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Telephone support service Essay

Custom Student Mr. Teacher ENG 1001-04 4 October 2017

Telephone support service

The problem is that a company has requested that it have a system to store the names and addresses of people it contacts through its telephone support service.

This has been requested by a company called “dataManage”, who provide computer software to individuals and also data retrieval systems. They say that they have to be able to quickly retrieve data from a database and access user’s information.

They want a system that can give the support assistant a list of people they are likely to be contacted by, and be able to modify the information about the user quickly, should it be needed. The aims of this project must be that it is:

* Easy to use and fill in forms and easy allocation of data.

* It should follow a simple design that follows through and makes it easy to read and understand.

* It should have a simple way of transferring data to the form that is to be printed, and clear instructions on what data to put in what placem


A company called “dataManage” has contacted me. They whish to have a system made that can manage all their customers phone numbers and information about them.

To make this, I will be using just a computer and printer. The name of the item of software I will use for this project is Microsoft Access.

ICT is the best way to manage their project as it is has the ability to retrieve information quickly and easily, as well as being able to store great amounts of data in a minimal space, whilst also having the data accessed by multiple people at any one time.

The main features of the software I will be using are based around their data output capabilities.

Microsoft Access is able to process large amounts of data and its ability to use graphical outputs and to use macros and queries in using the data itself.

Tests that need to be run on the system:



Buttons to access different forms

Button opens the next form using a macro

Search form to scan through records easily

Used a sub-form to create this effect, it displays selected information about the record selected on the left.

Select users record from database

Free Telephone support service Essay Sample


  • Subject:

  • University/College: University of California

  • Type of paper: Thesis/Dissertation Chapter

  • Date: 4 October 2017

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