Communication is defined by the text as the process by which information is exchanged and understood by two or more people, usually with the intent to motivate or influence behavior.
____ is necessary for communication to be considered two-way. Feedback
Which of the following, in the communication process, has the responsibility to decode the symbols and interpret the meaning of the message? Receiver
____ and ____ are potential sources for communication errors, because knowledge, attitudes, and background act as filters. Decoding, encoding
Channel richness refers to the
amount of information that can be transmitted during a communication episode.
Which communication channel would be most successful to inform managers of impending company-wide layoff? Face-to-face contact
When an electronic mail system is installed as part of the communication system, what element of the communication process is changed? Channel
____ does not focus on a single receiver, uses limited information cues, and does not permit feedback. Bulletins
Compared to men, women tend to
use their unique conversational style to show involvement.
Which of the following is the most familiar and obvious flow of formal communication? Downward communication
____ refers to messages designed to motivate employees to adopt the company’s mission and cultural values and to participate in special ceremonies. Indoctrination
Many organizations use suggestion boxes, open door policies, and surveys to facilitate centralized
Which of the following links employees in all directions, ranging from the president through middle management, support staff, and line employees? The grapevine
What percent of the details passed through a grapevine is accurate? 70 to 90 percent
According to the text, all of the following are ways managers can improve their writing skills EXCEPT: Write lengthy explanations
One of the most important things that a manager can do for the organization, according to the text, is to create a climate of trust and openness.
Managers’ communication is _______-directed, in that it directs everyone’s attention toward the vision, values, and desired goals of the team or organization and influences people to act in a way to achieve the goals. purpose
Which of the following is the best advice for written communication that is highly important? Get a second opinion
To be effective communicators, managers should:
Encourage the use of multiple channels of communication
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