Technological Advancements in Healthcare Management

Categories: Health Care New Technology Organization Technology

Essay, Pages 7 (1539 words)

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Just as technology changes every year so does the way technology is implemented in the health care filed. Technology has greatly benefited health care in many ways from how fast a patient can be seen by a physician to how fast their medication can be in their hands ready for them to take. Technology is a tool that can be used to solve practical problems with the goal on increasing profitability. In health care this means that the more detailed and involved management becomes with new technology implementing , coordinating, planning, and simply managing all aspects of a new program or software implementation the better management will be at communicating to their staff their strategic goals for profitability.

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Good managerial individuals will incorporate themselves in all aspects of a new program, software, or technology selected to try and make sure that the program will work in helping the organization achieve their goals.

The goals of the organization may be optimization, prioritizing, or profitability; a good management team will look at such new technology and think how this will help the organization now and in the future.

Management is also responsible for making sure that their employees understand such new technology so planning training days is part of making sure the new technology is understood by all. Security measures must also be considered and risk analysis reports ran and resolved to communicate important feedback to employees about threats or simply making ones staff aware of the risks.

Managers must also have a tactical role in new technology implementation by making sure that all schedules are being met, priorities set in place where needed, and milestones being reached.

All of this must be done and timely manners while all along keeping in mind their set budget. At the end of the day a manager may be a part of every single piece of information and communicate regularly with their staff; however if a manger cannot stay on budget he/she will have to answer to stake holders, CEO’s and CFO’s.

Recent trends in Marketing

Inauguration by a Star: In this, the star ends up being a brand name ambassador of the hospitality unit and hence it leads to developing a picture of the dining establishment. The inauguration leads to an indirect ad in the papers notifying people that the dining establishment has actually been inaugurated by this celeb. For instance: Food Star Dining establishment in Bandra-Khar area inaugurated by Star Salman Khan assisted the dining establishment in marketing its image. Sandwich Guy: This idea is really popular in the United States. In this, a specific using a costume which has a resemblance with the restaurants image tries to bring in and market the restaurant to the individuals who pass by. The sandwich guy tries to communicate and entertain the individuals therefore persisting them to consume in the restaurant. This is a type of direct marketing done by the dining establishment directly to individuals without the assistance of any electronic or non-living medium. For example: McDonalds utilizes this principle of Sandwich man

Ad in Publications and Paper: Often restaurateurs and hoteliers attempt to welcome different food critics so that they can compose good evaluations in about the dining establishment and hotelier. In this the restaurant or hotel is marketed utilizing a print medium and thus gets an excellent quantity of audience who may become a potential customer of the restaurant For example: Magazine like Excellent Food and Sunday Times. Marketing through Phone: Clients are often given feedback forms after they are done with the meal. In which they feed in their mobile no's and also other details. In this procedure, the restaurant will store the information of the customer in a particular database and will try market the restaurants numerous discount rates or food products through the medium of SMS to the consumer. This is essentially a type of keeping the customer.For Example: Rajdhani Dining Establishment In-Store Media: In-store media the dining establishment utilizes television or radio within the dining establishment and tries to re-capture the interest of the customer to buy more food. The in-store media notifies in some cases about the menu of the dining establishment and or it simply keeps playing the Tv ad of the dining establishment.. For example: McDonalds in certain malls of foreign countries Outdoor Advertising: In outdoor advertising, the restaurant tries to attract people by just placing an information board about certain discount or certain buffet in the restaurant.

For example: Every Saturday, Krishna Chhaya Restaurant in Khar has buffet service for Lunch. Online Restaurant Info Guides: Various sites like zomato.com, mouthshut.com and burrp.com are sites where people can get all the information of the restaurant and also of the reviews of the customers who have visited that restaurant. This online restaurant guide is one of the most popular techniques in marketing of restaurant. Food Festival: In food festival, the restaurant will come up with a certain kind of theme for a certain period of days. This theme includes the restaurant staff wearing clothes according to the theme and also the food being prepared based on that theme. For example: Barbeque Nation came up with African Food Festival in May 2012 Restaurant/ Hotel Website: Now-a-days, all kind of restaurant and hotels have come with their own websites. These websites include the various products, services, locations etc. The customers can even order food through these websites which gets home delivered. This is a popular technique used in advertising wherein the restaurant by itself advertises providing its information. For example: www.mcdelivery.com, www.kfc.com.

Telephone and E-mail Marketing: Restaurateurs create a database of all their past customers and also the potential customers and they keep on trying to attract them back to the restaurant through phone communication or e-mailing them. They call or email them and inform them of the various new products or discounts available. For example: e-mails of discounts on large pizza orders from dominos. Guerrilla Marketing: Guerrilla marketing is an advertising strategy that focuses on low-cost unconventional marketing tactics that yield maximum results. The original term was coined by Jay Conrad Levinson in his 1984 book 'Guerrilla Advertising'. This alternative advertising style relies heavily on unconventional marketing strategy, high energy and imagination. Guerrilla Marketing is about making customers surprise and create a buzz among them. Take- away Menu: Often when food is home-delivered, the parcel also includes the take-away menu. This take-away menu is a kind of marketing done by the restaurant to advertise itself with recent changes in done to the menu. For example: The pizza box of dominoes also has a take-away menu stuck on it. Movie Theatre Advertising: In this, restaurant tries to advertise itself in local theatres to attract the potential local customer.

For example: the Lakara restaurant of Punjab sweets in Bandra West is advertised in the local multiplex named Gaiety Galaxy. Transit advertising: In this, the vehicles delivering food are painted with certain logo and contact info of the restaurant, so that people can view and save the contact info of the restaurant and thus order from them. This is a form of indirect advertising. For example: Pizza Hut bikes have the contact no painted on the back container of the bike. Coupon Cards: Coupon cards and vouchers are given through various ways to customer and thus to utilize these coupons the customer will come to the restaurant. This technique is applicable to new customers as well as old customers. Popular fast food joints use this technique every now and then. For example: Smokin Joe’s pizza often has menu cards filled with coupons.

Television Advertising: In this form of advertising, restaurant and hoteliers can market their products and services to a large amount of people and thus help in creating awareness about the brand. For example: Dominoes 30 minutes or less advertisement is advertised on television. Sponsoring Social Events: This technique of marketing a restaurant is used when it has opened up in a local area and trying to create awareness about itself. For example: Krishna Chhaya Restaurant in Khar West sponsors the college festival Utkaarsh of Khar Education society college of Commerce and Economics. Discount on Large Orders: This attracts customers who would like large orders or prefer catering service. For example: Biryani being sold in kgs.

Word of Mouth Publicity: This is a form of indirect publicity whereby the restaurant provides good service to the customer and also expects that the customer might pass on a good word about the restaurant in the market. Restaurant and hotels try to maintain a database whereby they take information from customer through question that : Will they be coming back to the restaurant?

Will they recommend the restaurant to their friends or family? Asking new customers, from where to got to know about the restaurant? (with options of friends, family, newspaper etc.)

WEBLIOGRAPHY

http://www.restoconnection.com/guerrilla-marketing-put-to-good-use-by-restaurants www.creativeguerrillamarketing.com/what-is-guerrilla-marketing/ http://www.creativeguerrillamarketing.com/guerrilla-marketing/creative-uses-o
f-stickers-in-advertising/ http://smallbusiness.chron.com/effective-marketing-plan-hotel-restaurant-industry-43767.html http://www.buuteeq.com/hotel-marketing-plan

www.mcdonalds.com
www.wikipedia.com
www.foodnetwork.com/magazine.html
www.zomato.com
www.mouthshut.com
www.burrp.com
www.pizzahut.com