reach a logical assumption of how communication failures occur based on identified factors inherent to the organization, including the traditional model of a rigid hierarchical organizational structure from which all other issues or dynamics of communicative competence and communication failures is rooted on.

A hierarchical organizational structure may be described as human system wherein power, authority, influence, and even advantages are unequally distributed.

Central to communication failures is the use or implementation of power. (Felts, 1992) For instance, when managers exercise their power to emphasize or stress the unbalanced position between leaders and subordinates, the employees might experience fear, lack of motivation to work, and lack of motivation to learn in order to improve their craft, particularly on their knowledge and skills in communication. When this happens, communication failures occur.