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The Importance of Human Approach

The human relations movement developed in reaction against the formal tradition of classical models. The humans relations approach occurred in the Hawthorne plant of the Western Electric Company in Chicago. Three early experiments were conducted to study the “relation of quality and quantity of illumination of efficiency.” It was concluded that employee output was not primarily related to lighting conditions, too many variables had not been controlled in the experiments. Although the human relations approach has been criticised for being too soft on the workers to the detriment of the organization, a great deal of attention was given to informal aspects of the organization and there were relatively little impact upon the formal organization.

human relations pertains to motivating people in organisations in order to develop teamwork which effectively fulfils their needs and leads to achieving oganisational goals. The classical school did not give importance to the human aspects of the workers. Therefore, they did not achieve a high level of production efficiency and co-operation between the management and workers.

The basic principles of human approach are;

Human beings are not interested only in financial gains, they also need recognition and appreciation. Workers are human beings, so they must be treated like human beings and not like machines, managers should try to understand the feelings and emotions of workers. An organisation works not only through formal relations, but also through informal relations. Therefore, managers should encourage informal relations in the organisation along with formal relations. Workers need a high degree of job security and job satisfaction.

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Therefore, management should give job security and job satisfaction to the workers. Workers want good communication from the managers.

Therefore, managers should communicate effectively without feelings of ego and superiority complex. In any organisation, members do not like conflicts and misunderstandings. Therefore, managers should try to stop conflicts and misunderstandings among the members of the organisation. Workers want freedom. They do not want strict supervision. Therefore, managers should avoid strict supervision and control over the workers. Employees would like to participate in decision making, especially, in those matters affecting their interests. Therefore, management must encourage workers’ participation in management. This will increase productivity and job satisfaction.


Human relations in industrial or business settings lay emphasis on people rather than on money, material or machines. It implies that people interact better in an organized setting rather than in haphazard social contact. It indicates that managers are no longer the pushing or driving forces. Instead, their role is to help release and guide the inner drives of human beings, who, if properly motivated, are capable of producing an output greater than the sum of their inputs. Moreover, motivation directs people towards teamwork, such teamwork demands coordination and cooperation among all people engaged in the enterprise and without which results are seldom achieved. Through teamwork, human relations can accomplish both individual as well as organizational objectives. Thus, each person can fulfil his needs by contributing towards the attainment of organizational goals.

It leads to higher performance:

Human relations occupies a predominant place in industry, the performance of people in an organization depends mainly on three factors, namely technology, ability and motivation. The main problem of management today is neither technology nor competence. It is lack of willingness among people to work hard.

Human relations helps in the optimum Use of Resources:

In the absence of sound human relations, materials, machinery, finance and other inputs remain underutilized. Productivity and progress in industry can be achieved only by a human approach to labour problems. Its is wrong for the management in an educational institution to realize that workers too are human beings with their hopes and aspirations, staff shouldn’t regard the managers as their exploiters. It is only with human relations approach that the two sides can be brought closer to each other which is the need of the hour.

Human relations brings about moral justification:

employees are human beings like managers and owners. They are entitled to be treated with the same respect and dignity as any other human beings. Only a human touch can win their trust and cooperation.

Human relations helps in understanding the human factor:

Human relations help managers to better understand the attitudes and behaviour of employees. Such improved understanding enables management to anticipate and prevent problems. The interests and capabilities of people can be reconciled with the need and goals of the organization.

Human relations helps in developing Better Managerial Skills :- attempts are being made to motivate a worker to not only do his work but also improve his performance in correlation to his potential. So, it is important that a business executive devotes a sizeable amount of his time to human relations problems. The success of an executive depends upon the successful performance of his subordinates, which, in turn, depends substantially upon his leadership.

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The Importance of Human Approach. (2016, Nov 05). Retrieved from

The Importance of Human Approach
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