The Information Systems Revolution: Transforming Business and Management

Lecture 1: The Information Systems Revolution: Transforming Business and Management Multiple Choice 1. Powerful worldwide changes that have altered the business environment include: 0 the emergence and strengthening of the global economy. 0 the transformation of industrial economies and societies into knowledge- and information-based service economies. 0 the transformation of the business enterprise. 0 all of the above. 2.

A flattened, decentralized, flexible arrangement of generalists who rely on nearly instant information to deliver mass-customized products and services uniquely suited to specific markets or customers best describes: 0 the emergence of a global economy.

0 the transformation of the business enterprise. 0 the transformation of industrial economies. 0 the lack of competition in the marketplace. 3. This type of system rests on accepted and fixed definitions of data and procedures for collecting, storing, processing, disseminating, and using these data. 0 informal system network 0 formal system 0 intranet 4. Dimensions of information systems include: 0 organizational. 0 technological. 0 management. 0 all of the above. 5. The manufacturing function: 0 sells the organization's products and services. 0 produces products and services. 0 maintains the organization's financial records.

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0 attracts, develops, and maintains the organization's labor force. 6. Optical disks, magnetic tapes, and the software governing the organization of data on physical media are examples of: 0 communications technology. 0 computer software. computer hardware. 0 storage technology. 7. A system with universally accepted standards for storing, retrieving, formatting, and displaying information in a networked environment defines: 0 a web site. 0 a web location. 0 the World Wide Web. 0 an intranet. 8. A marketplace that is created by computer and communication technologies that link many buyers and sellers best defines: 0 electronic commerce. 0 electronic market. 0 the Internet.

0 the World Wide Web. 9. Each of the following is an example of electronic commerce except: 0 Amazon. com. 0 Travelocity. Roche Bioscience. 0 Mobil Corporation. 10. The particular form that information technology takes in a specific organization to achieve selected goals or functions defines: 0 information architecture. 0 network topology(??? )? 0 a computer platform. 0 a network. True or False 1. The emergence and strengthening of the global economy, transformation of industrial economies and societies into knowledge- and information-based economies, and transformation of the business enterprise are three powerful worldwide changes that have altered the business environment. TRUE 0 FALSE 2. Today, information systems provide the communication and analytical power that firms need for conducting trade and managing businesses on a global scale. 0 TRUE 0 FALSE 3. In a knowledge- and information-based economy, knowledge and information are key ingredients(?? ) in creating wealth. 0 TRUE 0 FALSE 4. Since the turn of the century, the United States has experienced a steady increase in the number of farm workers and blue-collar workers who are employed in factories. 0 TRUE 0 FALSE 5.

Information technology constitutes less than 60 percent of the invested capital in service industries like finance, insurance, and real estate. 0 TRUE 0 FALSE 6. To be information-systems literate, as opposed to computer literate, a manager must understand the broader organization, management, and information technology dimensions of systems. 0 TRUE 0 FALSE 7. Middle managers are responsible for monitoring the firm's daily activities. 0 TRUE 0 FALSE 8. Electronic work-flows have increased the cost of operations in many companies. 0 TRUE 0 FALSE 9.

Both electronic commerce and electronic business can fundamentally change the way business is conducted. 0 TRUE 0 FALSE 10. The power of computer hardware and software is growing much slower than the ability of organizations to take advantage of it. 0 TRUE 0 FALSE Essay Questions 1. Define information system. 2. Define electronic commerce, electronic market, and electronic business. 3. List five key challenges facing managers today. 4. What is meant by mass customization? 5. Define Internet, Intranet, and interorganizational system. Internet Connections

By visiting the United Parcel Service Web site you can find more detail about the company's history and how it uses information technology in its daily operations. You can catch a glimpse (?? )of UPS's network-based system for package tracking: UPS customers can track the status of their packages from this site any time of day, anywhere in the world, even if they are still in transit by entering their package tracking numbers on-line. They can also check delivery routes, calculate shipping costs, and schedule package pickups from this Web site. 1. How does this Web site enhance UPS's competitive position?

Change its organization? 2. How does it relate to UPS's business strategy? How does it benefit UPS's customers? 3. What might be the goals of UPS in providing easy access to UPS press releases? How would you improve this aspect of the site in order to better achieve such goals? What are the strengths and shortcomings of this Web site for use in the international market? After examining the site, suggest ways for the company to increase its functionality and to make it more useful for its customers. Boost - ?? Streamline - ??? ,??? Vehicle - ??? Adapter - ??? Intercept - ??