Siebel Assignment Manager is a regulations engine that allows gross revenues and service organisations to delegate the most qualified people to specific undertakings. Assignment Manager accomplishes this map by fiting campaigners to predefined and user-configurable assignment objects. To delegate the most qualified campaigner to each object, Assignment Manager applies assignment regulations that you define. For you to specify assignment regulations, you select:
aˆ? Objects to which each assignment regulation applies
aˆ? Rule Groups to which each assignment regulation applies ( optional )
aˆ? Criteria for each assignment regulation
aˆ? Valuess for each assignment standards
aˆ? Skills to fit assignment regulations, objects, organisations, employees, and places
aˆ? Tonss for each assignment regulation, standards, and value
aˆ? Candidates that are scored utilizing the assignment regulation
aˆ? Workload regulations to equilibrate work across your organisation
Terminology of Assignment Manager:
Assignment Object: In Siebel Assignment Object is repository Data type which is need to be assigned.
Based on Assignment Rule Assignment Manager finds the suited campaigner. A figure of predefined assignment objects are available for usage by Assignment Manager for the most normally used concern entities in Siebel Business Applications.
Some of the predefined assignment objects are:
a- Campaign Contact
a- Order ( Gross saless Credit Assignment )
a- Product Defect
a- Project Team
a- Service Request
Assignment Rule: In Siebel Assignment Manager, an assignment regulation is a aggregation of logical concern boundaries. Each assignment regulation has an activation and an termination day of the month that you can utilize to denote a scope of day of the months for when the regulation should be active.
If you specify an activation day of the month and no termination day of the month, the regulation is active from the day of the month denoted by the activation day of the month onwards. If you specify an termination day of the month and no activation day of the month, the regulation is active until the day of the month denoted by the termination day of the month. If you do non stipulate neither the activation day of the month nor the termination day of the month, the regulation is ever active.
Assignment Standards: In Siebel Assignment Manager, assignment standards enforce concern conditions when applied to assignment regulations. An assignment regulation can hold one or more assignment standards. For Each standard specific values can be given if required.
Runing manner of Assignment Manager:
Batch Mode — Use batch assignment to delegate multiple records of an object in a individual batch. Typically, you want to run batch occupations sporadically when you anticipate the least sum of database activity ( such as day-to-day or hebdomadal after-hours ) .
Dynamic Mode — Dynamic assignment is particularly utile in a deployment where users and server plans make frequent alterations to the assignment object records ( such as service petitions and activities ) because dynamic assignment can automatically find the alterations and delegate the objects to the appropriate people and organisations.
Synergistic Mode — Runing Assignment Manager in synergistic manner allows end users to do real-time assignments. End users can reexamine a list of possible assignees generated by Assignment Manager, so select and confirm, or override the assignment from the generated possible campaigner list.
Making Assignment Rule ( Considering Service Request as Assignment Object )
Goto SiteMap- & gt ; Admin Assignment
DrillDown on Rule Group List
Make a new Record
Parent Rule Group
( If required )
Date ( From when regulation group should be Active )
Date ( After this Date regulation group should be expired )
Drilldown on Rule Group Name
Create Assignment Rule in Rule List Applet
SR Assignment Rule
For Object to be Assigned, Make a new record in PickApplet and choose an Object.
Fill Other Fieldss
Date ( From when regulation should be Active )
Date ( After this Date regulation should be expired )
Drill Down on Assignment Rule, Fill the Candidate Details on the footing of demand.
All, Above Minimum
Use assignees with an assignment mark greater than or equal to the assignment regulation ‘s campaigner passing mark. Assigns one or more assignees.
All, Must Assign
Lapp as the All, Above Minimum value, except that the highest-scoring campaigner is a possible assignee even if all campaigners fail to run into the campaigner passing mark. Assigns one or more assignees.
One, Best Fit
Use the highest marking assignee with an assignment mark greater than or equal to the campaigner passing mark. Assigns one assignee.
Choose a random assignee whose mark is greater than or equal to the campaigner go throughing mark required for this assignment regulation. Assigns one assignee.
Note: A A If you do non utilize tonss, the campaigner go throughing mark on the assignment regulation and all qualifying campaigner tonss are treated as nothing. Therefore, every measure uping campaigner ( every campaigner that passes all needed standards ) is assigned depending on the assignee filter.
The assignee filter determines how campaigners are evaluated as possible assignees to the object.
From Rule. To delegate the objects merely to candidate ( places and employees ) defined in the regulation.
All People. Checks Assignment Skills of the full campaigner ( places and employees )
Teams. The individual dynamic campaigner squads you define in Siebel Tools ( the value of the Team Type belongings in the Dynamic Candidate object ) appear in the Person Candidates Source list of values ( LOV ) field in the assignment regulation.
From Rule. To delegate the objects merely to candidate ( Organization ) defined in the regulation.
All People. Checks Assignment Skills of the full campaigner ( Organization ) .
Teams. The organisation dynamic campaigner squads you define in Siebel Tools appear in the Organization Candidates Source list of values ( LOV ) field in the assignment regulation.
If cheque so Assignment Manager checks the employees handiness by look intoing it ‘s calander.
Goto Assignment Rule
DrillDown on the Rule Name
In Criteria check, Create a new record
Service Request Type
Comparison Method: Assignment Manager uses standards comparing methods to measure up objects or campaigners, or both, foran assignment regulation
Standards values are compared with object ‘s property.
Compares standards values to accomplishments of individual campaigners ( employees or places ) . Person campaigners that possess the accomplishments required by the standard qualify for this standard.
Object ‘s property is compared with Assignment Skills of the campaigners ( employees or places ) , Object is assigned to one campaigners ( employees or places ) .
Compares standards values to accomplishments of Organization campaigners. Organization campaigners that possess the accomplishments required by the standard qualify for this standard.
Object ‘s property is compared with Assignment Skills of the organisation campaigners, Object is assigned to one organisation campaigners.
Attribute value must fit at least standards value
Attribute value must fit all standards value
Include All Matching
All Attribute value must fit fiting standards value
Attribute value should except all standards value
5. Enter the standards value by making new record.
Goto Employee campaigner
Add database users by making new record.
Workload distribution is a particular standards type that balances the burden between campaigners. You create workload distribution by adding work load regulations in the Assignment Workload position for employees and places, or the Assignment Organization Workload position for organisations. Workload distribution is by and large used with service assignments.
Goto Workload Distribution Rule position.
Make a new record
Supply the status for work load
Service Request Status
Add this Workload distribution regulation to Assignment Rule.
Goto Assignment Rule
Drilldown on Rule Name- & gt ; Goto Workload Distribution check
Make a new record.
Select work load distribution regulation
Give a value for Maximum Workload Eg. 100.
Give Score value if required.
Runing Assignment Manager ( Batch Mode ) :
Goto Admin-Server Management- & gt ; Jobs
Make a new record with following inside informations
Give the Component Name “ Batch Assignment ”
Make the occupation reiterating by giving following inside informations
Enter the undermentioned occupation parametric quantity.
Assignment Object Name
Object Where Clause
where SR_STAT_ID = ‘Open ‘ AND OWNER_EMP_ID IS NULL
Submit the JOB.
They are the possible assignee for assignment object. Similar to Inactive Candidate. These are the group of members for which Assignment Manager works.
Dynamic Candidate chiefly works for ‘Compare Object to Person ‘ . This of two types,
Single Owner Type: Merely one campaigner will be associated with Assignment Object.
Multiple Owner Type: Multiple Members Will be associated with Assignment Object.
For Configuring Dynamic Candidate, It is need to be configured from Tool side.
The advantage of Dynamic Candidate is to cut down the list of members for assignment.
Login into Siebel Tools.
Question for “ Service Request ” in workflow policy.
Goto ‘Service Request ‘ Assignment Object.
Goto Dynamic Candidate, Configure this harmonizing to following informations.
Compile ‘Service Request ‘ Workflow Policy.
Case Study of Assignment Manager:
Requirement — i? Service Request created under Account should be assigned to a campaigner on the footing of following points:
Service Request Type ( Type Of Service Request )
Employee Circle ( SR circle and employee circle should be same )
Service Request Shift Details ( SR Creation clip should be within employee working hr )
Market Segment ( Market Segment type of Account )
Service Request should delegate to limited users.
We have a option of limited no of users, i.e. the value in Person candidate beginning should be “ From Rule ”
For Assignee filter we are utilizing “ All, Above Minimum ” because we are non utilizing tonss.
We have added two employees in Employee Candidate.
We have Added Workload distribution regulation, holding maximal load 100.
We are Using “ Compare to Object ” , Because Criteria values are being compared with Object property.
Inclusion method is “ Include ” because merely one value of object property is at that place to fit with Assignment standards value.
Stairss to make EBCaˆ¦ .
Log in to Tool
Goto File – & gt ; New Object ( New Object Wizard )
Select ‘External Table Schema Import ‘
Enter The Following Details
Any locked Undertaking
If importing from DDL file so use ‘DDL/Analytics ‘ , otherwise usage ‘ODBC ‘
Any three random figure
After giving these inside informations press ‘Next ‘ .
Choose a information beginning which has ODBC entry.
Give the name of table proprietor. Eg. ‘STAGING ‘
Goto Next measure.
Choose the tabular array you want to bring forth the scheme of & A ; goto following measure.
Supply the tally clip informations beginning. As mentioned in TNS entry.
Complete the ace. This ace will make external table scheme.
To look into this information beginning make following entries in cfg file.
[ DataSources ]
UWUATDB = UWUATDB
[ UWUATDB ]
Docked = FALSE
ConnectString = UWUATDB
TableOwner = Theatrical production
DSUsername = STAGING
DSPassword = Theatrical production
DLL = sscdo90.dll
SqlStyle = OracleCBO
Make a Business constituent based on this tabular array and mentioned the Data Source name for the BC.
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