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What has made the 4 Seasons so effective for the past 35 years?
* Delivering consistently remarkable service.
* Operated, Not Owned => > Organizational structure contributes to success.
* Strong cultural foundation: regional culture dictates hotel organisation culture
* Golden Guideline: One must deal with others as one would want to be dealt with.
* Worldwide Uniform Standards: flexible in application
* Standard Foundations: Displays # 4&& 5– graphics
* Multiculturalism & & Singularity Quality Experience
* Staff Member Dedication to Worldwide Standards
* Workers Deliver Intelligent and Enthusiastic Service
* Gain from mistakes at The Pierre, New York
* Recalibrating Staff Members for Service
* Dedication to Local Company Ethics
In what ways does corporate culture contribute in its success?
* Dedication to quality drives outstanding customer care and satisfaction.
* Delighted staff members indicates happy clients
* Recruitment and choice of staff members is concentrated on best mindset.
* Standard management practice with the able to break totally free as required.
* Sensitivity to cultural standards still requiring 4 Seasons quality
* Chart– Display # 8 monochronic and polychronic distinctions in culture.
In what methods do personnel management policies contribute in its success?
* Principle is rubric human resource policy.
* Don’t fire at will. Counseling for better fit. Relational mechanisms.
* Attain of critical mass of calibrated employees to overcome resistance to corporate culture.
* Use hotel opening task-force to drive successful end
* Launch employee recognition program. Self-actualization in Maslow’s hierarchy.
* Creating culturally penetrating policies to assist employees in conforming to Four Season’s quality standards. HR Challenges in Paris:
* Managers work out HR problems. This was challenging in France since they were non-confrontational.
* The Golden Rule was too American.
* Ploychronic culture is based in emotional responses. Managers are required to have more tact and judgment.
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