Support Individuals To Access

Describe how accessing a range of services and facilities can be beneficial to an individual’s well being

It is beneficial for an individual’s overall (physical, mental, social) well-being to have access to a range of services and facilities. For example supporting an individual to use the bus helps them to feel part of the society, doing something that others do. They can also meet others which helps them to socialize.

Identify barriers that individuals may encounter in accessing services and facilities

Environmental: lack of ramps, disabled access/toilets, lifts, high risk locations.

Communication: no translators, lack of loop system, poor communication skills, lack of information or publicity about the service / facilities.

Psychological: fear or anxiety, lack of confidence, unfamiliarity.

Financial cost: anticipated cost, actual cost

Describe ways of overcoming barriers to accessing services and facilities

By gathering as much information as possible about the services and facilities, then the issues, risks and hazards get assessed before creating a plan alongside the individual to help overcome discrimination and barriers.

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Explain why it is important to support individuals to challenge information about services that may present a barrier to participation It is important to challenge information about services that present barriers to participation and inclusion so that the service is aware and is challenged to make changes and adaptations when and where needed in order to ensure their service is accessible & fully inclusive.

Work with an individual to identify a range of services and facilities likely to meet their assessed needs

Agree with an individual their preferred options for accessing services and facilities

Work with an individual to select services or facilities that meet their assessed needs and preferences

I’ve noticed that Mr G.

, who has his meal delivered by Forerunners always having lamb for dinner. When I asked why, he said because he has got problems with chewing and lamb is the easiest to chew for him. I’ve told him that he can request Forerunners to liquidize his meal so he can order different kind of meals. Since then he is very pleased that he can have a variety to choose from.

Identify with an individual the resources, support and assistance required to access and use selected services and facilities

• Family/next of kin
• Other healthcare professionals
• Social worker
• GP

Carry out agreed responsibilities to enable the individual to access and use services and facilities

My responsibility as a care worker is to be aware of the various policies and legislations that will facilitate good practice when supporting my clients to access services and facilities. I am also expected to monitor and evaluate the service provided to ensure it is meeting the needs of the client.

Explain how to ensure individuals’ rights and preferences are promoted when accessing and using services and facilities

The best way to do so is to listen to individuals’ concerns as each one may have a totally different and genuine need. It would also be beneficial in encouraging friends, family, other users of facilities and services to listen to the individual because everyone has a right to voice their concerns and have their voice heard.

Work with an individual to evaluate whether services or facilities have met their assessed needs and preferences

I work with individuals to agree preferred options for services and facilities, identifying any risks that need to be managed and inform other healthcare professionals to select the services and facilities that will enable them to meet the individuals’ assessed needs.

Support an individual to provide feedback on their experience of accessing and using services or facilities

The best way is to encourage individuals to give feedback. We have to ensure them that if they are not happy with the service there are still plenty of other solutions to meet their needs.

Work with an individual to evaluate the support provided for accessing and using services or facilities

I would collect all the information and record/report all the actions, procedures and outcomes to the line manager.

Identify and agree any changes needed to improve the experience and outcomes of accessing and using services or facilities

For example Mr R’s grab rail handle was not fitted at the right place. It was just not comfortable for him to grab and have a shower at the same time. We had to contact his occupation therapist to reassess him and agreed to be refitted.