Oral Communication in Business Essay
Sorry, but copying text is forbidden on this website!
Business communication is done through various avenues including the written word (via Email, letters and reports), the face to face meeting and telephone conversations. It is particularly important when using speech to communicate with others, whether client or employee, that what you say is what you mean, both in tone of voice and words chosen. The most obvious reason to use the spoken word is to give information to another.
How effectively this is done depends on imparting pertinent key points to the listener and giving him or her a clear idea of what the expected result should be.
The client wants to know the status of his order and the employee wants to know the deadline to fill it. Oral communication can also be used to persuade or motive others to accomplish a specific task. By showing confidence through your tone of voice and using open-ended statements and questions, your listener is exhorted to action.
This is particularly effective when speaking with employees regarding a change in the organization.
Make sure they are aware of the benefits and ask them to relate how this will help them in their jobs. The way oral communication is approached can mean the difference between boring your listener to tears or actively engaging their thought processes. Failure to communicate well can be seen as inability to communicate well (Gabbin, 1996). Keeping your listeners entertained is one way to keep them listening.
You do not have to memorize a joke of the day, but simply avoid droning on about numbers or statistics or other “dry” subjects. A company that holds annual employee rallies to boost morale should incorporate both the entertainment and motivation aspects of speech. Reviewing the company’s fiscal state of affairs and thanking employees for their contribution while causing them to think of further ways to improve the future bottom line would create an atmosphere of trust and good will. Motivate, entertain, and leave them looking forward to the next rally!