Physical items

• Goods: Physical items produced by business organizations.
• Operations Management: the management of systems or processes that create goods and/or provide services
• Process: One or more actions that transform inputs into outputs
• Services: activities that provide some combination of time, location, form, and psychological value
• System: a set of interrelated parts that must work together.
• Technology: the application of scientific discoveries to the development and improvement of goods and services
• Operations management requires: both knowledge of the facts and how to interpret that info in order to produce and deliver
• Requires constant improvement: due to competition in the marketplace and advances in technology
• Good process design is: customer driven.
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What questions

• What type of process is best suited that will fulfill our customers needs
• What is the goal in selecting a supplier? To find the best product available for the best price you can
• The global market enables the operations manager: the flecibility to choose the most cost effective supplier Honda’s relationship with their suppliers is based on: trust
• Why did Hillrich & Bradsby implement ERP system?: to simplify their processes
• When do hillrich & bradsbey start their production process?: when an order is entered into the system
• What was the purpose of Disney’s Fast Pass?: remove the need to wait in line by using a virtual queue Measuring is an important method.

  Monitoring the consistency and repeatability of a process is called: statistical process control

• What technique does Gortac use to support continuous improvement: in manufacturing, try to be more efficient, improving quality: continuous improvement: record the days productivity numbers and compare – daily production meetings.
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• How did ABTCO increase capacity without adding space or investing capital? : using fundamentals of operations mgmt., reorganized the manuf process to improve quality and efficiency. Closed lines producing unfrofitable products and started idle lines to fill shortages, as a result, their siding unit increased prod capacity w out adding space or capital expense.