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Understand how responsibility of care adds to safe practice.
1.1 Explain what it indicates to have a responsibility of care in own work function. Task of care is to keep the service users safe from harm, to put the services user’s interests/ beliefs initially treating them with self-respect and respect. 1.2 Explain how task of care adds to the safeguarding or security of individuals. Duty of care contributes to safe safeguarding or security of individuals as you will stop and believe prior to doing a job by asking yourself is this right for the service user are they at threat are they safe from damage.
Meaning by following agreed standards and policies that the service user will be less likely to suffer abuse or damage, and if they do happen clear reporting systems remain in place to handle issues raised.
Know how to attend to conflicts or issues that may emerge in between person’s rights and duty of care.
1.1 Describe potential conflicts or problems that might develop in between the duty of care and an individual’s rights. Prospective conflicts are taking individuals choices away like not letting services users select when to go to bed or whether they would like to have a lie in on a morning. This over an extended period would construct animosity and cause possible disputes to develop. Issues are triggered by all parties not being pleased with the result for example an individual on medication requiring an alcohol or someone who’s mobility is bad trying to walk upstairs unaided.
1.2 Describe how to manage risks related to conflicts or problems between person’s rights and duty of care. To handle the dangers include precise recording of disputes or dilemmas, reporting to a senior member of the team Threat Assessments and conversations with the citizen and the households. 1.3 Explain where to get extra support and recommendations about disputes and dilemmas. You can get more information from colleagues, family, social workers and other professionals, policies and procedures and the web.
Know how to react to complaints.
1.1 Describe how to respond to grievances.
You would deal with a complaint by listening whilst giving the person time and respect and having a regard for confidentiality. Recording factual information and then reporting it to a senior member of staff whilst following the complaints policy. Then telling the complainant how they can access the complaints policy and what will happen next and that they fully understand. 1.2 Explain the main points of agreed procedures for handling complaints. The main points agreed for handling a complaint are that complaints are listened to and respected and are time based so it will be dealt with in a documented time frame which can be found in the Complaints Policy in the office. The complaint would be dealt with by a senior member of staff and can be done either formally or informally, but the procedure is a clear recorded document.
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