telephone Essay Topics

Principles of Providing Administrative Services

Understand how to make and receive calls When working in a business environment, anyone who deals with administration is most likely going to have to use office equipment, systems and procedures. These will range from telephones to photocopiers, computers to coffee making facilities for guests. Knowing how to operate these and understand what they are… View Article

The Telephone Consumer Protection Act of 1991 (TCPA)

The Telephone Consumer Protection Act of 1991 (TCPA) was established to protect consumers from the increasingly intrusive methods employed by telemarketers. Information technology advances such as auto-dialers, predictive dialers, and automated faxes made it easier to reach large numbers of businesses and households in a relatively short time. These methods were not only highly annoying… View Article

Make and Receive Telephone calls

1.1: Describe the different features of telephone systems and how to use them. Modern telephone systems offer a variety of features. Some are essential communication tools; other features that people will likely use on a more discretionary basis. One common and frequently used feature of today’s telephone systems is voice mail. If you can’t take… View Article

The Story Behind Bell

“Mr. Watson, come here. I want you. ” These famous words by Alexander Graham Bell were spoken twice – first when the first sentence on the telephone was transmitted, and second when the first transcontinental sentence was exchanged (Feinstein 76, 92). This great genius may be world-famous for his invention of the telephone, but he… View Article

Make and Receive Telephone Calls

This unit is about making and receiving telephone calls and transferring calls, when necessary, in a business environment. 1-Understand how to make telephone calls. 1.1Describe the different features of telephone systems and how to use them. Telephone systems have many different features this allows us to handle and manage calls in a professional manner. •Call… View Article

Call Center Interview Guide

* Support and provide superior service via phones, e-mails and faxes as a receiver and caller * Use questioning and listening skills that support effective telephone communication. * Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects. * Understand the impact of attitude… View Article

Should Cell Phones Be Banned From Schools?

Since the early 1900’s many schools have banned the use of cellular phones. These schools believed that the ban should be made for the security of the students. Most of the schools felt that cellular phones are a danger because they are used for drug dealing, bomb threats, and cause disturbance. Apparently when considering all… View Article

Email vs “Snail Mail”

Before telephones the only way to communicate with each other was to write letters. It took days before the letter got to the recipient and it took days for the writer to get the reply. Then telephones were invented and conversations became instant. Most people loved the telephone and its usefulness but some enjoyed and… View Article

Telegraph and the telephone

Introduction The 19th century developments of firstly the telegraph, and later the telephone, opened a gateway to a new, closer, more interdependent world. For a country as large as the United States, with a population now scattered from east to west, the implications were tremendous. The infamous tyranny of time and distance had been conquered…. View Article

Trends in Global Telecommunications

INTRODUCTION Telecommunication exists everywhere, — at home, at work, at school, and even in cars – so it would be extremely difficult for anyone to be unaware of the popular trends in existing and emerging telecommunications technologies. In realizing these trends, past and present telecommunications technologies must be examined along with the measures currently being… View Article

Telecommunications Evolution Timeline

The term “telecommunications” was adopted by the Convention Internationale des Telecommunications held in Madrid in 1932. According to King (2003) “At this point, the telegraph, the telephone, and the radio were the only widely used telecommunications media” (p.65). Forms of media included under the umbrella of “telecommunications” has dramatically expanded since the early twentieth century…. View Article

SingTel Group

SingTel Group is Asias leading communications group, providing a diverse range of communication services and solutions, including fixed, mobile, data, Internet, info communications technology, satellite and pay TV. They are listed as the largest company in Singapore Exchange by market capitalization. They are also listed on the Australian Securities Exchange as a result of our… View Article

Cell phones

First, cell phones are impersonal and rather anti-social. If a kid were using their phone to text during class all the time, they would not need to be as good at actually talking to others, which would degenerate social skills, which are very important in life for jobs, creating good family relationships, and making and… View Article

Nokia case study

1- What did Nokia do right? Innovation : Concerning R&D, Nokia took advantage of the efficiency of global manufacturing and produced worldwide volume to reduce high costs. In the 1970s, The company maintained research and development (R&D) investments of close to 4% of net sales through most of the decade, it even reached 7% of… View Article

How Technology Changed the world

Over the last five years, technology has been rapidly changing and expanding in every field imaginable. Smart phones are now capable of acting as standalone computer devices that can take pictures, search the Internet, send emails and text messages and yes, they even make phone calls. While it might seem that the technology of today… View Article

Telephone Communication

About Telephone Communication Telephone communication is the transmission of information, over significant distances using a phone. Telephones are a point-to-point communication scheme whose most basic function is to allow two people separated by large distances to talk to each other. It is one of the most general appliances in the developed world, and has long… View Article

Apple’s Competitive Strategies and Government Policies

The Apple IPhone Company has created quite a name for itself through the creation and sales of the phone that is leading in innovation, technology, and consumer popularity. With many large cell phone competitor companies, such as T-Mobile, Verizon, At&t, and Sprint, the IPhone has managed to continually create a product and service that continues… View Article

Human Resources Profession Map (HRPM)

The Human Resources Profession Map (HRPM) was created to explain how HR adds value; it was designed by a collaboration of both specialist and generalists working in the UK and globally across private and public sectors. The HRPM was developed by the CIPD. The design of the HRPM is to be relevant and applicable to… View Article

Business Administration

1.1 Describe the different features of telephone systems and how to use them Telephone systems have many different functions eg: hold, transfer, ignore and making a call. Thousands of organisations use the telephone system as it is a reliable and easy way to contact clients and fellow colleagues. Putting a call on hold will allow… View Article

Cover Letter

Hello Beaumont: I am interested in the Hospitality, Please review the attached resume, which highlight skills and accomplishments that will enable me to contribute to your team. I have computer knowledge and years of customer service skills along with my ability to work within teams if needed for the job. I would appreciate the chance… View Article

Mobile Phones Should Be Banned While Driving

The risk of getting into a car accident while talking on a mobile phone while driving is growing as the number of mobile phone subscribers increases. Engaging in a phone conversation on a mobile phone while driving distracts the brain and delays reaction times which are more likely to cause drivers to swerve between lanes,… View Article

Monitoring System

Information Technology is apparently fast spreading world-wide. The growth and development of technology nowadays is fast approaching. Everywhere we go, we will inevitably encounter computer-based communications, transportation, health, and so much more. These are the tangible products of technology. But sometimes, it seems like we don’t really understand technology. And it is important for us… View Article

Effects of cell phones

Today cell phones have become like an accessory that accents our wardrobes. Cell phones are used for far more than just phone calls anymore. Some may even argue that they have become a distraction, a nuisance, or annoying even. At the end of the day, most of the people that would make this claim prove… View Article

Business & Administration

1.1 Describe the main types of electronic message systems An electronic messaging system (EMS) allows users to send and receive messages electronically. Two of the main types of electronic message systems are as follows: E-mails, these work by the message leaving your inbox, it is then transferred to a number of servers before it reaches… View Article

Eagle Eye Movie Review

In the thriller Eagle Eye, two stranger’s lives are intertwined by a mysterious, female telephone caller. Jerry Shaw (LaBeouf) returns to his apartment one day to find he has received weapons, ammonium nitrate, classified DOD documents, and forged passports. Later, Jerry receives a strange phone call that informs him that the FBI is on the… View Article

Advantages of mobile phone

Imagine waking up one morning and noticing your smartphone is missing. Really missing, not just buried under your blankets or abandoned in a coat pocket. Now imagine that happened to every single smartphone user. One of the most common criticisms about 21st century society is our dependence on technology, particularly smartphones. It’s no secret many… View Article