Methodology issues Essay
The methodology employed is highly qualitative and thus dependent on an individual perception. Therefore, the recommendations and the results that are as a result of the views of an individual and can therefore not hold within a legal framework. Moreover, the results can differ as per the context and are therefore not universal for any organization. It is important to note that the research methodology adopted consider only a few factors in the organizational environment that are deemed to be influential in the decision. The existence of other factors not put under consideration by the possibility is a likelihood that must be noted.
The decision is based on the available literature and therefore may vary as per the referenced material. Ideas can change with time and therefore the findings and the recommendations made are subject to change. Moreover, the organization’s operational environment is subject to change and is therefore influential in the decision. On further analysis, the legal, social, economic, political and technological environment affect both the industry and the market and thus the operational environment and are therefore collectively influential on the results.
One of the major undoing of the methodology employed is that it employs variables that can neither be quantified nor controlled and is therefore the results can not be stated with a large degree of certainty. Recommendations Based on the literature review and the critical review of some aspects of that are seen in to be very influential in decision making; the organization will be doing much good to itself by deciding to build an automated Helpdesk support system. The result is reached on after in depth analysis of the effects of both systems on the operational environment currently and in future.
Building as a process is quite complex as there are a number of consideration to be made. One of the most important factor that the organization must consider before and during the implementation of the building process is the relevance to the needs of the organization. Before building the organizations should consider its objectives. Every organization is in place to achieve some set goal that determines the strategies they employ, this should be considered by GovComm Inc. ’s Engineering before embarking on the building process.
The determination o the available budget and other skill and resource considerations must be referenced before the work plan is made. The needs and the wants of the GovComm Inc. ’s Engineering have to be determined correctly and any changes in their trends foreseen. Moreover the relevance of buying to the culture is established and the negative effects corrected. Drumming up support is an essential aspect in the development of any plan and therefore the organization should lobby for support within its ranks. A work plan is then formulated and the objectives of the plan are clearly brought out.
It is necessary to include an evaluation mechanism in the plan as the development approach takes on an incremental mechanism and therefore continuous review of the gains and the loses is necessary. Including millstones in the plan is also necessary in evaluation and ensuring the timely completion of the project. One of the most important factor that must be addressed before the plan commences is decision making. The model employed in coming up with decisions should be all inclusive, cost sensitive and above all timely.
This can be so challenging and therefore the will to implement a new system should characterize the entire GovComm Inc.’s Engineering fraternity if any success is to come forth. Fundamental best describes the implementation phase in any strategic planning process.
The organization should adopt a prototypic model which allows for review reevaluation as the continual growth to a near perfect system is achieved. Market needs and industry considerations are as important in this phase as they are in the other phases and therefore research into them should never cease. In conclusion, coming up with an effective and efficient operational environment is the dream of every organization.
One highway to achieving this is implementation of an automated Helpdesk support system which will lead to increased customer satisfaction which is an efficient catalyst to organizational growth. A decision to buy or build the automated system can be challenging and quite contentious in an organizational setting, and therefore should be addressed objectively with the sole aim of meeting the goals of the organizations. The considerations on the decision are mainly affected by internal and external factors in the organizational environment and their expected change.
The decision further affects the success of the plan and is therefore one of the most important decision an organization will ever be faced with in its history. Further Areas of Study In research the possibility of implementing both systems came out clearly. Most organizations have adopted a mechanism where they buy automated Helpdesk support system and then upgrade. Moreover, most organization have turned to outsourcing as a means to meeting their data and information requirements. These two alternatives present realistic options and the increase in their use is seen to imply some kind of perceived advantage.Thus, research should focus on these two areas as possible alternatives.
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University/College: University of California
Type of paper: Thesis/Dissertation Chapter
Date: 5 June 2017
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