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Customer service should work round the clock. It means whenever you have a problem, you can contact support service. People working here should be polite and friendly. Also, they should be well-trained and be able to help with most situations. What does exceptional customer service mean to you?
Excellent customer service means that a company's employees are always willing to go the extra mile for their customers, even when things get tough.
It means that if you are having trouble with your order, they'll work with you to make sure it gets fixed.
If there's an error on their end, they'll do everything they can to make it right.
The best way to define exceptional customer service is to look at it from the perspective of the person receiving it.
The most important thing for any business is to provide a product or service that customers are happy with. The only way to do this is by creating a positive experience for your customers, and having them come back again and again.
Exceptions can be made, but when looking at exceptional customer service in its purest form, you're looking for an overall positive experience for your clientele. This means that you need to make sure that your business does not have any major flaws or problems—if it does, then there's no way you can provide exceptional customer service!
The best customer service is also when you're treated like a friend. When you walk into a store and they greet you by name, or they remember your favorite coffee order, or they ask if there's anything else they can do to help you—that's exceptional customer service.
It's the little things that make us feel heard, special, and cared for.
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