Skills and Characteristics of Mental Health Human Service Workers Human service workers are people who are chosen to work with people. Human service workers help clients become more self-sufficient. The workers are there to help what issues the client is currently experiencing to be handled with some ease. Human services workers evaluate and plan, put the plan into action, and provide emotional support (Moffat, 2011). These workers help in the mental health care because they allow the person to become a part of their treatment and believe that someone is on his or her side.
Human service workers work in many capacities in the mental health care system and other agencies. They have to meet clients at the level in which they understand and operate. They not only help the client, but also help bridge family input to help the client adjust. Human service workers become vital in the recovery process. Human Service Workers in the Mental Health Service are social workers who strive to make better options for their clients.
They help the client obtain the treatment they require and in some instances if family connections are needed they help restore him or her.
Human service workers become a part of a client’s life until he or she can enter mainstream America and survive on his or her own. Surviving on their own may not always be an option and the assistance of other agencies, families, and workers are vital to the client’s survival. The human services worker is like a life coach to the client. Each session has to provide them with a life skill and an assignment for them to complete. This is part of the recovery process because there is an ending to this process. It is done in stages, and it is a lesson learned every time.
The human services worker becomes a part of the client’s life but must recognize that once the session ends he or she progresses on to the next client and assist them with their concerns. The client has to know that in that moment that he or she matter. Personal characteristics of people differ for those of a career in human services. Human service workers have to understand that a career in this field is a calling and not a choice. To work with people and make them feel as if they matter is a calling and not something they choose to be good at.
Human service workers have to be personal, friendly, willing to go the extra mile, and fight on behalf of the client. The person has to relate to people and understand his or her level to understand. The characteristics that I feel are most important are able to meet people on their level and know that sometimes you have to change your manner of speech. Empathy is a characteristic is useful in being a human services and one that I do not show very often. I have sympathy, but empathy is something that I personally have to work on.
In addition to the empathy leadership is a characteristic and the most important is communication. You must be able to communicate with the client, your peers, and other agencies to complete your task of helping your client. Empowerment would be a huge characteristic as well. This will give you a feeling of being able to do what needs to be done within your scope of available resources. This makes human service workers effective in the jobs they do and meeting the needs of the clients they assist. I know you must separate your personal feelings from your professional feelings.
An effective worker knows how to separate them and make sure that the lines do not cross. Human service workers are needed to help with facilitating the assistance that some clients need and without their help agencies would not be able to be effective. Human service workers have a definite position and the must also exhibit certain characteristics that make them worthy of the position they hold as well as the work they do. The thought process for human services can occur in different manners. Most agencies that provide human services are nonprofit.
One of the largest nonprofit organizations that help in human services is the church. They may not provide mental services but the do provide assistance and are also able to direct individuals as well as families to other agencies that may also offer assistance. The church in its capacity may provide living arrangements, food vouchers, or even some travel expenses. The church will help those in the community it is in or the members who attend. The church I am most familiar with is my church. The church has a benevolent committee that assists members as well as others in the community.
If there is a need the church tries to fulfill that need. Our benevolent committee will meet with the person who has a need, such as paying their electrical bill. The person needs to provide a copy of his or her electrical bill for review. They also have rules and guidelines as well and one rule is that you cannot request the assistance of the committee but one-time within a 90 day time frame. Special circumstances occur in agencies whether private or public services and will be dealt with on a case by case basis. Example of how services are provided. A family had come to the area, and they were struggling.
The husband was the only one working at a minimum wage job, the wife was pregnant, and he and she were about to be evicted from his and her apartment. The attended church but no one knew his and her struggle. Upon learning in their struggle it was learned that they did not have a fully furnished apartment. Our benevolent committee was notified of this and went into effect. They assisted in getting the apartment rent current, paid the electrical bill, and other necessities bills that were not current. The family was then taken to the grocery store and other cleaning supplies.
The church family, which was not a part of the benevolent committee but saw the need went into effect and donated furnishings to the family, which included living room furniture, dining room furniture, and bedroom furniture. These items were much needed and the family truly appreciated them and as things occur when you believe in a higher power the husband was offered employment that allowed him to leave his minimum wage job. The services of the church as a nonprofit human services advocate shows that help is available. Mental Health Services are most commonly linked to human service workers.
Mental Health Services can be a good option to some, and it can also follow under corrupt actions by family members who abuse the assistance offered. The good is offered by mental health services and the human service workers who work on their behalf is funded by the states. Human service workers who work for the state and help families apply for services and funds that are available for their way of living. The state funded agencies will allow clients to have housing at a reduced amount as well as qualify for Medicaid, food stamps, and a government checks.
These checks give the client a level of freedom and a normalcy to living. Social Security Disability (SSI or SSDI) is offered to families whether they are children or adults. Not everyone qualifies for these benefits, but it is the job of the human services worker to help with filing for these services and the individual to supply the worker with the information needed to ensure services are provided. I know of a child who was born prematurely, and she was able to obtain SSI benefits due to her being born before the mothers estimated due date.
This provided the mother the option to purchase items needed for the child. The above is the good that comes from receiving SSI. There are some corrupt individuals who receive disability checks. I say corrupt because the person who helps oversee the individuals that receive the checks does not use them in the manner in which who are supposed to. The human service worker does not have any control over the individuals and who they designate as his or her caretaker. I know of a family in which they receive five SSI checks in their household.
However, the person designated as the caretaker does not take care of the individuals who receive the checks. Their household bills are never current and they never have enough to make ends meet until the end of the month. However the caretaker does just enough to keep the family a float and uses the majority to take care of her family. For example the family in which the five checks are disbursed to have had to move from a three bedroom home to a two bedroom home because they were evicted. The eviction did not come due to the monies not being available, but because the monies were not used to pay rent.
The family runs the risk of their utilities disconnected every month as well as the cable television services. The family also receives food stamps, but whenever you visit the family they are always hungry. The amazing thing in this is that the caretaker was recently able to have two new cars added to her household that require a monthly payment yet the caretaker is not willing to provide any transportation services for the individuals who receive the disability checks. This issue is a common known issue among the family yet when the other family members approach her she rejects this information.
Adult protective services have been contacted and visits have been made to the house. The caretaker however is always able to pull off a well taken care home. The case manager assigned to the family cannot make any changes to the way the house is run because the person whose name appears on the check is within her sound mind. The effects this type of behavior has on the human services worker is that they work so hard to obtain services for the individuals, and the services are not being disbursed properly.
The human services must make sure that in their evaluation they take into consideration the needs of the client and that the needs are being met. Human services workers can be seen as saints in the eyes of some clients and the devil in eyes of others. Human service workers must have the insight to determine legitimate cases yet it is not totally up to their discernments. Human services workers require some type of documentation to support their finding. The findings can be related to mental health services, medical services, and household services.
The services have to be justified because many of these services are provided by nonprofit agencies. Everyone wants to feel as if they matter. I believe the goal and the priority of the human service worker. The client has issues or he or she would not have been looking for the help. The skills that the human service worker passes on to the client are useful and become useful to the client. The client begins to gain some self-respect and self-esteem about themselves. They start approaching life differently.