Explain how you would handle this situation if you were Charles Renfold.
I can relate to some of the typical attitudes that Sheehy reports appear to be in the work environments because I have experienced some of them myself. Some of my former co-workers did not always believe in customer service. They would sometimes deliberately take their time in executing a simple task just because they did not like a certain regular customer who frequents the establishment. Their were some who would watch the every move of a supervisor or manager, hoping that they do or say something wrong, just so they can go and tell their boss. This was done with the intentions hoping to get them in trouble or possibly even terminated. All of this is a product of the cultural environment we work in.
Describe the policy on smoking that you would recommend to Redwood Associates.
The implications of the work ethic for the future of American business are imminent. A vast number of employees reject the very idea of hard work and long hours. They believe in taking shortcuts or getting something done without much effort, usually by having someone else do it. If the task was a priority for upper level management or the individual would gain some type of recognition for its accomplishment that was the time in which maximum effort was applied. Other than that, most employees would just cruise through the job stuff and wait for the big score. These are just a few of the implications that are drastically affecting business in America today.
Explain how this case would change if what bothers Darlene is not old smoke but the smell of Alice’s perfume or Frank’s body odor.
It is more reasonable to expect workers to be more devoted to their jobs, more concerned with quality and customer service; especially with the state of today’s economic situation in this country. For one, it is the right thing to do, regardless of how one may feel about management or the job for that matter. Second, you can not expect to get paid for doing nothing. If you take care of the customer, provide a quality product with service, you retain a regular patron, help the company earn a profit and in the end, probably maintain long term employment. Finally, we all have a moral obligation to do what is right and just.
Explain whether it is fair or reasonable for companies to ban employees from smoking in their cars in the company parking lot.
The culture of the work environment and peer pressure are significant reasoning behind employee theft. Some employees want to be accepted or fit in with their co-workers. Some of them do not believe that they are paid enough. They would steal from the company to gain acceptance or use it as a means of getting over. They fail to envision the affect revenue loss has on the company as a result of employee theft. It is not my stuff. It belongs to the company. I just work here is the mentality that most employees have. However, if the company or business was ran by them, a family member or someone they knew, they would not allow theft to occur. They would want someone to report it.