The Importance of Cross Cultural Communication

Cross-cultural communication usually occurs when communicating with people with different backgrounds and ethnicity especially when a person is from another country. As some of us who were not usually is exposed to the world, simple media such as the internet, movies, and also television can help us cope with any potential misunderstanding regards to cross-cultural communication. A problem might occur at this interview and causes a conflict where an interviewee will reflect a negative impression to the interviewer. To avoid this, the essay will show how a misunderstanding can occur during the interview due to cultural differences.

Diverse ethnicity can be found in Australia with around one area of the population born foreign places such as the countries in the continent of South East Asia (“Cultural differences you may experience in Australia | Study in Australia”, n.d.). Therefore, there is a chance that the interviewer has the same race and might as well religious. However, there is also a chance that the interviewer is not the same race or has the same religious, therefore there will be issues on the misunderstanding of each other beliefs.

Where also these essays will discuss an area on preventing further conflicts.

Most of the population of Australia speak English but they communicate in different ways specifically they have different slang. Slang might be used during the interview since the interviewer is from Australia. List out below are examples of things that can happen during the interview.

Scenario #1: When the interviewer compliments you by saying I am pretty sure you will ace the job.

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Whereby the meaning of Ace is to say something excellent (Blanco, 2018). So, what the interview meant is that the interviewee will do an excellent result on this job. Giving gratitude to this compliment is the right thing to do.

Scenario #2: The interviewer might come out and say There’s no need to be agro about it. What the interview meant is that there is no need to be aggressive over things. Whereas aggro means aggressive (Blanco, 2018).

Scenario #3: You seem buggered by this matter. Do you mind telling me why? said the interviewer. Buggered means tired or seems stuffed (Blanc0, 2018), whereas the interviewer is asking why the interviewee seems bored by a certain topic and asking the interviewee to tell him/her why.

Scenario #4: If the interviewer is trying to say something is in poor condition or in poor quality, they will use cruddy which means very poor quality (Blanco, 2018). An example of a sentence is I hope that all the reports that you will be making is not cruddy.

Scenario #5: Dunny means the toilet (Blanco, 2018). If the interviewer wants to have a toilet break, he/she will say something like I might need to use the dunny for 5 minutes. All the interviewee has to do is to say he understand and wait for him/her to come back again.

According to Burgess, 2017, four skills listed by Roger Fisher and William Ury can help to avoid further misunderstandings which are listed below:

  • The people are separated from the hassle
  • Do no longer aware of the positions rather the interests
  • Mutual advantage needs to be the handiest invented alternatives
  • The use of objective standards is insisted

The first rule’s goal is to listen to the sender actively as understanding the sender as well as understanding yourself. Always pay close attention to what the sender is trying to say. If the sender’s message is understandable, then it is appropriate and the only choice to ask the sender to clarify the understandable message. This situation shows that the receiver pays attention or tries to understand what the sender has to say throughout the conversation. The first rule is useful when a conflict on assumptions on religion and ethnicity throughout the interview as it states that to put emotion aside and understand each other’s perception. Better yet, avoid having a conversation on topics about religion and ethnicity.

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The Importance of Cross Cultural Communication. (2019, Nov 25). Retrieved from

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