What ICT is used in the Tesco?

Storage

This is a good way of ICT as, the Tesco will know what stock they have recorded and the quantity of the stock. They record there stock on a database so that is easy to look after. Impact of ICT on internal communication Better management information systems possibly leading to more effective control and decision-making. reater use of electronic media. Quicker dissemination of information, e. g. e-mail. There is less reliance on face-to-face meetings. It will also have a good Effect on management as well as staff, as some may find they are no longer needed as a result.

Impact of ICT on external communication There are also external communications, which take place with the business so with the fast growing development of ICT this will have a major impact on the business's communication externally. The level of customer satisfaction may increase, as businesses will be able to provide customers with more. The computers will however generate bills, invoices and order forms.

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The relationship between the client and supplier may change.

The businesses speed to respond to enquiries can increase and this will allow quicker access to centrally held information through the databases. Explain how the Production process and quality Assurance/control system used by the firm helps add value to its product or service Raw Materials being collected are buying the stock from across the country that have good sources, such as agricultural goods, which would then be manufactured, packaged and transformed into a finished product. The raw products are turned into soluble goods.

This is the manufacturing part.

Outbound logistics this involves the storing the products waiting to be exported. Marketing & Sales send them out to other the retailer (Tesco) and it is then down to the supermarkets to sell on the products to produce revenue. Produce a flow chart to illustrate this. Identify and describe the Quality assurance and control systems used by the business. Quality is the sum of those features and benefits that enable a product or service to meet and satisfy customer requirements. There are two types of quality, which are quality control and quality assurance.

Quality Control (QC)

Quality control in the Marks and Spencers defines the maintenance of specified standards by inspecting, sampling or testing quality at various points in the manufacture of a product or delivery of a service, this is usually applied during or after production. This is a major part of the environmentally free business by making quality checks that everything is all above that.

Quality assurance (QA)

Quality is built in from the design stage, through the choice of suppliers at all points of the production process, to the finished product. If Marks and Spencers does not make quality, a central theme of their mission, purpose and culture will find it increasingly difficult to succeed, particularly if their consumers become more sophisticated and less loyal to one supplier.

Quality assurance systems

Total Quality Management is an organisational culture, which is totally committed to the continuous improvement of quality at all levels within every function and department Adding Value Adding value means every stage in the production stage it increases the price and the desire to the product.

So when the product is finally made it will make the price twice the amount as it started the production stage 1. For example the production systems used to make special Christmas items or packaging; Conclusion C. 1. Make judgements about how successfully the Business is meeting its objective. The objectives of the business. Tesco believes that the business has responsibility to the communities in which it operates. To this end, they support and encourage employees throughout the world to volunteer their time in local action.

Their community action covers a wide range of activities from conservation work to providing competitions, special give aways and customer quality. The three ethical objectives are always achieved because from the first day of opening they are the issues that the CEO believed in. They have the highest market share in their market. Last year they were crowned the top supermarket retailer in the UK which shows how successful they have been. By this it would be understandable to assume that all if not most of the business's objectives have been met so far.

This year the company is once again currently the market leader which shows that they are still achieving their objectives (SOURCE TESCO GLOBAL INVESTER BOOKLET) For the next two objectives, these are measurable by the annual performance accounts, which have profit and loss accounts. Surviving as a Business To achieve this objective they must increase their profit margin and increase if not expand their reputation. To have a higher profit it would allow more money for Tesco to spend on advertising, this will make the public aware of the business.

With the advertising it will build up the companies reputation further. Also to improve quality assurance further in the eyes of the consumer will be a dominant fact in the survival of the business. Brand leadership This is like a high market share, being the best in the business. In order to do this they need to do more advertising because the minds of people nowadays are very easily changed and as the UK groceries market is very tight, market share can be lost in an instance. This is linked to increasing profits. Because if the profits rise this would mean more people are buying from the Body Shop.

The body Shop brand though a forced product strategy and increased investment in stores, to achieve this operational efficiencies in the supply chain by reducing product and inventory costs and to reinforce the stakeholder culture. With these two objectives you can see how successful they are going by the companies report printed every year. I gathered the report and looked at the profit and less accounts and I have seen they are going very well in the 7 weeks into the year of 2002, because last two years their profits have been going down 2002 2003 Retained (loss) Profit 1. 2m 1.4m As you can see in 2002 there was a good profit figure of 1. 2 million and in 2003 they made a profit of 1. 4 million. This is not a major major increase in profit, which means that the company needs to work extra hard to expand. I think all 5 of the objectives are going well compared with previous years.

Explain how the organisational structure, culture and management styles interrelate in the business. The Organisation structure, Culture and Management styles all relate to one anther. To become a successful business you need make all the internal factors involving the

Business right.

Tesco has been around for over 25 years and is named top supermarket retailer in the UK and one of the best in the world in. Tesco's organisational structure is a hierarchical structure . And you can clearly see the levels of authority, and you would need to show the authority with the management styles of Democratic and Consultative because these two styles let there staff have more say in decisions, and they might get too demanding so. The hierarchical structure goes well with the management style because it lets the staff have a say, but they know their position.

The Culture has a big affect on the organisational structure and the management style, because the culture has principles to help gain the objectives, with all these together it will form a complete organisation, they will gel together to make the objectives achievable. A2. Evaluate the impact of the organisation how the organisational structure, culture and management style on the performance of the business. You have to build an organisational structure to make and design a successful business.

The organisational structure is to make the company a team, because the Body Shop is mainly a product retailer you need to work as a team and work effectively. As I said in C. 2 there was a few changes in upper management. This is because they wasn't going in the right direction and as the source of Tesco global investor booklet, it said the change as done well because it made a 3% increase in sales, from previous years it was decreasing. The hierarchical structure will show the employees their responsibility and the tasks to do. So the tasks are broken down thought the levels of communication.

By this all the employees know how and when they contribute to achieving Tesco's objectives, and this will lead to the success of the company. The culture has a big influence on the performance of the business because the culture has principles to aim for and to address them to the objectives. By putting these cultures in to Tesco it will help the employees with increased motivation, and this will help the employees work more efficiently. And when the employees have motivation, it is easier to ensure the objectives of Tesco is being met.