Understand why effective communication Essay
Understand why effective communication
32: 1.1 Describe the duties and responsibilities of own work role. I have worked with my current employer for six months. I work with clients with a learning disability, within a supported housing setting. My current job role is as a ‘care assistant’. I am responsible for providing support to the service user’s, which includes: Personal care, assisting with meal preparation, assisting with medication, assisting with meal planning, and maintaining records for service delivered. I received an induction training course when I first joined the company, which provided specialised training relating to the learning disability sector. I receive regular supervision with my line manager, where I can discuss any problems, and get support.
I can also request training, and my manager can highlight areas where she thinks I would benefit from further training in. I attend regular refresher courses in training, so that I am up to date with the current standards required for my role. I treat all service users with respect and dignity, and my work practices reflect and promote equal opportunities. I have read, and understand my Company’s policies and procedures, and am aware of what to do in most circumstances, and the correct reporting/recording procedures to follow. I always work in a professional manner, and ensure all service user information is kept up to date, and confidential.
32: 1.2 Explain expectations about own work role as expressed in relevant standards. Strive to establish and maintain the trust and confidence of service users and carers. Promote the independence of service users while protecting them as far as possible form danger and harm. Respect the rights of service users while seeking to ensure that their behaviour does not harm themselves or other people. Be accountable for my practice and take responsibility for maintaining and improving my knowledge and skills.
32: 2.1 Explain the importance of reflective practice in continuously improving the quality of service provided. Importance of reflective practice in continuously service provided will help me to learn to find solution for any problems that I may encounter. I can reflect whilst doing a task or after the task has been finished which in turn will help me to be aware of improvements that I can make, that will benefit the care of service user and not repeat same mistake in future task. 32. 2.2 demonstrate the ability to reflect on practice.
Any event that has made me think about my work how it can be performed better in future.
32. 2.3 Describe how own values, belief systems and experiences may affect working practice. I could let my beliefs or values stop me from delivering a complete service for my clients by. By giving preferential treatment to clients that I like more the other. Clients may have different religion to me. Have different values in sexual preference than me.
Have ever I may not like working with an client but I am aware that I am professional social care worker I must not let my personal beliefs affect way I carry out my role. This would go against the company policies and codes of practice. I am aware of my responsibility to provide an equal service to all, and not be judgmental or bias, of client beliefs. Or affect the way I perform my role
32. 3.1 Evaluate own knowledge performance and understanding against relevant standards. It is my responsibility to perform my role safely and to the required standards. That means I must take refresher courses in things like health and safety, infection control etc. This will make me aware of any new procedures that might apply and use the current techniques when helping my clients.
SHC 33: Promote equality and inclusion in health, social care or children’s and you people’s settings
33: 1.1 Explain what is meant by:
Diversity refers to the unique differences in our society, between individuals and how individuals choose to live their lives. Each person is a unique individual and diversity recognises these differences, whether its differences because of race, gender, sexual orientation, beliefs, background, physical appearance, family structure or disability. (Children and Young People’s Workforce, Early Learning & Childcare, Heinemann, p.20) Diversity isn’t just between two groups of people, but also between the individuals in the group.
Equality is ensuring that individuals have equal opportunities in order to make the most of their talents and lives. Equality is about no one having less opportunity or choice because of their beliefs, gender, race, sexuality orientation, background, family structure or disability. (Equality and Human Rights Commission, www.equalityhumanrights.com) Children should have equal opportunities to play and learn. They should be treated with equal concern and receive appropriate care in order to develop and progress. Equality does not mean that people will be treated the same, but they should be treated fairly.
Inclusion is about allowing everyone equal access to services and resources. ‘Inclusion is about all learners and about taking action to remove barriers to participation and learning. Inclusion also involves eliminating discrimination and promoting equality.’ (Education Scotland, www.educationscotland.gov.uk) In terms of children, inclusive practice therefore promotes a child’s right to access equal opportunities. The barriers mentioned can be either physical barriers or barriers relating to attitudes. Inclusive practice values diversity and promotes equality.
33: 1.2 Describe the potential effects of discrimination.
Pysical effects: headaches, poor appetite, a change in eating habits, sleeplessness, loss/gain of weight, deterioration of health, bruises, ulcers, lack of personal hygiene and lack of energy. Emotional effects: low self esteem, lack of confidence, feeling unwanted, insecurity, becoming withdrawn, depression/stress, anxiety, sudden change in behavior, lack of co-operation and learned helplessness. Social effects: isolation, lack of friends, becoming withdrawn, unrecognized as an individual, feel like a stranger and inability to build relationships. the intellectual effects: restricted access to education, poor performance in examinations, lack of achievements, poor job prospects, lack of skills, self-fulfilling prophecy, loss of motivation, lack of interest in anything and absence from work.
33: 1.3 Explain how inclusive practice promotes equality and supports diversity. Our care home is committed to anti- discriminatory practice to promote equality opportunity and valuing diversity for all residents and families. To provide a secure and accessible environment in which all residents’ contributions are considered and valued. To include and value the contribution of all to our understanding of equality and diversity. To improve our knowledge and understanding of issues of anti- discriminatory practice, promoting, equality and valuing diversity.
33: 2.1 Explain how legislation and codes of practice relating to equality, diversity and discrimination apply to own work role.
The legislation that relates to equality, diversity and discrimination is the Equality Act 2010. The codes of practice that relate to equality, diversity, and discrimination are General Social Care Council code of practice for Social Workers, and the National Occupational Standards for Social Work. These acts and codes of practice briefly are to protect the rights of an individual.
33.2.2 Show interaction with individuals that respects their beliefs, culture, values and preferences. Sometimes it’s not easy. While I don’t want to compromise my values, etc. I don’t want to impose them on anyone, nor do I want to be imposed upon by someone who thinks I have to agree with everything he/she believes. Understanding that people are from different backgrounds or societies, with different mores and traditions, goes a long way in creating an atmosphere of mutual courtesy.
33.3.1 Demonstrate actions that model inclusive practice.
This is about providing for everyone’s needs when planning care, such as wheelchair access, meals for vegetarians, information in other languages etc. So all service use get same level of service regardless who there are and what disability they may have.