Part1. Physical items

Goods: Physical items produced by business organizations.
Operations Management: the management of systems or processes that create goods and/or provide services Process: One or more actions that transform inputs into outputs Services: activities that provide some combination of time, location, form, and psychological value System: a set of interrelated parts that must work together.

Technology: the application of scientific discoveries to the development and improvement of goods and services Operations management requires: both knowledge of the facts and how to interpret that info in order to produce and deliver Requires constant improvement: due to competition in the marketplace and advances in technology Good process design is: customer driven.

What questions> What type of process is best suited that will fulfill our customers needs What is the goal in selecting a supplier? To find the best product available for the best price you can The global market enables the operations manager: the flecibility to choose the most cost effective supplier Honda’s relationship with their suppliers is based on: trust Why did Hillrich & Bradsby implement ERP system?: to simplify their processes When do hillrich & bradsbey start their production process?: when an order is entered into the system What was the purpose of Disney’s Fast Pass?: remove the need to wait in line by using a virtual queue Measuring is an important method.

Monitoring the consistency and repeatability of a process is called: statistical process control What technique does Gortac use to support continuous improvement: in manufacturing, try to be more efficient, improving quality: continuous improvement: record the days productivity numbers and compare – daily production meetings.

How did ABTCO increase capacity without adding space or investing capital? : using fundamentals of operations mgmt., reorganized the manuf process to improve quality and efficiency. Closed lines producing unfrofitable products and started idle lines to fill shortages, as a result, their siding unit increased prod capacity w out adding space or capital expense.