The role of the Health and Social Care worker
The role of the Health and Social Care worker
1.Describe why is so important to work in partnership with others.
It is very important that I work in partnership with my colleagues and all other people. This will include carers, families, doctors, nurses, occupational therapists, other health professionals, social workers, voluntary organisations and other people. Others people may be able to provide useful information to support me in my work and I may be able to provide useful information to support them in being part of the individual’s lives. This is good partnership working. If there are communication difficulties with service users. A carer or family member can share information with me about how I can best communicate with an individual.
2.What skills are needed for resolving conflicts?
Managing and Resolving Conflict in a Positive Way
Conflict is a normal, and even healthy, part of relationships. After all, two people can’t be expected to agree on everything at all times. Since relationship conflicts are inevitable, learning to deal with them in a healthy way is crucial. When conflict is mismanaged, it can harm the relationship. But when handled in a respectful and positive way, conflict provides an opportunity for growth, ultimately strengthening the bond between two people. By learning the skills we need for successful conflict resolution, we can keep our personal and professional relationships strong and growing.
The fundamentals of conflict resolution
Conflict arises from differences. It occurs whenever people disagree over their values, motivations, perceptions, ideas, or desires. Sometimes these differences look trivial, but when a conflict triggers strong feelings, a deep personal and relational need is at the core of the problem a need to feel safe and secure, a need to feel respected and valued, or a need for greater closeness and intimacy.
Recognizing and resolving conflicting needs
If we are out of touch with our feelings or so stressed that we can only pay attention to a limited number of emotions, we won’t be able to understand our own needs. If we don’t understand our deep-seated needs, we will have a hard time communicating with others and staying in touch with what is really troubling us. For example, couples often argue about petty differences the way she hangs the towels, the way he parts his hair rather than what is really bothering them. In personal relationships, a lack of understanding about differing needs can result in distance, arguments, and breakups. In workplace conflicts, differing needs are often at the heart of bitter disputes. When we can recognize the legitimacy of conflicting needs and become willing to examine them in an environment of compassionate understanding, it opens pathways to creative problem solving, team building, and improved relationships. When we resolve conflict and disagreement quickly and painlessly, mutual trust will flourish.
Successful conflict resolution depends on our ability to:
•Manage stress while remaining alert and calm. By staying calm, we can accurately read and interpret verbal and nonverbal communication.
•Control your emotions and behavior. When we’re in control of your emotions, we can communicate our needs without threatening, frightening, or punishing others.
•Pay attention to the feelings being expressed as well as the spoken words of others.
•Be aware of and respectful of differences. By avoiding disrespectful words and actions, we can resolve the problem faster.
Conflict resolution is one of the five key skills of emotional intelligence
The Five Skills of Emotional Intelligence
Skill 1: Quick Stress Relief
Skill 2: Emotional Awareness
Skill 3: Nonverbal Communication
Skill 4: Playful Communication
Skill 5: Conflict Resolution
The ability to resolve conflicts positively and with confidence is the fifth of five essential emotional intelligence skills. Together, the five skills of emotional intelligence help us build strong relationships, overcome challenges, and succeed at work and in life.
3.Describe ways of working that can improve and enhance partnership working.
As a health care assistant (HCA) I am in contact with the patient at all the times and I can observe the changes of the patients. A part of my role is to report to the people who are in charge at that time about all changes about the patients in my care. One of the way of improving and enhance the partnership working is the communication which is a valuable when a doctor or a physiotherapist comes and ask me about a specific patient and I can give information which can help them to decide the next phase in the treatment of the patient. As well I have to retrieve the information from the doctor or physiotherapist and help them to apply to the patient to improve their condition.
Other way to improve or enhance partnership working is to maintain a professional relationship with the patients and my colleagues. The writing communication help a lot when someone wants to find out information about a patient which can help them to get involved or to get a better picture of their condition.
4.Where and how would you seek support about partnership working and resolving conflicts?
I can access support and advice about partnership working and conflict resolution from the following people: •colleagues – their experience may be invaluable in directing me to a resolution •supervisors – they can offer me professional advice and support me in making decisions when handling conflict •managers – they will be able to assist me on legal and professional matters and can also support me in the following of organisational procedures and policies when dealing with conflict •External agencies: CQC, Social Services, unions and carers organisations who have a wide range of support available. I can access the support via website or by contacting them directly.
If a conflict relates to protecting an individual: it could be when an individual wants to do something that I don’t feel is safe. I would seek advice from management & co-workers and also speak to the individuals and their relatives about recommendations.