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Singapore And Italy Cross Culture Communication Problems Cultural Studies Essay

Categories Communication, Culture, Essay, Italy

Essay, Pages 29 (7151 words)



Essay, Pages 29 (7151 words)

Singapore is the smallest state in Southeast Asia with an merger of 63 islands ( Economy Watch, 2010 ) . The distance between Singapore and Italy is about 9365.5km apart ( Bosrock, 2006 ) . Despite the distance, there are a batch of Italian houses puting up their flagships and execute otherA concern maps in Singapore. Based on the Straits Times article on 22nd April 2009 on ‘Singapore, Italy part trade ‘ , it states that both states are looking at R & A ; D to hike their economic prosperity and are seeking to work together to happen new patents and merchandises that can be commercialized.

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As per Lombardy ‘s President Roberto Formigoni in the article, said that “ Singapore is strategic for Italy, particularly in leveraging on Singapore ‘s cognition of, and dealingss with, China and Vietnam ” . This shows an illustration of a strong bilateral relationship between both states. ( Prime Minister Office, 2009 )

However, being said that, there are still jobs happening during daily operations in footings of communicating between Singaporean and Italians. This paper will concentrate on the inter-relationship communicating barriers faced by both Singaporeans and Italians in a peculiar organization.


Overview of Singapore

Singapore and Europe had great history links since 1869 when Singapore was still a major trading and transporting port. ( Hanson and Curtis, 2010 )

After about 150 old ages under the British Colony, Singapore emerged as a State in 1965. ( Rogger, Year non stated ) Therefore, this may portray a delusory imagine of Singaporeans as looking more ‘westernized ‘ . However, on the other manus, younger coevalss of concern people in Singapore are normally more experience in interacting with people and are more flexible and open-minded to execute concern with aliens.

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( Katz, 2007 )

Singapore is a widely distributed society where people live harmoniously and interactions among different races are normally seen. Singapore holds a diverse population due to immigrants of the yesteryear has given the topographic point a mixture of 3 major racial groups dwelling of Chinese, Malay and Indians who does non treat a individual dominant national individuality ( Warnstam, 2007 ) .

In order to make concern successfully in a multicultural state like Singapore, it is of import for all to understand the different cultural traditions, imposts, every bit good as background of each race groups. This will forestall unneeded struggles.

Languages Used in Singapore

English, Mandarin, Malay and Tamil are the four functionary linguistic communications that are normally used in Singapore. Singapore besides has its ain trade name of spoken English, which is known as Singlish. It is rather different from English in its speech production speech patterns and grammar.A

Religion in Singapore

Although spiritual groups are capable to authorities examination and some spiritual religious orders are restricted or banned, Singapore is still a state which by and large allows spiritual freedom ( U.S. Department of State, 2010 ) . The faith diverseness in Singapore consists of Chinese temples ( Buddhism, Confucianism, Taoism and ancestor worship ) , Islam, Hinduism, Christianity and others which comprises of Jews and Sikhs, etc ( Lepoer, 1989 ) .

Culture and Society of Singapore

The Family

The common traits of Singaporeans are that the constructs of harmoniousness, common security and working in groups are more of import than that of moving as an person. The household represents the centre of the societal constructions which strongly emphasizes in integrity, trueness and regard for the aged ( Kwintessential, Year non stated ) .


Kiasu is a term frequently used by Singaporean to depict the societal attitude of Singaporeans who are frequently afraid of losing in anything or in any state of affairs ( Warnstam, 2007 ) . Harmonizing to Warnstam ( 2007 ) , the term Kaisu refers to both positive and negative intension ; some suggest the attitude of being Kiasu reflects the strong work moralss and fight within each Singaporean. Whereas, others might experience that being Kiasu leads to a graceless society.A

Concept of Face

‘Maintaining face ‘ dramas an of import portion of the Singapore civilization. As per Craig ( 2004 ) , the construct of face is being measured as of one ‘s internal quality, position, good name, and good character. To forestall from losing face, Singaporeans tends to command their pique and behaviour in public and will non knock people straight on the face ( Warnstam, 2009 ) . Therefore, communicating is conducted indirectly. In Singapore, face does non affect strictly on personal pride but involves the state and its whole population as it promotes group harmoniousness and solidarity.A


Singapore values the diverseness of its people and frequently stresses the importance of accepting difference amongst its diverse population of people from different races such as Chinese, Malay and Indians. Despite the avoidable separation of some groups, Singapore serves as an ‘umbrella ‘ civilization creates a sense of belonging among all Singaporeans ( Warnstam, 2007 ) .

Singapore Education System

Singapore used to implement traditional British based instruction system ( Pakir, 1993 ) . Soon, the instruction system in Singapore has evolved to a broader based instruction with more flexibleness and diverseness. The typical characteristic of the Singapore instruction system is based on the bilingual policy which was implemented in 1966 ( Pakir, 1993 ) . Main average linguistic communication, besides known as English is made compulsory for pupils to take up in order to be able to pass on with other races and particularly with aliens ( Pakir, 1993 ) . This had provided a batch of aid to Singaporeans to pass on efficaciously with fellow Singaporeans that will forestall any unneeded struggles due to miscommunication. As English is a widely used linguistic communication internationally it besides allows Singaporeans to pass on good with aliens around the universe. Another linguistic communication normally introduced to the instruction system, based on the race of the pupil, the female parent lingua linguistic communication which includes Chinese, Malay, and Tamil. This helps to keep the values of the several racial groups locally.

Students will go to basic instruction for 6 old ages after pre-school which normal last for 2 old ages and following on into secondary school, etc. ( Singapore exiles, Year non stated ) . However, instruction does non merely stop after graduating. Singaporeans have many chances for farther preparations as the authorities in Singapore focal points on developing its work force so as to increase productiveness every bit good as making a skilled work force to increase planetary fight.

Singapore Politicss

Singapore had her first elections in 1959 after being granted full internal self-governance ( Singapore elections, Year non Stated ) . The ruling party in the state is the People ‘s Actions Party ( PAP ) that is lead by Mr. Lee Kuan Yew. He is besides the present curate wise man, a place created by his boy, Lee Hsien Long when he became Singapore ‘s 3rd premier curate. There are 4 resistance parties in Singapore. They are viz. the workers ‘ party ( WP ) , Singapore Democratic Alliance Party ( SDA ) , Singapore Democratic Party ( SDA ) , Democratic Party ( SDP ) and Democratic Progressive Party ( DPP ) . Singapore was recognized internationally through fall ining the United Nations, followed by the Commonwealth in 1965. ( CIA ; World fact book, 2009 )

The unicameral Parliament presently consists of 84 members elected on the footing of cosmopolitan grownup right to vote, and up to nine “ nominated ” members of Parliament. A constitutional proviso assures at least three resistance members, even if fewer than three really are elected. Since 1997, under this proviso, a “ non-constituency ” place held by the resistance was filled till the last election held on May 6, 2006. In May 2006, during the general election, the regulating party, People ‘s Action Party ( PAP ) won 82 out of the 84 seats. The president appointed nominative members of Parliament from amongst those campaigners by a specially selected commission. Nominated members of the Parliament ( NMPs ) enjoy the same privileges as members of the Parliament but are unable to vote on any constitutional affairs or outgos of financess. The maximal term of the Parliament is 5 old ages whereas the NMPs service for a two-and-a-half-year term. Voting has been made compulsory since 1959. ( Bureau of East Asian and Pacific Affair, 2010 )

Singapore is a democratic society but some sees Singapore as a “ intercrossed ” state comprises of both dictatorship and democracy. The present Singapore enjoys political stableness which attracts many investors and foreign endowments to work and put in Singapore.

Overview of Singapore EconomyA

Despite the little geographic size of the state and little domestic market, Singapore non merely has strong international trade links with many states. Singapore Economy is besides one of the most comfortable states globally. Singapore was ranked 3rd in 2009 as being the most competitory economic system in the universe by the universe economic forum ( Perris and Wong, 2010 ) .

Harmonizing to the World Bank “ Doing Business 2010 Report, ” Singapore economic system is considered to be the easiest to make concern in. Some favourable findings about Singapore stated in the study ( Economy Watch, Year Not Stated ) :

Ranked No.1 for holding the most unfastened and broad economic system for international trade

Ranked No.2 as the economic system with the bestA investmentA possible

Ranked # 1 in Asia and # 4 in the universe for holding low degrees of corruptness in the economic system

Singapore does non hold any natural resources. However, due to its strategic location and authorities policies, it had become a hub of foreign investings. The local authorities patterns a pro-foreign investing and export-orientated economic policy which helps to pull a big graduated table of foreign investings despite a high operating cost. For illustration, United States have invested about $ 106.5billion deserving assets in the service and fabrication sectors ( Bureau of East Asian and Pacific Affair, 2010 ) .

Other factor that attracts the foreign investors to put in Singapore is for its skilled workers, advanced substructure, political stableness and corruptness free authorities ( Bureau of East Asian and Pacific Affair, 2010 ) .

Hierarchy and Structure of Singapore Companies

In Singapore, companies operate in a top-down construction whereby the senior direction in the company does all major decision-makings. Respect is given prior to the senior members of the group and is ever being introduced foremost. As practiced in Singapore, it is ever polite to stand when a superior functionary arrives at a locale and to be seated after the of import forces is seated.A

Unlike other states, adult females besides play an of import function in the work field and are given opportunities to keep managerial places in the organisations. Under the just employment jurisprudence in Singapore, there is no bias against gender, age and race during employment.

Singapore Business Practices

In Singapore concern civilization, edifice of personal relationships is considered more of import that the company that you represents ( ASAG-biotech web, Year unknown ) . During concern state of affairss, a light handshaking is used ( Warnstam, 2007 ) . Singaporeans love to dicker and higgle during dialogues. ( Katz, 2007 ) Whilst in concern treatment, Singaporeans appears to be unagitated and barely reveals their emotions. It is besides considered really ill-mannered to talk aloud or disrupt during a conversation.A

It is of import that concern cards are being inspected carefully before seting them off as it represents a signifier of regard and acknowledgment of the individual. Name cards should be held with both custodies and present to the receiver with the right print confronting to him / her. Name cards should be placed on the table alternatively of jostling into pockets or bags as a signifier of regard. It is besides of import to wait and be introduced by the host. Intensive oculus contact with a senior direction or an aged is considered a mark of discourtesy. In order to demo a signifier of regard, it is of import to cognize how to recognize a individual name based on his / her race. For illustration, recognizing via family names is necessary during the first meeting with Singaporean Chinese. Gifts are acceptable in most organisations. However, gifts to authorities employees may be considered as graft and is prohibited in Singapore ( Warnstam, 2007 ) .

Singapore Working Practices

In Singapore Business society, promptness is highly of import and attempts should be made to get early or on clip. Appointments should be made in progress. Should at that place be any late reachings, it is of basic courtesy to inform the other party and besides to rede the latest arrival clip. The typical office hours are usually between 9:00a.m. to 5:00 autopsy from Mondays to Fridays that consists of an hr tiffin interruption in between. Some offices will besides run on Saturdays particularly in the morning.A

Overview of Italy

Italy used to be diverse culturally, economically and politically. However, today, the Italians are mostly homogenous linguistically and sacredly. Italy has the fifth-highest population denseness in Europe, with an approximative population of 60 million people ( Iexplore, Year non stated ) . Minority groups are little. The largest group belongs to the German-speaking people of Bolzano Province and the Slovenes around Trieste. There are besides little communities of Albanian, Greek, Ladino, and Gallic beginning. Although in-migration has been increasing in recent old ages, the Italian population is still worsening due to low birth rates. ( US section of State, 2010 )

Brief history of Italy

Through the resulting old ages, legion swayers from beyond the Alps, with or without the consent of the pontificate, failed to enforce their authorization. Throughout the 14 and 15th centuries of campanilismo ( local nationalism ) , merely a minority of people would hold heard the word “ Italia. ” Loyalties were preponderantly provincial. However, there were elements that made a strong contrast to the universe beyond the Alps that is a common legal civilization, high degrees of ballad instruction and urban literacy, a close relationship between town and state, and aristocracy who often engaged in trade. ( Anonymous, Year non stated )

There are three characteristics, in peculiar, from this period that solidified the impression of a incorporate civilization. First, it was the maturing of the economic development that was originated in the early centuries. With increasing urbanisation, the northern and cardinal Italian trade, industry, and fiscal capitalist economy continued with extraordinary energy and have singular influence throughout bulk of the Mediterranean countries and Europe as a whole. It was a development that served as the necessary preliminary for the enlargement of Europe beyond its ancient bounds at the terminal of the 15th century. Second, the extension of de facto independent city states, which, whether as democracies or as powers ruled by one individual or household, created a powerful feeling upon coevalss and descendants. Finally, allied to the motions stated above, it was in the fifteenth and 16th centuries that civilisation of the ‘Italian Renaissance ” was born from this society, which was to be exported to the remainder of Europe. ( Anonymous, Year non stated )

Cultural Relationss

Many states and peoples have conquered and occupied Italy over the centuries, and therefore, doing the Italians to resent each of these vanquishers. Even so, they intermarried with them and accepted a figure of their imposts. ( Salamone )

Culture of Italians

Cultural Italians make up approximately 95 % of the population, and the largest ethnics minority of the Romanians ( officially 1 % , nevertheless possibly double that ) . There is an increaseing moving ridge of in-migration from the EU states of Eastern Europe and illegal in-migration from the south-eastern Europe and northern Africa are increasing.

Appearances affairs in Italy and holding a good image ‘bella figure ‘ is really of import. And you will probably be judged non merely by the smarting of your apparels and accoutrements, but besides by the general manner and demeanor. Social etiquette is by and large energetic but besides slightly formal. ( Italy )

Economy of Italy

Italy started to industrialise quickly after 1945, traveling off from the traditional agribusiness, until a point where less than 5 % of the population is engaged in agribusiness. The bulk of these populations live in the South of Italy, which is well poorer than the remainder of the state. Their chief harvests are sugar Beta vulgaris, wheat, tomatoes and fruit ( particularly grapes. Majority of the grapes are used for vino, which Italy is a taking manufacturer ) .

Italy continues to trust to a great extent on the export of manufactured goods, although the touristry industry is basking a major place alongside other service industries such as fiscal services, along with most western European economic systems. Their strengths are peculiarly in advanced fabrication techniques and systems, high-quality design and preciseness technology.

Most of the industrial natural stuffs and more than 75 % of energy demands are imported. The Italian ‘s economic system has been sulky since 2000 with growing in 2009 of 5 % and is expected to drop farther. The rising prices in 2009 was merely under 1 % and the unemployment rate is 7.5 % .

Despite uncertainties about the size of its turning budget shortage ( public debt is 105 % of GDP ) in Europe, Italy was among the establishing members of the Euro-zone in 1999. The current authorities has enacted some reforms to better fight and growing. ( Italy Travel Guide )


The official linguistic communication in Italy is Italian, and bulk of the population ( about 93 % ) are native Italian talkers and about 50 % of population speaks a regional idiom as female parent lingua. As many of the idioms are reciprocally unintelligible and are considered by linguists as a separate linguistic communication, therefore it is non officially recog



90 % of the populations are Roman Catholic, and the remaining of the populations comprises chiefly of Jews, the turning population of Muslims, Orthodox and Eastern Rite Catholics.


The type of authorities in Italy is parliamentary democratic democracy. The major political parties: Peoples of Freedom ( Popolo della Liberta ) , Democratic Party ( Partito Democratico ) , Northern League ( Lega Nord ) , Italy of Values ( Italia dei Valori ) , Union of Christian and Centre Democrats ( Unione dei Democratici Cristiani vitamin E di Centro ) , Communist Refoundation Party ( Partito della Rifondazione Comunista ) . ( _ )

Political Doctrine

There is different types of political doctrine that existed in Italy are chiefly classless socialism / communism and chauvinistic fascism.

One of the illustrations is Benito Mussolini. He ruled as a dictator of Italy from 1922 to 1943 and his political doctrine, which he called fascism, was based on the entire domination of the authorities in all domains of political, societal, economic, and cultural life. The Italians respects him as a hero in the initial phase until he was driven by the authorities before the terminal of World War II. ( Benito Mussolini )


At present the Italian school system is divided into four degrees: A

Kindergarten / Preschool ( Scuola Materna )

For kids aged three to five, the scuola materna provides optional instruction for kids and every kid is entitled to a topographic point. It is non mandatory for a kid to go to preschool but most parents enrol their kids in a scuola materna. Preschool in Italy is free except in private schools.

Primary school ( scuole elementare )

School in Italy is compulsory from the age of six onwards. Recent statute law alterations means that kids may get down scuola primaria from the age of five and a half onwards ( this is to convey Italian schools in line with European schools sing school go forthing ages ) . Primary school stopping points for five old ages. Student had to go through an test at the terminal of 5th twelvemonth before they could come on to secondary school.

Lower secondary ( scuola media )

Attendance at lower secondary school ( scuola media ) is compulosry for all kids between the ages of 11 to 14. Students are required to go to 30 hours of categories per hebdomad, though some schools may offer extra categories if there is demand ( up to 40 hours ) .

Every term, each pupil receives a instructor ‘s study sketching their aptitude, behaviour and accomplishment. At the terminal of the 3rd twelvemonth, pupils sit a standard scrutiny dwelling of written documents in Italian, every bit good as tests in mathematics, scientific discipline and a foreign linguistic communication.

An unwritten test is besides administered in all topics except faith. Successful pupils are awarded their lower secondary school sheepskin ( diploma di licenza media ) and travel on to upper secondary school.

Upper secondary school ( scuola superiore )

Upper Secondary School ( scuola superiore ) involves between three and five old ages of attending. Students do an obligatory two old ages ( biennio ) of general surveies follow by an optional three old ages ( triennio ) of specialized instruction. Students have to take at this clip which type of class they want to analyze, depending on whether they are believing of traveling on to university afterwards, or if they are looking at obtaining a vocational making. State school in Italy is free until the terminal of primary instruction. School in Italy is mandatory until the age of 16.A ( Italian Education & A ; Schooling in Italy )

Introduction of Organisation ABC

In 1912, founded in Italy, Florence, Organisation ABC is one of the universe ‘s prima and well-established luxury trade names. The trade name designs, industries and distributes extremely desirable leather goods ( pocketbooks, little leather goods, and baggage ) places, ready to have on, silks, tickers and jewellery. The company distributes through a web of carefully selected and straight operated shops in major markets throughout the universe and offers sweeping merchandise through franchise shops, duty-free dress shops, taking section and forte shops.

In 2009, there are a sum of 283 straight operated shops all over the universe.

Organisation ABC in Singapore

In Singapore, ABC has two direct operated shops and is one of the smallest parts among the Asia Pacific. Within the office and retail shops, there are a sum of 200 employees. Cross-cultural Issues faced between Singapore and Italy ( Florence )

As introduced, since ABC administration is a multi-national administration, the employees within the administration have to work with people around the universe really often. The employees largely communicate to the foreign spouses through emailing and phone calls to go through down information ‘s from caput office to administer to the remainder of the parts.

One of the jobs Singaporean employees working in ABC administration faced while working with the Italians ( Target state: Singapore and Italy ) is the clip zone differences between the two states. Between Singapore and Florence, Singapore is six hours in front of Florence. ( http: //www.happyzebra.com/timezones-worldclock/difference-between-Singapore-and-Florence.php )

As the employees within the administration are required to pass on to Italy often, Singaporeans will ever hold to suit to the Italians ‘ timing ( which is six hours subsequently ) to finish any undertaking assigned. For illustration, section XYZ received a cargo from Italy and had found that the props inside were damaged and some parts were losing.

Based on the administration ‘s corporate guidelines, the Singaporean squad was supposed to put up the props within the hebdomad to establish the run together with the remainder of the universe. Therefore, without any hold, the Singaporean squad instantly contacted the Italians through phones to foster discussed on the replacing on the damaged parts and the missing props.

The whole procedure of acquiring the Italians to replace the losing props and damaged parts took about a hebdomad through electronic mails and phone calls. In frequent instances like this, the Singaporean squad finds it difficult to pass on with the Italians through the electronic mails as it leads to concern holds, misinterpretations and amendss to commercial and personal relationships. They feel that the concern determinations are often delayed due to a deficiency of response to e-mail ensuing from the clip differences for both states and particularly during summer interruptions in Europe.

During summer interruptions, it is really hard for Singaporeans to in contact with person who is the lone in-charge in a class whom had gone for summer interruption. Despite holding vacation seasons, there will be no replacings to assist out the employee ( who is off for summer holiday ) , to entree any enquires from the remainder of mercantile establishments stationed overseas. As such, jobs are frequently non being able to work out instantly and therefore, in this scenario, the simple demand of replacing the losing props and damaged parts are delayed for a hebdomad and non able to run into the needed clip for installing. With back uping article, “ Email civilization may harm concern ” clearly explained that quality of the content of some electronic mails sent is frequently at mistake as many of import electronic mails contains no agency of pulling the receivers ‘ attending to their significance.

When the Singaporean squad communicates to the Italians over the phone, they will besides confront jobs of communicating barriers between both states. During conversations, most Singaporeans normally speak in English while most Italians are excessively used to, talking in their first linguistic communication, which is Italian.

With the difference in speech patterns and pronunciation, Singaporeans frequently faced jobs such as seeking to understand what the Italians are conveying with the difference in articulating vowels. This highlights the inability of Italians to distinguish words distinguished in English entirely by the vowels ( e.g. , sheep – ship, beg – bag, etc ) . This in bend, leads to intelligibility jobs as their inclination to hold a small parasitic vowels at the terminal of every English words, particularly those stoping with a halt consonant ( e.g. , in did, large, etc. ) .

This is a characteristic is frequently typically emphasized in stereotyping of the Italian speech pattern in English. ( hypertext transfer protocol: //www.openstarts.units.it/dspace/bitstream/10077/3228/1/06Busa.pdf ) . Therefore, this creates a job to the Singaporean squad as they frequently mistaken what the Italians are conveying during the phone conversation. They will merely understand the existent significance of what they were mentioning to, after a back uping electronic mail had been sent by the Italian squad consisting of better elucidation and understanding on what is being emphasized through the phone conversation.

Following, we will be doing cultural differences comparing on Italy and Singapore utilizing Geert Hofstede theoretical account.

Geert Hofsted Cultural Dimensions

Power Distance Index ( PDI ) is the extent to which the less powerful members of administrations and establishments ( like the household ) accept and expect that power is distributed unevenly. It suggests that a society ‘s degree of inequality is endorsed by the followings every bit much as by the leaders. Power and inequality are cardinal facts of any society and anyone with certain working experience or interaction will be cognizant that ‘all societies are unequal.

Individualism ( IDV ) is the antonym of Bolshevism. Neckties between persons are loose: everyone is expected to look after him or herself and his or her immediate household. On the collectivized side, we find societies in which people from birth onwards are normally cohesive in groups and frequently drawn-out households members continue in protecting them in exchange for unquestioning trueness. The word ‘collectivism ‘ may hold no political significance but it is mentioning to the group, but non the province. Again, the issue addressed is cardinal, sing all societies in the universe.

Masculinity ( MAS ) is the antonym of muliebrity and it refers to the distribution of functions between the genders which is besides a cardinal issue for any society to which a scope of solutions are found. Surveies revealed that adult females ‘s values differ from work forces ‘s values which work forces ‘s values from one state to another contain assertiveness, competitiveness whereas adult females ‘s values on the one other side tend to be modest and caring. The assertiveness and fight pole has normally been referred as masculine while modest and lovingness is normally referred as feminine.

Uncertainty Avoidance Index ( UAI ) deals with a society ‘s tolerance for uncertainness and ambiguity ; it finally refers to adult male ‘s hunt for Truth. Uncertain state of affairss are fresh, unknown, surprising, and different from usual. Uncertainty avoiding civilizations try to minimise the possibility of such state of affairss by rigorous Torahs and regulations, safety and security steps. Peoples in states which face uncertainness are besides more emotional while people whom are receptive of uncertainness are more tolerant of sentiments different from what they are used to. There are few regulations to adhere to and people within these civilizations are more phlegmatic and brooding.

Long-run Orientation ( LTO ) versus short-run orientation: this 5th dimension was found in a survey among pupils in 23 states around the universe, utilizing a questionnaire designed by Chinese bookmans it can be said to cover with Virtue regardless of Truth. Values normally associated with Long Term Orientation are thrift and doggedness while values associated with Short Term Orientation are regard for tradition, carry throughing societal duties, and salvaging one from embarrassment. Both the positively and the negatively rated values of this dimension are found in the instructions of Confucius, the most influential Chinese philosopher ; nevertheless, the dimension besides applies to states without a Confucian heritage.

[ hypertext transfer protocol: //www.geert-hofstede.com/hofstede_italy.shtml ]

Geert Hofstedea„? Cultural Dimensions

The World Factbook 2002

A The Buddhist-Shinto societies besides have an extra Dimension, that of Long Term Orientation ( LTO ) . Geert Hofstede added this Dimension after the original survey, and it was applied to twenty-three of the 50 original states in his survey. The Buddhist/Shinto Countries of Taiwan and Japan have LTO as the most closely correlating Dimension.

Differences between Singapore and Italy: Hofstede ‘s Cultural Dimensions:



















Based on the statistics above, there are several differences between Singapore and Italy which will be discussed in as of the followers.

Power Distance Index ( PDI )

Based on the PDI, Singapore has a higher PDI than that of Italy. Even though, Singapore and Italy portions the same facets of hierarchy and a common trait of downward communicating, Singaporeans tends to be more respectful to the senior direction and seniors. On the other manus, Italians are more vocal in their address and they love to roast authorization and with people who are in places of power ( hypertext transfer protocol: //students.depaul.edu/~jborger/ # Individualism ) . To Italians, interrupting petit larceny regulations are a signifier of amusement. However, breakages of regulations are uncommon in Singapore.

Individualism ( IDV )

As individuality is being defined as societies linking people are considered loose, persons in Italy are merely responsible for themselves and their immediate household members ( hypertext transfer protocol: //students.depaul.edu/~jborger/ # Individualism ) . However, Italians have besides minimal positions on Bolshevism in such whereby under people corporate civilizations are born into a group and they will stay the same members of that cohesive group for their full lives. ( hypertext transfer protocol: //students.depaul.edu/~jborger/ # Individualism ) . On the other manus, despite the similarities of Singaporeans on their positions on individuality, being a multi-racial society, Singaporeans are more on the side of being corporate ; in such whereby adult male is to be judged non by his ain character, actions or race. ( hypertext transfer protocol: //freedomkeys.com/collectivism.htm )

A Masculinity ( MAS )

Based on the theoretical account of Hofstede ‘s Cultural Dimensions, Italy has a higher degree of Masculinity than Singapore. Many Italian work forces are still handling adult females with heroism and value machismo. ( hypertext transfer protocol: //students.depaul.edu/~jborger/ # Individualism ) . Despite adult females come ining the work force, the Numberss are kept minimum and merely a few are in a higher direction as they are still sing a ‘glass ceiling ‘ state of affairs. Duties of Italian adult females are chiefly to cook, clean and attention for the kids. In contrast to Singapore ‘s civilization, Singapore is more unfastened to adult females in work force and the figure of adult females working in higher direction is increasing quickly ( hypertext transfer protocol: //www.singapore-window.org/sw00/000115ca1.htm ) .

Uncertainty Avoidance Index ( UAI )

Italy suffered assorted wars, political and economic instability in history. These factors had created an impact on Italians and besides generate fright for the unknown.

By and large, Italians choose to spouse and trades with people that they are more familiar with. Therefore, they will prefer to cognize more about a peculiar individual before pass oning ( hypertext transfer protocol: //students.depaul.edu/~jborger/ # Individualism ) .

As compared to Singapore, Singaporeans are more willing to venture out into puting up ain companies and they are able to take more hazard. This is due to the great attempts of the local authorities. They are promoting citizens to venture out of Singapore, get the better ofing psychological barriers in failure and acquisition from other successful instances ( Chhokar and House, 2007 ) . Hence, there will be lower uncertainness turning away in the state.

Long-run Orientation ( LTO )

Bing an Asiatic state like Singapore ( unlike European states like Italy ) and with a major population dwelling of Chinese, Singapore is chiefly influenced by Confucianism. Conformity, sense of shame, interpersonal duties and responsibility are the features of the Chinese civilization ( Tian, 2004 ) . Influenced by the Confucian civilization, Singapore ‘s rate for individuality and maleness is low but high on the power and uncertainness turning away. Roman Catholic is the chief faith in Italy and hence, long-run orientation in Confucianism does non be in Italy ( hypertext transfer protocol: //www.kwintessential.co.uk/resources/global-etiquette/italy-country-profile.html ) .

Executions to solutions of Singapore

1. Training in International Management

To better employees attitude and behavior to minimise unneeded struggles or misunderstand when covering with other foreign parties.

Social and concern moralss, imposts, etc are some indispensable countries of preparation focal point.

This is of import as it helps to smoothen most day-to-day operational issues which take up a batch of clip in work outing them. Hence, by cut downing clip wastage in work outing unneeded issues, it will let more clip for farther development of concern globally.

Communication Barriers

In the international direction, there are a figure of common communicating barriers, which includes linguistic communication, civilization, perceptual experience and gestural communicating.

Language Barriers

Knowing and understanding the place state ‘s linguistic communication used at the central office of the Multi-national state ( MNC ) is of import to the forces placed in a foreign assignment. Directors who do non understand the linguistic communication that is used in the headquarter will most likely make a broad figure of mistakes. By and large in most states, many MNC are utilizing English as the common linguistic communication for internal communications so that directors can more easy convey information to their opposite numbers in other geographically spread venues.

Written communicating accomplishments has besides been acquiring increased attending as hapless composing communicating tends to be a greater barrier than hapless speaking. For illustration based on the scenario administration ABC, the Singaporean directors find it hard pass oning to the Italians through phone calls explicating the losing props and parts, an email transcript must be followed right after to the Italian on the phone call conversation to explicate in item on the state of affairs so to supply a clearer image to both parties. Singaporean, on the other manus, has a alone linguistic communication, which is the Singlish. Singlish is an English-based Creole integrating Chinese and Malay words ; used informally in Singapore. Many aliens frequently mistook the significance and therefore take to confusion and misconstrue the information. ( hypertext transfer protocol: //en.wiktionary.org/wiki/creole ) In add-on, if written communicating accomplishments are non decently trained, the Italian director will happen it even harder to pass on to Singaporean even after the phone call conversation.

In comparing, as the Singaporeans communicate in English whereas the Italian communicates in their first linguistic communication, Italian, so follow by English in most concern instances. As English is non the Italian ‘s first linguistic communication, most of the Italians find it hard to pass on with the concern spouse and frequently, due to communicating pronunciation, it lead to misconstruing and miscommunication where information is wrongly communicated.

Solution: It is strongly encouraged to direct directors to linguistic communication instruction centre, as it is of import for them to larn to talk or better the linguistic communication used at the MNC central office. Human resource section should direct directors for transverse cultural concern class to better understand how different civilization would impact their functions and day-to-day concern. This aims to steer directors to respond to the different civilization that influences concern relationship, patterns and policies and to supply schemes to utilize it positively to existent life state of affairs.

( hypertext transfer protocol: //www.kwintessential.co.uk/cross-cultural/business-culture.html )

Without feedback we can non hold understanding. Try to promote feedback to let communicators to rectify and set messages within the administration. It is of import to make the ambiance and civilization to bring forth feedback and to larn from each other ‘s errors so to avoid farther convulsion.

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Cultural Barriers

Today, we are all familiar with stereotyping, which is one of the most serious jobs in cross-cultural communicating. Culture affects day-to twenty-four hours activities of corporate communications. For illustration, when directing electronic mails to international clients, do maintain in head on the different significances of words before directing out. Not everyone knows what is the significance of “ counterclockwise ” or “ rather good ” . This may take confusion even in the English speech production states.

To a certain extent, the civilization of the European are non well-supported by the other civilization and make non understand the consequence of national values on work behaviour. For illustration, the Asian do non understand why the European employees drink alcoholic drinks at tiffin clip and is unwilling to compromise to work dark displacement responsibilities. These types of action are normally viewed by people as uneconomical but to those who know the civilization, such action will advance the long-term good of the company, which indirectly means socialising. It is the foreigner that misinterprets such cultural action and therefore, go a barrier to effectual communicating

Solution: Seek commonalties among diverse civilization and learn about the cultural differences among other states. Many civilizations are likewise in many ways and it is of import to seek the common land to set up the bonding between ourselves and the remainder of the humanity. Enterprise and be committed to assist ourselves and others to get the better of the barrier that civilization creates and develop the attitude and accomplishments that are needed to pass on cross-culturally. ( hypertext transfer protocol: //ezinearticles.com/ ? Culture-As-A-Barrier-To-CommunicationHYPERLINK “ hypertext transfer protocol: //ezinearticles.com/ ? Culture-As-A-Barrier-To-Communication & A ; id=55341 ” & amp ; HYPERLINK “ hypertext transfer protocol: //ezinearticles.com/ ? Culture-As-A-Barrier-To-Communication & A ; id=55341 ” id=55341 )

Perceptual Barrier

Percept is a individual ‘s position of world and every person has his ain reading of the universe, with one ‘s ain premises and ideas. As such, perceptual barrier is formed when pass oning to another party, much less to state the other party is a alien with small civilization similarities. He will develop his ain apprehension of the message based on his ain yesteryear experiences and affiliated significances to what was conversed. Therefore, the Singaporean director is to guarantee that the message is efficaciously relayed across to the foreign opposite number as what was meant to be by seting in normally used footings and messages has to be short which will do groking it easier.

Gestural Communication

Gestural communicating is the transportation of intending through agencies such as organic structure linguistic communication and the usage of physical infinite. The common signifiers of gestural communicating are the manus gestures, facial look, position and stands, oculus contact, and even the tone of our voice. Given the distance faced by the Singaporean Manager and the administration headquarter in Italy ; telephone is another common tool of communicating used. The agitated tone of voice can be detected by both parties when there is defeat or a friendly tone is immediately recognized over the telephone when work issues have been resolved. Therefore, due to distance, both parties are non able to detect the organic structure linguistic communication and gestures during conversation. The tone of voice over the telephone therefore becomes of import as it is the lone manner of directing gestural signals. When the Singaporean Manager is talking, the pitch to the voice, the velocity of speaking and volume reflects his emotions at the clip of communicating. Therefore, his message can be ‘read ‘ with these gestural elements in the communicating. ( my ideas on this portion ) In Singapore, the construct of keeping the “ face ” plays an of import portion of the Singapore civilization. The construct of face is being measured as one ‘s position, good name and good character and it should non destroy by misconducting or knocking people in public or straight in the face. Similarly, its besides applies the same to Italy as visual aspects and holding a good image ‘bella figure ‘ is really of import. Social etiquette is by and large energetic but besides slightly formal. ( Italy ) . ( Applicable here? ? Cant define the nexus with gestural communicating. Mention to associate: hypertext transfer protocol: //www.helpguide.org/mental/eq6_nonverbal_communication.htm )

Solution: Take clip to understand and place the people you are/going to work with. Listen to other party. Any other suggestion?

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Solution to work out Communication barrier

Training in International Management

To better employees attitude and behavior to minimise unneeded struggles or misunderstand when covering with other foreign parties.A

Social and concern moralss, imposts, etc are some indispensable countries of preparation focus.A

This is of import as it helps to smoothen most day-to-day operational issues which takes up a batch of clip in work outing them. Hence, by cut downing clip wastage in work outing unneeded issues, it will let more clip for farther development of concern globally.A

Solution to work out clip zone barrier

As Italy and Singapore have a clip difference of 6 hours, the organisation could make a standard operational policy that indicates electronic mails should be responded within a short clip frame. For case, emails received in the forenoon should be replied within the twenty-four hours to avoid holds. Urgent electronic mails should be responded within half of the day.A

During the vacation period, such as the summer vacation, the organisation could implement a different working construction to counter this job. As such, during the long summer interruptions or any other vacations, the peculiar section that handles mercantile establishments, that are stationed abroad, will necessitate at least one individual to work on twenty-four hours displacement to react to the petition from the abroad mercantile establishments. Such agreements could be done as a revolving displacement. Compensation can beA paid in footings of time/day-off or pecuniary agencies to the employees involved

Cite this essay

Singapore And Italy Cross Culture Communication Problems Cultural Studies Essay. (2020, Jun 02). Retrieved from https://studymoose.com/singapore-and-italy-cross-culture-communication-problems-cultural-studies-new-essay

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