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At McDonald’s they have training that will benefit the managers for example they offer courses to the applicants. For the first 18 weeks, they will build foundations for their entire career. Amongst other things, they will discover how to prepare food, master the equipment, develop their serving ability and learn how to motivate a team. When you done well enough they will graduate to 2nd assistant manager and receive more training and experience from other managers, helping them gain more information on how to run a store of their own.
As well as attending training courses, they will be asked to do some self-study and complete computer-based training programs, these will help them build knowledge about people development, cash control etc. once they have succeeded the program they will then move up to 1st assistant manager where they are able to run a store of their own. There is a session where all the managers have to attend to it’s called the Nuts and Balls Integrations Teams ‘NABIT’. This is where they get informed about new products, new rules and new promotions; it is their responsibility to pass that information on to their staff back at their stores.
Roles & Responsibilities The responsibility of the shift manager is to operate the Quality Service Cleanliness & Value principles to the rest of the staff. The principles help the store to meet the requirements of the customers and therefore it is the shift manager’s job to explain them to the staff. He is also in charge of the shifts and giving the shifts to the employees, making sure that they have expertise in charge of each equipment. He also needs to rotate his crewmembers in order for them to experience each department; therefore they wouldn’t have to rely on an individual. He’s responsible for training the employees as well, McDonald’s use the ‘buddy system’, this system helps the employee understand how to use certain things by following orders from an experienced employee, hence the word ‘buddy’. It’s his responsibility to put untrained workers on a buddy system.
The shift manager is expected to handle the floor properly and spread the work within teams, giving the team leaders the orders on how/what to operate in the store. You could say that the shift manager is the right-hand man of the store manager because he is passing on a lot of delegation. Motivation The shift manager on our visit explained that he is mainly motivated by the fact that he is able to progress to become a 2nd assistant manager.
You could say promotion is his essential motivating factor and McDonald’s therefore have training programmes in order to meet those needs. However, he has stated that money also plays a huge part in his motivation factors. He claims that bonuses, payroll increase etc motivates him as an individual. The shift manager at the McDonald’s has a lot of different motivating factors and one of them was money, which related back to the motivation theory of Taylor who suggested that money drives people working in a firm. However, he also claimed that he always looks forward to move up a position and enhance new skills and knowledge, which also could be related to theory of Maslow, who suggested the Hierarchy, meeting the needs of the employees by stages.
Qualities As a shift manager, you would be expected to have certain amount of qualities including, flexibility, cooperative, experience, sympathetic, motivated, enthusiastic, optimistic, consistent and a sense of hospitality. These are very important qualities to have to gain the position at the store. The important one is to be able to give commands to teams and being able to meet daily objectives and communicating with each team. Spreading out the stronger characters with the weaker ones and balancing the strengths of the teams. According to crewmembers I have caught up with, stated that they usually spread their workers and each team would have an experienced worker and some new workers.
Training and Development
The shift manager has training and it’s both on and off the job training. He follows a course provided by McDonald’s in order to enhance new skills and knowledge on how to run a business by their own. This will help them move up and open up a store of their own if success shows. They receive computer-based programs of training to take home and do some self-study; at the same time they receive training on the job where they get to experience some of the managerial work with other experienced managers.