Core competencies are the things that give a company one or more competitive advantages, in creating and delivering value to its customers in its chosen field. Also called core capabilities or distinctive competencies. It can be composed of different elements such as superior quality, customer services, innovation, team building, flexibility and responsiveness, etc.
Firstly, Wegmans has a better customer service. Wegmans focus on customer service, their goal is to build an emotional connection with their customer. Wegmans give a college scholarship for both its full and part-time employees to locations around the world to learn about or to locate new and unique sources of foods. Wegmans employees have a rich knowledge can give a better support for their customer.
Secondly, Wegmans has a good team building. Wegmans instituted a host of employees-friendly benefits such as profit-sharing and full medical coverage. Also, Wegmans’ annual salaries for full-time workers and hourly wages for part-time workers are among the highest in the industry. The result is Wegmans generous pay scale and its consistent listing as one of the 100 best companies to work for also attracts quality workers. Those strategies can build a sense of belonging of the employees.
Thirdly, Wegmans has an innovation idea. For example, Wegmans built a 300-seat café in their first store in Rochester, New York, a concept that was unheard of in 1930.
Fourthly, Wegmans can provide a high quality product to customer. Because of Wegman employees have a rich knowledge of the food, they can locate a high quality supplier to Wegmans and provide some better product to customer.
Finally, Wegmans has a good flexibility and responsiveness. For example, Wegmans employees can explain 500 varieties of cheese to customer, which types of crackers to serve them on, and which wines go best with them. Wegmans employees can give different suggestion to customer depend on what the customers needs.
Subject: Customer service,
University/College: University of California
Type of paper: Thesis/Dissertation Chapter
Date: 28 September 2016
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