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A resort is an establishment that provides paid lodging on a short-term basis. The provision of basic accommodation, in times past, consisting only of a room with a bed, cupboard, a small table and a wash stand has largely been replaced by rooms with modern facilities, including en-suite bathrooms and air-conditioning or climate control. The cost and quality of resort are usually indicative of the range and type of service available. Due to enormous increase in tourism worldwide during the last decades of the 20th century, standards, especially those of smaller establishments, have improved considerably.
Resorts are independently assessed in traditional system and these rely heavily on the facilities provided.
Most of the Resort provides goods and services using computer system. It helps to perform task in an easy way with less time consumed. Some companies are become fully automated while others strive for the similar setting. Computer programmers develop things like computer system that the rest of us could use.
The computer programmers tell the users what to do. They make programs that users can easily used or understand. The advent of new technology gave rise to easy and hassle free interaction between and among humans. Whether it is in business, science or what ever task a person takes on the quality and speed of carrying it out are enhanced with automation at the core of this efficient. Today, many systems have used an automation process like using computer system, due to the efficient and accuracy.
World Internet or Web service technology becomes important for living life to provide many kinds of service that facilitates the users to fulfill their needs.
Users can search for many information, do reservation on any hotels or airline, resorts or do online shopping but still it is difficult to use and often require service consumers to spend too much time manually browsing and selecting service descriptions.
WAP (Wireless Application Protocol) define as a worldwide standard for the delivery and presentation of wireless information to mobile phones and other wireless devices. As the world is moving towards a net- centric world, where Internet is becoming a world environment, along with the physical environment which acquires information and knowledge from the Internet, WAP has been designed to enable the user to access those information via mobile phones in a small display and limited keys on the keypad. The tourist may not be able to bring along a huge wireless device such as notebook to check for all travel information including airline and reservation, and travel guidelines because it might be inconvenient to them.
A traveler (tourist, or a businessman) or a local people have to travel quite frequently or not frequently, resorts must operate their services 24 hours a day 7 days a week to fulfill the demand for them and providing excellent service to their customers. Although there are guides provided to the tourist whenever they come to visit General Santos City which consist of many information related to resorts, but sometimes it is difficult for them to do the booking as they have to check for the information about location, room rate, and facilities manually. They will have to look through a pamphlet or ask the local people or counters for information. Sometimes, the travelers may prefer to travel by themselves without guide.
They also have not done the resorts reservation before they travel. Even though there are many ways such as call booking and web service booking online to serve the tourist but since the tourists are not familiar with the places so they might do not know the contact number and difficult to find Internet Café to search the resort’s information. This system could be a tool that can help tourist for their quick booking. Once the tourist arrived in General Santos City, they might directly go to resorts by taxi without booking and sometime may find out that it is full. If they need to go to other places in the city and do the same thing, it would be inconvenient for them.
In line with this, this project suggested that a new tool to be developed to help the traveler do their resort reservation right to their mobile phone.
This project aims to answer and solve the following queries:
▪ What are the basic requirements for resort reservation system via mobile phones?
▪ Is this an easier way to search/browse resort information through mobile phones?
▪ Is this project useful for users to do the reservation system?
The main objective of this study/research is to create or develop a Mobile Resort Reservation System. Specifically this study would like:
▪ To design the system for Mobile Resort Reservation System that will include all information of the resort.
▪ To propose new and useful system or tools by the use of mobile devices.
▪ To evaluate the user acceptance on the mobile reservation system.
This study will focus on a specific resort in General Santos City, to develop Mobile Reservation of resort in General Santos City that will allows foreign and local tourist to access the resort information of room and cottages booking and make room and cottage booking via mobile phone using Wireless Application Protocol (WAP) services anytime and anywhere.
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