The Impact of Technological Advances on the Business Environment

Technological advances have impacted every single professional field because of the facilities that technology brings to every profession, probably through science advances, medicine advances, infrastructure advances over all in communication, connecting the world which has a huge importance in the business world. Some of the contributions of technology in business are: The implementation of different applications, E commerce, customer service, online work and automatic procedures in business. On other hand, technological advances make possible the access to businesses, coworkers and costumers in an easy way and anywhere you are.

Integration of Application

Tools such as cloud data bases, facilitate a corporation’s ability to work remotely. This is due to the fact that cloud data bases give access to the company’s overall information with just some clicks.

Cloud data base make possible:

The exchange of documents or any kind of information between programs used in the company and also outside of the company keeping the information updated to real time.

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• Combine your data information efforts and delete any information that is repeated in the system and at the same way classify your information and storage.
• Creates a principle location of access to the data.
• Motivate the information cooperation between co-workers.
• Provide process that can make possible a group of software works together.

Automation of the Business Process

Technological advance has contributed to automate the operation of the businesses. This. transition has changed the way company operates with a lower cost, reducing the production time. Today, companies are more productive and can focus on tasks that require more time and guarantee a product to be in the market with more anticipation.

For example, processes like billing, tracking metrics, collecting customer data, monitoring certain processes etc. can be automated easily. There are numerous automation software’s that can be utilized for this purpose.

Now businesses can follow up operations, build customer data, track assets statuses just taking a look at their business cloud data. There are a lot of programs and applications that can be used for this purpose.

Working Remotely

Working remotely is a possibility thanks to mobile technology which allows data access in any location at any moment. Technology is elemental for any business; companies invest in devices that improve the company’s performance and also stay relevant to the market requirements. The world is changing, and an inappropriate communication can make you fail. Costumers need quick responses to their needs, and it requires high technology to be efficient.

Working remotely makes a company stand out from their competitors. Mobile technology can satisfy that demand because it predicts the business sales considerably and let the employees track the whole process anytime.

Customer Satisfaction

Customer service and gratification are elemental in any business. The principal reason to succeed in the business is to give an excellent costumer experience, this demand a strong team who has to be available base on what your offer to your costumer.

Technological advances in communication provide excellent devices to elevate costumer service, now costumers can help themselves with automatic costumer service programs that answer generic questions, social media outlets where companies can answer any costumer question and see their satisfaction with the product, emails, text message, videos to explain the product. A great customer experience is the most important strategy to growth a business. As stated by Steve jobs “Get closer than ever to your costumers. So close that you tell them what they need before they can realize it themselves’. (Jobs, 2015) This demonstrates that customers satisfaction through technological devices is essential to any business.

E commerce

Internet has change the way people shop, just with a click you can access to a product of service from any part of the world and get a secure payment thanks to E commerce, businesses now can operate in their physical store and online stores and manage better their inventory. Anything you can sale on the internet is easier for any costumer obtain more detail about their product order status and also to read reviews and recommendation from other costumers. The company has more opportunities to sale the product because any costumer can get in the business website, from any device.

Overall, the future of a successful business or company lies in their ability to adjust to technological advances. A company that fails to adjust will most likely fail to cater to the costumers needs or wants. Facilitating employees’ technological tools to work remotely is of outmost importance not only because it keeps their structure connected, but because it creates a more effective customer service experience.

Citations

1. Picture reference and credit, picture taken from: Illustrator Rik Oostenbroek commissioned by Ghost in The Shell directors www.tweakyourbiz.com
2. 8 Major Impacts of Information Technology on Businesses By STEVEN SCHECK (AUGUST 30, 2016)
3. 12 Important Advances in Business Management Technology (08 April) Copyright Revolution IT 2018. All Rights Reserved. Website Design By SEOPro NZ Ltd
4. https://www.avidian.com/business-strategy/5-customer-service-lessons-from-steve-jobs/