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To be an accountable sales assistant, the frontline workers need to acknowledge the Inherent Power of their Professional Presence and begin developing effective nonverbal Interaction. Developing their own virtual existence is essential as well. For the shop manager to lead efficiently, they need to demonstrate good leadership skills and be taken part in the work environment.
As a sales assistant with the following responsibilities and duties, they are accountable for assisting and offering assistance to the sales supervisor of the company, accountable for fixing all the inquiries and issues of the staff members, developing and implementing brand-new techniques and plans in the sales department to enhance work quality and offering report to the sales supervisor.
In some cases they likewise can motivate all the employees in attaining all the targets and goals of the business. Some business they increase the efficiency of the sales department by 30% to inspire the sales assistant. Preserving a great environment in the department this may help the sales assistant to work much better and they will desire to pertain to work everyday.
To survive in today’s competitive climate, organizations need to provide good service. Workers who have direct contact with the customer, client, or client play a key role in the area of service. Reliable frontline workers have the ability to express a warm, genuine greeting, show a caring attitude and supply competent service.
The very first impressions is extremely important for the consumers need to understand your look and show excellent interaction skills, both spoken and nonverbal and likewise establish the value you offer.
On the 29th of October we went to Queensbay Mall to survey around. We went to Forever 21 boutique first and once we walk in to their shop, 15-20 sales assistants can be seen. Forever 21 butik they sell ladies fashion wear and their price is above average . Example like a dress is around rm 150-200 . To continue my research, we requested to find the size that are not displayed. Immediately, they walked away without even greeting and were obviously reluctant to serve us, this strongly make us feel negative .The other sales assistants that are standing around the store acted like they did not see us and we were shocked about their rude attitude and service. As a customer, these kinds of attitudes cannot be tolerated and they should train their sales assistants to at least be friendly and willing to help. Apparently their sales assistants did many things that make us feel negative .
At the same day , the second store that we went to is Body Glove. They selling male and female wear and it’s beach wear and also casual wear , the price of their clothes is average . Example like a t-shirt is around RM 40-50 .We were shocked but in a good way this time because the workers there are very friendly and helpful. When we could not find the size that we need, they smiled really cheerfully and got the sizes that we want in just a few minutes. As a customer, we felt very comfortable and bought a few apparels from Body Glove. These are the attitudes that they should practice and I will definitely visit Body Glove again. This shows that the sales assistant makes us feel positive about them .
Greetings| All the sales assistant walking around the shop but there is one sale assistant stand at the entrance of the shop to say ‘Welcome’(Positive )| Once we walk into the shop they say out loudly ‘Welcome’ (Positive )| Attitude| The sales assistant are reluctant to answer enquiries, rude towards customers . (Negative )| The sales assistant is cheerful, helpful and willing to learn . (Positive)| Facial expression| All the frontline people smile to us but some sales assistant they act like they don’t see us.(Negative) | All the front line people include the supervisor in the shop smiling at us once we step into the shop .(Positive)| Communication skills| As we visit their shop , they dint tell us more about their promotions .(Negative)| Once we go in to the shop they will depends on what we see and promote us about their promotions . (Positive)| Presentation technique| They don’t even promote their promotions.(Negative)| They tell us clearly about their promotions and tell us which one is more worth it to buy . (Positive)|
As showing by the table above we can clearly see that the difference between Forever 21 and Body Glove shop frontline people . The positive and negative experience are clearly shown in the table . Through this experience we can see that we get good service from Body Glove shop than Forever 21 .
-Write abt the positive and negative behaviour
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