Success of the assessment process Essay

Custom Student Mr. Teacher ENG 1001-04 17 June 2016

Success of the assessment process

People want to be part of something great and work on something bigger than themselves. Prioritizing people means offering opportunities for employee development, providing public recognition, promoting from within, and rewarding great work. When people see that they are being put first they are happy, enriched, satisfied, and they derive meaning from their work. Leading with purpose opens the door to more innovation and creativity. Engaging employees and viewing them as collaborators, provides people with the authority to innovate. This means challenging people to think, rewarding employees who take risks, providing clear guidance, and recognizing people who overcome challenges.

Scenario

You have been appointed as the service manager of a CA Limited. You have been asked to assist xyz Ltd with its staff recruitment, selection and retention procedures. The staff are demotivated the way they recruit new staff. Recruiting, deploying and retaining the right people who can deliver this ‘something special’ is the task of the Human Resources (HR) department. Its work involves supplying and managing the human inputs that will fulfil XYZ overall mission: In areas such as health and safety and employment the organisation appears not to work within specific regulations for their industry and ethical frameworks.The organisation must maintain good reputation and also take account of the views of people in their communities on a whole range of issues such as environment and other ways in which the organisation affects people’s quality of life. By valuing the distinctive qualities that each worker brings to a job, xyz Limited can generate a ‘feel good factor’ among employees.

This gives them the confidence to add that extra value for each customer. XYZ Limited’s stance on diversity also promotes family-friendly working patterns for both male and female employees as well as anti-bullying or harassment policies. This approach is supported by a commitment to training and development. Different leadership styles are being tried to see which fits. The staff retention rate has reduced. They are not being adapted to the particular demands of the situation, the particular requirements of the people involved and the particular challenges facing the organisation. The most effective leaders can move among these styles, adopting the one that meets the needs of the moment. Staff spend a considerable part of their lives at work, so it is not surprising that they expect to be rewarded and satisfied with the job that they do.. Motivation is concerned with why people do things as well as what drives them to behave in a particular way.

Understanding what motivates individuals is important in work place. Research suggests that motivated employees are happier at work. They get more satisfaction from their work, are absent less often, tend to be more loyal and work with enthusiasm. This encourages them to contribute more to the development of the organisation. Managers do not use team meeting to solve problems, build good working relationships and review how the team is progressing against objectives. Managers do not involve the whole team in planning its development for the future and help staff to realise how much they can learn from one another. They do not use team appraisals to develop the skills and improve the performance of a team as a whole. At the moment the mangers are unable to assess the development needs of individuals. Needs assessments enable us to ground justification for development of a training program within the real world needs of our associates or employees.

Imagine the reaction of business, organizational, or institutional stakeholders if an unecessary and potentially expensive training program was developed that did not fulfill the needs of staff. Needs assessments save money, time, and increase the potential for value in the outcomes training efforts. Needs assessments , ideal at this point in time in order to prepare an adequate strategy for staff support and development. The following document presents an approach to conducting a needs assessment :Identify areas of need, needs assessment instruments and strategies for implementation of needs assessment. All employees receive core training to do their job effectively and safely. A full annual appraisal identifies personal goals and training needs.

Adapted from:

http://businesscasestudies.co.uk/business-theory/people/recruitment-and-selection.html#ixzz39caVAJMM http://www.sqa.org.uk/files_ccc/MLB8EnsureCompliancewithLegalRegulatoryEthicalandSocialrequirements.pdf http://www.sqa.org.uk/files_ccc/MLB8EnsureCompliancewithLegalRegulatoryEthicalandSocialrequirements.pdf Task 1 (L.O. 1: 1.1, 1.2,1.3, 1.4 and M1, M2, D1)

As a consultant your are to prepare documentation to select and recruit a new member of staff, assess the impact of legal, regulatory and ethical considerations to the recruitment and selection process; explain how to take part in the XYZ Limited selection process and evaluate own contribution to the selection process.

To achieve M1, you will make effective judgements about how to recruit and select employees of XZY Limited and any other organisation of your choice in question 1. To achieve M2, you will have used suitable techniques to explore the nature of recruitment and selection in xyz Ltd and any other organisation of your choice in question 3 To achieve D1 you will have to use critical reflection to assess the benefits of team working for XYZ Limited or any organisation of your choice and will have met the deadline to submit the tasks and achieve the unit assessment criteria in question 9. Task 2 (LO2: 2.1, 2.2, 2.3 and 2.4 and M2, M3, D2)

You are to prepare a briefing paper to XYZ Limited about the following:
1.Explain the skills and attributes needed for leadership
2.Explain the difference between leadership and management
3.Compare leadership styles for different situations.
4 Explain ways to motivate staff to achieve objectives.

To achieve M2, you will have used suitable techniques to explore the nature of recruitment and selection in XYZ Limited and any other organisation of your choice. To achieve M3 the work you present will be presented in suitable business formats and will use business terminology accurately. To achieve D2 you will have demonstrated an effective approach to independent research and study and will have met the deadline to submit the tasks and achieve the unit assessment criteria. Task 3 (LO2: 3.1, 3.2 and 3.3 and M2, M3, D2)

As a service manager of CA Limited, you have been asked to write an essay on the following: 1. Assess the benefits of teamworking for an organization such as XYZ Limited. 2. Demonstrate working in a team as a leader and member towards specific goals, dealing with any conflict or difficult situations. 3. Review the effectiveness of the team in achieving the goals.

To achieve M2, you will have used a suitable techniques to explore the nature of skills and attributes needed for leadership ( P5 ) To achieve M3, you will have demonstrated working in a team as a leader and dealing with any conflict or different situations. To achieve D2, you will have demonstrated an effective approach to independent research as evidenced from the citations and reference list and study and you will have met the deadline to submit the tasks and achieve the unit assessment criteria. Task 4 (LO2: 4.1, 4.2 and 4.3 and D3)

Prepare a presentation using powerpoint slides to explain the factors involved in planning the monitoring and assessment of work and performance; plan and deliver the assessment of the developemt needs of individuals and evaluate the success of the assessment process.

To achieve D3, you will have demonstrated evidence of creative thinking in relation to how you will evaluate the success of the assessment process.

Evidence checklist
Summary of evidence required by student
Evidence presented
Task 1
To prepare documentation to select and recruit a new member of staff, assess the impact of legal,regulatory and ethical considerations to the recruitment and selection process.

Task 2

A briefing paper to explain the skills and attributes needed for leadership, leadership styles and ways of motivating staff to achieve objectives

Task 3

To assess the benefit of teamworking for an organisation, dealing with any conflict or difficult situations and the review of effectiveness of teams in achieving their goals.

Task 4

To prepare a presentation, explaining the factors involved in planning, monitoring and assessment of work and performance.

In addition to the above PASS criteria, this assignment gives you the opportunity to submit evidence in order to achieve the following MERIT and DISTINCTION grades

Grade Descriptor

Indicative characteristic/s

Contextualisation
M1 Identify and apply strategies to find appropriate solutions Effective judgements have been made.

An effective approach to study and research has been applied. To achieve M1, you will make effective judgements about how to prepare documentation to select and recruit a new member of staff in a company such as XYZ Ltd. (Task 1)

M2 Select / design and apply appropriate methods / techniques Appropriate learning methods/techniques have been applied. To achieve M2, you will have used suitable techniques to explain the skills and attributes needed for leadership and compare the leadership styles for different situations the details will have been used to inform the presentation and the briefing paper for XYZ Ltd. (Task 2)

M3 Present and communicate appropriate findings
Communication is appropriate for familiar and unfamiliar audiences and appropriate media have been used. To achieve M3 the work you present will be presented in suitable business formats and will use business terminology accurately. (Task 3)

D1 Use critical reflection to evaluate own work and justify valid conclusions Conclusions have been arrived at through synthesis of ideas and have been justified.

Realistic improvements have been proposed against defined characteristics for success. To achieve D1 you will have drawn conclusions which draw out the links between recruitment and selection and the skills and attributes needed for leadership,and the effectiveness of the team in achieving the goals. You will provide an evaluation of the assessment process which will suggest how this knowledge might be of value to XYZ Ltd. (Tasks 1,2,3 & 4)
D2 Take responsibility for managing and organising activities Activities have been managed. To achieve D2 you will have demonstrated an effective approach to independent research and study and will have met the deadline to submit the tasks and achieve the unit assessment criteria. (Tasks 1, 2, 3 & 4)

D3 Demonstrate convergent /lateral / creative thinking
Effective thinking has taken place in unfamiliar contexts.
To achieve D3, you will have demonstrated evidence of creative thinking in relation to how you will evaluate the success of the assessment process.

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  • Date: 17 June 2016

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