staff Essay Topics

Improving Communication on Overloaded Staff

When the number of employees is to short compared to the tasks they have to accomplish, there is really a tendency to have overloaded employees which, in consequence, produce unaccomplished tasks. In the end, the burden only accumulates and the company shoulders them all. As the manager, I am not allowed to get more employees… View Article

How a Contact Centre can improve staff retention?

Introduction Background of the problem Employee retention can be defined as the ability of firms to maintain their employees over a certain period of time. Ultimately, in the modern society, the business sector is changing drastically predominantly characterized with competition. This dynamic competition has forced organizations to outsource employees from other firms hence, making it… View Article