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A product/customer focus is a pivotal characteristic that entrepreneurs must have in order for the entrepreneur themselves and their business to be successful. With that said, an entrepreneur with a product/customer focus is one that clearly understands the needs and wants of their customers and thereby producing and developing products that enhance people’s lives, but also products that meet and satisfy customers needs and wants. Although there is a vast array of characteristics for successful entrepreneurs, it is vital for entrepreneurs to have a product/customer focus.
This is because without customers and a product that appeals to these customers, the business would go nowhere. The business would remain stagnant and thus, this would most likely lead to business cessation. A business without a good quality product or service would not appeal and satisfy to the wants and needs of customers. Without satisfied customers, in the long run, this would result in the failure, fall and closure of the business.
A product has the utmost importance and value to both the entrepreneur and the business.
Without a product, there would be no business as the entrepreneur would have nothing to sell to customers but most importantly, a product that does not have value or does not satisfy or enhance peoples lives would not appeal to customers and thus, the business would be unsuccessful. For this reason, it is crucial that entrepreneurs adopt a keen product focus. By adopting a product focus, entrepreneurs focus and aim to enhance already existing products or to develop a product that is innovative, are of high quality and performance and most importantly has value to customers.
By creating such products that meet the needs of customers, customers are more inclined to buy the product and as a result, profits are made and thus, a successful entrepreneur. Customers also play an important role in a business because customers by and large determine whether the business booms or busts. When new products or services are introduced by entrepreneurs that satisfy and meet the needs and wants of customers, customers react favorably with their money and thus, this creates even more opportunities for the entrepreneur.
Customers reward entrepreneurs through profits and revenue and these rewards are what facilitates and keeps the business operating. Profits and revenue are essential indicators that indicate customers are reacting positively to what the entrepreneur has to offer and that the entrepreneur is on the right path to customer satisfaction. As a result, this leads to a flourishing, affluent and successful business and thus, a successful entrepreneur. Similarly, a loss indicates that a product or idea does not provide enough value to the customer.
In a way, customers are judges of the entrepreneurs contribution in the marketplace. With that said, a keen customer focus is an imperative characteristic that entrepreneurs must espouse in order to be successful as customers play an important part in a business. Ultimately, it is vital for entrepreneurs to undertake a keen product/customer focus if they wish to be successful. Without a product and customers that are attracted to the product, there would be no business or entrepreneur. Therefore, an entrepreneur that takes a keen approach to product/customer focus is one that would be successful.
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